Superior Hoist And Dock

Big Thank you to Doug at Superior Hoist-Dock in Howell Michigan. I purchased my hoist over twenty years ago. Never had a problem until one day the cable snapped. Doug at Superior Hoist-Dock took my call and was on it right away. They had a pontoon with a small crane on at my dock in a couple of days even though I live over 30 miles away. Fixed my hoist with stainless steel cable and we were back in action in no time. Wow! Thank you for the fast, friendly, and above and beyond service.

When they eventually showed up, they did a fair job. (Hoists needed to be readjusted later on for leveling) Subsequent years we would call but they would not call back promptly or not at all. They use a pontoon/barge with a crain, which is very nice. But apparently only come when they have other jobs on the same lake. Not reliable.

fine! crew arrived on time and installed dock as instructed with no supervision. Dock is level and sturdy and square I am happy!

unknown

They were the only dock and hoist company that ended up calling me back. The interaction with them was overall okay. I know it is a busy industry, and they were good at responsiveness, but it did take them a long time to get them scheduled. They provided what I expected. They installed the dock, and the dock stayed put, and they also moved the hoist over. The price was competitive. They were a little late.

Not well apparently spending $6000 was not enough for this contractor.

unknown

Superior accurately answered my questions on initial contact and was able to install my dock soon after my request. Everything was handled professionally and good communication via phone, email, and text mags.

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Called Doug and requested he come over to review the job. Doug showed up on time had good suggestions and completed the job that day at the quoted price. Will definetly use him again for all my Dock needs.

The interesting thing is that they have a boat platform that has a motor-powered crane that lifts the hoist. We had used people before that just used a bunch of people to manually do this, but they use a contraption to do this. I like their service and Doug is a really friendly guy. I have recommended them to others.