AMERICAN FLOORING LLC

Purchased carpet for two bedrooms. The price was good and they were able to do it quickly, which is why I choose them. If I had only known. When I went to see the finished product I noticed they had taken the bedroom doors off of the wall and not put them back up. I assumed they forgot and called the office. I was told that the installer was going to leave a note and 'forgot', and secondly it "wasn't their job, they aren't carpenters". I understand that they aren't carpenters, but if you take the doors off- put them back on. Not only did they not rehang the doors, the carpet that they installed would not allow the doors to be rehung without sanding the doors down. I was unhappy and the customer service I received was beyond poor. The woman who took my calls was overly rude, as the was the 'supervisor' who called back. I had to hire someone else to fix the problem that they had left me, costing me more money. I will never use again. If you want professionals, look elsewhere.

It was okay. 0

unknown

Great! They have assisted me in picking out carpet for most of my house. This visit was to pick out carpet for a basement. THey were great in narrowing down what would be best based on my lifestyle. Carpet was ordered and installed within a few weeks. The installer was wonderful! He was so careful putting in the carpet as I just had my basement painted professionally. He took his time and cleaned up everything.

Had some trouble getting the right tile from warehouse Had to select a different pattern, but it turned to be better We are very satisfied with the installation.

Fantastic. They did a great job especially in the thresholds to each room. I was worried about how that might turn out because it went from laminate to tile and some to carpet and some to other laminate and they made it look flawless.

There was an area about 5x9 of a no wax vinyl in the basement where he, out of frustration, drug that sofa across that flooring and ruined it. He also threw trash outside the back door and left it, refused to put the sofa back where it was upon completion. I called and complained to the owner who sent a store manager and the same installer back to investigate. They looked at the fresh scratches and trash then just left without saying a word. This was during the holidays and I was also dealing with an illness. I was very bothered that I never received a response from this business manager and they were dismissive about their responsibility to the damage made. They picked up the trash and moved the furniture back. I wrote them a letter about the gouges in the floor and his response was a written reply back that said "call me". I did again and am now being told that he doesn't work there any more. However when I call, he answers. He's actually working at their "other" store which is owned by and named the same name. I called the Attorney General who confirmed both companies are 2 locations under the same name. I feel very taken advantage of and am frustrated about the lack of integrity and responsiveness by this company. I just want the repairs done from the damage they caused.