Advanced Pool Services, Inc.

unknown

We've been using this company to open/close the pool and for weekly pool maintenance for two years. Most of their staff are honest, hardworking folks. The problem is with management and the owner. The basic weekly pool maintenance was fine. But when it comes to opening and closing the pool, or anything needing specific, clear communication, we were left speechless. It started last year when we were told we needed a new pool pump. We discussed the cost, etc, and my husband and I decided we should invest in a new pump. I was also, personally, investigating the option of turning the pool over to salt water from chlorine. I returned home one day, (last summer) to find the old pump sitting on the driveway, and a brand new pump had been installed. No phone call, no conversation, no discussion. Just a new pump and a bill. WHAT?! This was the beginning of the summer season. Knowing the difficulty of finding a solid pool service company for our short Michigan summer, I hesitated to give these guys a pink slip at this stage of the summer. My husband negotiated a fair price for the pump. The owner determined this to be a "communication error". Pool Closing same season; the pool light was burned out so we asked the bulb be changed when the pool was closed. The owner wanted to hire a diver in a wetsuit. Our pool is just 6' at the deep end and is drained to about 4' at closing. Leaning over the side to change the bulb or standing in the deep end in waders would be an option. Either way, the pool was closed with the old bulb removed and left empty. They "forgot" to bring a new bulb with them. This was another "communication error".

They are very technically good. They know what they are doing. They added parts that were missing at no charge. They don't always get there when they say they are going to get there.

Very well - we have used this company in the past and been pleased with the results.

It went very smoothly. A crew showed up (though I had to call in when they didn't show up when they had originally said they would; they did show up as they said they would once I firmed it up the day of the closing) and rapidly closed my pool with great attention to detail and friendly demeanor from all 3 men.

I am quite happy with them because they are real nice. I worked as an announcer on the radio and they were fans as well - our relationship has been one of mutual admiration. They do good work. I have a big pool and there?s also a Cabana pool house and so the motors and filters and things like that need to be functioning properly at all times. Their price is competitive. I did compare their price with that of other companies and the other companies were a little bit higher.

I FOUND THE SERVICE VERY EXCELLENT. THEY WERE VERY FRIENDLY AND THEY DID AND EXCELLENT JOB. THEY FINISHED THE JOB EARLIER THAN EXPECTED WHICH WAS GREAT.