JLM HOME SOLUTIONS

I hired JLM Home Solutions to install all my interior doors and closets including frames/casings in my upstairs. Jason was a horrible person the entire time I hired him. He acted like a nice person just to get hired. I regret hiring him. Unfortunately I had signed a contract by the time I found out he was no good. Every time I brought up something that was not done right, he’d yell and raise his voice at me. He’s very rude and unprofessional with the worst customer service. He was rude on text, rude on phone and rude in person. Jared, I guess one of his employees was a great person, very polite and did an amazing job. He worked on the project in a professional manner. He didn’t come back though to finish the project because Jason sent another person instead, David, who did an awful job. Jason didn’t want to hear it that David’s work was not the greatest. I had to put a stop payment after I found out one of the closet doors wasn’t installed right and other things that were wrong. Jason got so upset that he had to come back to fix the problem after I told him I didn’t want David. Jason came to my house but failed to fix the problem still. Instead he made me feel threatened in my own house. He was all in my face yelling at me saying nothing was wrong with the closet. Even my little dog was scared. I had to call my daughter and son to come over because I was so terrified that he was maybe going to hurt me. I stayed on the phone all the time while he was there so someone could hear his abusive behavior. That day after Jason left, I had to get a second opinion on the closet. Another contractor couldn’t believe the way the closet was installed and for Jason to insist it was okay. He left the old frame on and didn’t want to here when I mentioned it. I’ll have this closet removed and a new one with new frame installed the right way. I had to insist Jason deduct some money for that closet from the balance owed to him. A couple of days later, I noticed my kitchen door they installed still had cracks on the inside frame close to the lock. I had mentioned that to him. I texted him to let him know with pictures showing the cracks. Now Jason won’t respond to my text, email or phone. I asked him to send one of his guys to fix the door. Not him because I don’t want him around me. I’ve tried everything to get to him. I know he’s ignoring me. I paid him so much money for this project. If I don’t hear from him I’ll have no choice but to file small claims. He cannot leave my door like that after I paid him so much money and thinks he can just get away with it. If there was an option of zero stars, that’s what I’d have given JLM.

It was outstanding, he was very punctual, everything was taken care of and finished quickly. He was extremely easy to work with, very conversational and done work we wanted him to do.

Jason did an amazing job. Our bathroom was in rough shape, and we brought Jason in to completely gut and redo it. It now looks like something that belongs in a spa. He started very close to his original timeline that was laid out. We didn't have weeks go by without any progress, workers were here almost every day. He was able to accommodate some late changes and additions without an issue. The two things that always said it were his dedication to quality, and that he was just as excited to see the finished product as we were.

Great guys to work with! Always on time, very knowledgeable, fast and honest. Completed the job on time (during the hottest part of the summe!r) and very happy with the results!

JLM's work was high quality and performed efficiently. I'm adamant about neatness, and this team exceeded my expectations. The bathrooms--two were done--look beautiful and function reliably.

It was good. He was always on time. He has a reasonable price. He was easy to work with. He was trustworthy.