Thee Electric Co

From the person with no license listed in Michigan LARA (discovered at a much later date) working alone to complete the work and not reporting that he drill a hole through our chest freezer, to not passing the inspection for multiple basic things it was a nightmare. I was asked by the owner to sign a letter saying I was "ok" with the violative conditions, when I refused, I was sent a quote for additional charges to correct the code violations. After threats to report them they got it to pass an inspection nearly three months after the original work was done. Horrible, shoddy work done just well enough to pass the inspection, thanks to my friend supervising their work and demanding things as they went along, and no scruples! Avoid them, it was even worse than this evaluation states.

Representative was on time and very likeable and professional. However, he basically looked at the generator, listened to what I had learned so far, admitted he didn't know how to fix it, and recommended another company. This cost me $120 for the service call. That seems unfair, given that I described the generator and the problem in some detail when I first called to make the appointment. They should have either sent someone with more knowledge and skill related to this situation, or reduced the cost to about $30, or just told me up front that they do not handle this kind of problem (as other companies have done). I feel like I just poured $120 down a hole and I still don't know how to fix or replace this generator.

The owner of Thee Electric came to my house promptly and quoted the job. He said they had immediate availability (maybe that should have been a red flag?). He quoted $3,495. The original quote was to run the electrical tubing under the porch, but when I was unable to pull the boards up he said the tubing had to go through the porch, and that it wouldn't be very noticeable. Now there is a giant electrical tube going through my porch, and there's absolutely no reason they couldn't have gone underneath. In addition, they didn't bother to pop out the trim, so it sticks out 1/2" further than it needs to and the trim is now foreverly embedded. The 3"+ tube is a trip hazard and awkwardly jogs through the room. It appears that the workers mistook the location of the hole they drilled in my house, which pushes the tube across an entire corner of the porch so the space is unusable and ugly. Some of the workers that showed up (not the guy that quoted) were terribly rude to me and the HVAC guy. At one point, the worker that seemed to be in charge implied that the electric tube was no big deal because my house wasn't nice. I didn't know exactly what this job would entail, and the work was being done in November. I told the owner that I would be home the whole time with my 6 month old daughter and he didn't bother to tell me that I would be completely without power for 12 hours straight, and then intermittent interruptions throughout the second day. I had to throw out everything in my refrigerator. Of course I knew there would be power interruptions, but I thought that was the kind of thing a professional would warn people of, especially when there is a daytime high in the 30's and there is a baby in the house. It was so cold by evening, but I couldn't leave with people I didn't know in the house. I bundled the baby up in winter outdoor clothing. This wasn't emergency work, and I could have easily scheduled it for spring. The job took much longer than the owner anticipated, but there were no surprises or unexpected events. Rather, the work simply took longer than quoted even though some items were not completed that were on the original proposal. The changes from the original proposal were that 1) a plug for a microwave hood was not installed, 2) no new outlets were put in the basement, and 3) the strange giant electric tube went through the porch rather than under it. As a result, my final bill was $4,295 - a full $800 more than the proposal, despite the fact that many services and materials had been removed from the original proposal. At no time was informed that there would be higher charges for any reason. When I called the owner he explained that running the tube through the porch cost more, although he didn't tell me when we talked about it, nor did he provide an updated proposal. To add insult to injury, I was charged substantial interest because I took time to analyze the bill and I was told that I was supposed to have paid 1/2 the cost upfront. If money up front were required, why did they start the job? Or if he had just called me up and said they needed money to start I would have brought it to him. Instead I was charged 24% interest on the "overdue" amount. I was only able to get the bill back to the originally proposed amount by threatening legal action which is something I've never even considered doing even though I've hired countless contractors for many projects on my homes over the years. I regret having work done by this company, and I have a strange ugly tube to trip over and remind me of it on a daily basis.

They've done a very good job. I give them all A's they were great!

It was quite a bit because it was a whole house generator and then they replaced all of our smoke alarms. They did that and they installed some carbon monoxide alarms. When you buy a generator, a lot of times you have to get extra stuff for it. We have LP gas, we don't have natural gas, so you have to get an adapter and stuff. So there is little things like that that you have to pay a little bit extra for.

They were very punctual. They do a good job.

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I'm new to Angie's List, so this is a review from years ago, but we have never called this company again because they put such a bad taste in our mouths. We were dumb kids, practically newlyweds, who had just purchased our first home. Some of our outlets weren't working, all stemming from the same breaker. We attempted to reset it in the breaker box, but the outlets still didn't work so we tried to support local small business by hiring Thee to come and check it out. Their electrician was in our home for probably less than 5 minutes before informing us that the breaker switch needed to be pushed a little farther to the right before it could be pushed to the left and successfully reset. Shame on us. But shame on them for charging us for a full service call. It cost us somewhere between $60-70 for him to flip that switch, which the company was well within its rights to charge, but it cost Thee any and all future business with us. I'm rating the Responsiveness, Punctuality, and Professionalism as N/A since I don't fairly recall.

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It seems like this shouldn't have been such an ordeal, but it certainly was. Gas company came out to drop off tank and Thee tried to convincing me that the only place for the tank would be right in the middle of my flower garden in the front of my house...a quick call to my dear husband got that cleared up right away...now it's in my back yard where it belongs. They installed the box for the unit on the front my home, the FRONT. So when we pulled in the driveway the giant ugly box with a giant scribbled "1" and "2" were the first things we saw. Made them move it to the side of my garage wall so it wasn't the first thing we saw when we pulled in our driveway. Used a magic eraser in an attempt to get rid of the giant numbers...seriously I don't need a 6" tall scribbled number on a utility box. Now we have holes in our siding to replace after they moved it. We had to have the inspector come out to make sure everything was installed correctly...sounds like Thee has to do this with all installs and of course there were errors to fix. I was really uncomfortable during the inspection because the Thee representative was asking me very misleading questions in front of the inspector in an effort to avoid doing future work ( load shed issue with multiple geothermal units ). So they had to come back again to fix that...just received an invoice for $60 bucks to cover that fix...a fix they should have gotten correct the dozen visits beforehand. Way too many calls, way too many visits, way too many times of feeling like they were trying to get out of doing the install properly.

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On our to-do list since the lengthy power outage that we experienced last winter was getting our house wired such that we could run the whole house off of our portable generator in the event of another power failure. We really started pursuing this task in earnest towards the end of summer, figuring most of the electricians in our area would have gotten caught up on their backlog of jobs. We found that it was still very difficult to get anybody to return our calls or come out and give us an estimate for the work. When I first called Thee Electric, I left a message and they said they would call me back to arrange a time to come out and quote our job. After a couple of weeks went by, they had not called back, and so I called to see what was going on. They told me they were still working through all of their call backs, and I was still on the list. At that point, we arranged for them to come out to our house a couple weeks later to see what we had in mind. A few days before our scheduled appointment, I had to make an emergency trip out of state. I called Thee Electric to reschedule. I again had to leave a message and they said they would call me back to find a new appointment time. The next call I had from them was from their team member that had shown up to our house for the originally scheduled appointment at the time that I had requested to reschedule. They opted to quote the job without coming into our house to see our electrical panel or our generator. They told me that I would receive a quote via e-mail in a week or two. After another month had gone by, I called to find out where the estimate was. It turns out that they sent it to the wrong e-mail address. They had misspelled my last name which caused it to get misdirected. I'll admit that that was an easy and honest mistake, but Thee Electric pursued no follow-up phone call when they had not heard back from me, or when the e-mail presumably bounced back to them. A full two months after this whole process started, I finally received a quote from Thee Electric, only later to learn that they sent me the wrong estimate because they forgot to include their labor costs. Their estimate was just a single number with nothing itemized out. When I requested a more detailed accounting, it took another two weeks to receive that. In the end, Thee Electric's quote was literally five times (FIVE TIMES!) more expensive than the estimate we received from one of their competitors. True...Thee Electric quoted us for a true transfer switch whereas their competitor quoted us for a panel interlock. However, many in the business have told me that the two solutions accomplish basically the same thing, one at a fraction of the cost of the other. I would have appreciated that Thee Electric would have at least informed me of the options instead of just quoting me the Cadillac alternative. Regardless of price, Thee Electric's customer service (or lack there of) was enough to steer me away from hiring them to do anything. They seemed so incompetent at running their business, I seriously began to question how good the quality of their electrical work would have been. Likewise, if I was having that much trouble just getting them to quote the job, what would my experience be if I ran into problems down the road with the work they did? Thus, even if their competition had come back with an equal or higher estimate, I would not have opted to hire Thee Electric.

Said they would send me a quote. Didn't hear from them. I called back to ask where the quote was, they again never sent one. Apparently too busy for my $.

Very personable. Arrived on time. worked steadily.Very knowledgeable.

They were punctual which was very important. They looked at several things to rule out potential problems. They were willing to explain what they ruled out and what they believed the issue to be. They repaired it that day.

We had been without power for 4 days. He came out on Christmas Eve Day and did his work very quickly.

Found the short and repaired it. Another provider could not find the problem and did not want to search for it.

Dennis is always responsive when we call. He is pleasant and accommodating. No job is ever too small for them. Sometimes contractors don't want the small jobs and are not responsive, but that is not the case with Thee Electric. On the day of the work the first person came and got the area ready, moving furniture and discussing with me where to put the lights. After an hour the second person came to help with the work. They were always asking me to verify things so there was no miscommunication about the job. AS with any lighting job, there had to be holes in the ceiling to access the area. We told them we would patch and repair them ourselves to save money. They were quick with the work and did left the smallest holes they could. They also cleaned up after themselves nicely.

They were able to come the next day after I called. Brooks was nice, professional, worked quickly and I was satisfied with the work.

I HIGHLY recommend THEE Electric. This was my third attempt at finding an electrician. The first two I contacted via Angie's List were no-shows for their scheduled appointments. THEE Electric was able to schedule my repair very quickly. The electrician, Aaron, was professional, friendly, punctual and did great work. The price I was charged was the price I was quoted so there were not any hidden fees or charges. One recommendation for individuals looking for an electrician, or any other service...always ask for the individual's rates ahead of time and whether they provide the parts or if you have to purchase the parts. I picked up this tip from over reviewers on Angie's List so I wanted to pass it along. Five stars for THEE Electric!

The field electrician (Aaron) arrived as scheduled... via preliminary contact, scheduling, and follow-up via the office (Denny). Aaron was neat in appearance and very courteous and smooth in his manner of asking about our problems and concerns and in carrying out his work. He sure was easy going while efficient in doing his work. He gave much additional information in an accommodating way. Beginning with our communication with the company (THEE) and Denny over the telephone, all the way through the house visit and work of Aaron our experience was very pleasant. We were first interested in THEE because of the recommendations on Angie's List and then further interested from learning that this was described as a Christian company. Once we were exposed to their work and manner, we are pleased to say that indeed they exhibited a Christian demeanor through the field electrician, Aaron. Our summary is that a fine young man from a fine company did fine work for us.

They are good, but expensive. Two years ago, I spent $2,000 on them. The people I dealt with were thorough and professional. Sometimes, the electricians that they sent out in order to check things out were young and inexperienced. I am sure they were licensed to some degree, but I was not really confident about the younger people they sent out. I have found another electrician that I like better. So, I would not be using this company in the future.

They were very customer oriented and they were very good to work with. Overall it was a very positive experience. They were a little more expensive than others.

Our serviceman, Kevin, was courteous and friendly. He as able to repair the service pole, reuse it and keep the costs to a minimum. All in all, it was a very pleasant experience.