JC Services c/o John Rivas

After positive design discussions and confirmation from references and Hammond Farms, we hired John for a project that was committed to take 4-6 weeks, weather permitting. Although we had great weather for the first 6 weeks, John had his crew over allocated and very little progress was made on our project - pushing out our completion date 3 different times. In addition, as progress was slowly made, the work completed raised questions causing us to reach out to resources and educate ourselves on how the installation should be optimally done. As we raised questions, we had additional delays contributed to needed rework to address installation issues. During one work day, the crew on site asked us for the installation guide from the brick manufacturer because John had not shared the installation specifics for the product being used with them. As the project continued and more issues were found, the owner was less responsive to questions and stopped communicating changes in schedules or impact of weather to progress for scheduled work. We often would not have anyone one site and by mid day we would not have any communication until we reached out and tried to reach the owner. As the cycle of short work schedules, questions and rework continued, Hammond Farms suggested an independent review by one of the representatives for the materials being used on site. We arranged for that site visit and invited the owner to participate. John chose not to participate and has not been responsive to any follow up communications to salvage the project or finish the job. John walked away from the job and signed contract, keeping the 50% down payment and leaving us without access to our front door, exposed foundation, multiple debris piles, potential damage to the mature trees in the yard and the likelihood of loosing plant material purchased for the finished project that won't survive being in pots over the winter. A project that was first committed to be completed by September 21 is now left barely started the middle of October without options to have completed before next spring when the season and schedules allow another contractor to take the job.