Michigan Appliance Repair

Excellent. Tyler was here about 40 minutes. He was very friendly, professional, and totally efficient. Did a great job. Left the laundry room totally clean. Would definitely recommend and would hire again. Thanks!

Our Viking Professional ReFrigerator comoressor needed replacing after 14 years. The technician, Rob, was on time, courteous and extremely professional and knowledgeable. He is honest and won’t suggest anything that isn’t necessary. I highly recommend and ask for Rob!

We hired them to fix our dishwasher. The guy said he'd order the part and come back in a week to fix it. The next morning (within 24 hours) we called to cancel the appointment but they still charged us half the cost of the service ($212) without providing any service. We called back several times, each time they said a manager would call back. The manager never called.

Nathan Murdaugh, our technician did an excellent job! He was on time and very helpful. I have recommended Michigan Appliance Repair to family and friends for their future use. We will be calling them again for any of our appliance repair needs.

Rob was a pro. Very punctual and polite. He was a pro.

Charlie from Michigan Appliance Repair arrived on time (with a big smile) and went right to work. He explained what probably was the problem then tested the machine and determined that his hunch was correct. He had a replacement part in the truck. Before installing, I asked him to tell me how the defective and the new parts differed. He ask me to spin the propellers of two and feel the difference in load from the motor. Night and day. The defective part just spun, whereas with the new part you could feel strong resistance from the magnets. Within the hour we were washing clothes again! It couldn't have been a better experience.

I called on 12/30/16, the Friday before NYE/NYD weekend and explained the problem. They sent out Alan (Allen, Allan?) on Monday afternoon. Alan was professional and explained everything he was doing. One of the sensors had tripped and he reset it. However, once everything was taken apart, it was clear that the belt was starting to fray. Alan also recommended that the sensor be replaced bc it wasn't obvious why it had tripped. There was no pressure at all to replace any of the parts. Alan was honest and said that even if we did nothing, everything would probably be fine for awhile. I decided to go ahead and do the preventative maintenance even though it would mean an additional visit. Parts had to be ordered and the company called me on Wednesday to schedule an appointment. When Alan came back out to replace the parts, again he was very professional and explained everything he did. He never seemed to get upset or frustrated with my questions. I used a coupon on the website for $50 off for first time clients. Will definitely use them again and I will make sure to ask for Alan!

They just don't do enough work to make me feel like the job was taken care of. He didn't bring a rubber seal which I thought was a given.

It went really well. They do quality work.

unknown

The technician, Mike,was professional and prompt. He explained the necessary repair thoroughly. He showed me why the part wasn't working and even offered more information on how the dishwasher works when he had it taken apart. It was an excellent experience!

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I called to ask them to come out. They told me to call someone else. She called me back and asked me if I had the owner’s manual. This was on Monday and she said that they were going to be in the area on Wednesday, took down all of my information, and said that she would call me back. On Tuesday, I called and they had none of my information. I gave it all to them again and they scheduled for the next week and they never showed up. The part was under warranty, but they were going to charge me $120 to come to my home as a service call. We were aware that we were going to have to pay for a service call. We ended up going with a different company. They did not even know what was going on. The price was high compared to other people. The secretary did not know what the service man was doing. They did not call me back and did not show up.

This was an overal A-rated service. The woman on the phone was polite and professional. The repairman actually showed up just a tad before I expected him. He was courteous, easy to talk to, demonstrated the problem to me, and then thanked me for having my walkway and driveway so clean of snow and ice! I would use this company again and recommend them. They may not be able to come out the same exact day as when you call, but they came out within 24 hours by the next day. I think this has been the best repair experience I have had.

Our microwave stopped heating 2 weeks ago, though it would still run. I first called this company to see if I could talk to a tech before I scheduled an appointment, because I wanted to see if it was worth repairing. This is a built-in microwave that looked to be a little tougher and more expensive to replace than we have had in the past (new house), so I wanted to know my options. They did not offer this option, and I did not schedule repair with them. I then did some research, myself, and discovered that the problem was most likely to be a magnutron tube, which was still under warranty. Thus, I called GE directly. However, when GE gave me the runaround, and was going to charge me BOTH for a diagnostic visit fee and the labor to install this part, I discovered (with a lot of teeth pulling) that GE would allow me to schedule my own service provider and still send them the warranty part needed that needed to be replaced. I then returned to Angie's List to call around to several servicers who would do GE warranty work, and discovered Michigan Appliance Repair again. They were helpful, initially, and while they still had to come out to diagnose the problem, they do at least waive the diagnostic fee of $68 (less than some other companies, and definitely less than GE) if you have them do the repair. After some discussion -- and they were very helpful in giving me information to go back to GE with in order to get the warranty issues figured out -- I was on my way to the scheduled repair. However, it wasn't as easy as I thought. First, Michigan Appliance Repair told me that they would make sure to have a magnutron tube on the truck when they came out, so that if that was the only part that was needed, the repair would be done that day. I completely understood that it was possible that would not be the only needed part (or it could have been a different problem), but since we were reasonably sure that the magnutron tube was the issue, they said they would have it, and most likely any other parts that were needed. The tech arrived as scheduled (however, the 30 minute advance call I was promised was only 15 minutes), and diagnosed it as the magnutron tube. However, he did not have it on the truck and had a lot of misinformation about the warranty, which caused a huge misunderstanding about charges, service, and timing. He frankly just wasn't good at dealing with us on that issue. There was nothing he could do on that visit, and long story short, it took me several hours of calls back and forth with Michigan Appliance Repair and GE to get the authorization to order the warrantied part, which was supposed to have been taken care of. To top it off, it was going to take 3-5 business days to arrive, which put us back another week without a microwave. The Michigan Appliance Repair dispatcher that i worked with was friendly, but just not that helpful, and did not make it easy for me. On top of that, when I expressed frustration that the part was not on the truck when I was told that it would be, she said "we didn't say that and we never would say that." Frankly, that just about did them in in my opinion, because I do not appreciate that kind of lack of accountability. If you make a mistake, just admit it and apologize, and I'm likely to overlook it, but I am very slow to forgive when you don't take responsibility or try to turn it around on me. They promised to try and expedite the order, which they did not do, and then I finally called a week later to follow up because I had not received any information as to timing, and again, they told me that they had called me 2 days earlier when they had not. They had received the part, and they did schedule next day service at that point, and they did honor their price, waive the diagnostic fee, and honor the Angie's list first-time customer discount, as promised, so that at least helped. Frankly, their pricing isn't bad, and the service appears to be ok, and I really wanted to be able to write a glowing review (and better yet, have a trusted repair company to count on in the future). And admittedly, GE was a big part of the initial problem in this case - I don't fault MAR for that, but they could have been much more helpful and accountable, and they would have scored huge in my book if their responsiveness and helpfulness had been consistently excellent. The uneven-ness of their service and the amount of time I had to spend getting things straightened out left me with a a less-than-compeltely-satisfied feeling. I might turn to them again in the future, but only after I call another company that a friend has since recommended. I wish I had a better story to tell - I had high hopes for this company when I first started this process, and I really like to recommend great providers to other Angie's List members.

FYI this company also goes by "Superior Home Service". My wife and I placed a call on a Saturday morning for a broken dishwasher. Rep called back same day but could not provide "same day service" as the website and advertising on their trucks claims (STRIKE 1) Instead, they scheduled us for Monday between 1pm and 5pm. We requested a 30 minute call ahead so we would have time to leave work and open the house for service. Not an uncommon request these days and many companies easily oblige. Tech called at 5:02pm and said he was 15 minutes out. I advised that we asked for 30 mins because it takes me 15 mins door to door. I arrived at our house at 5:18pm. When I got to our door there was a Mich Appliance sticker on the door. I waited until 5:22pm to see if he was coming back. I know exact times because of my cell phone log. We called the dispatcher and she said the tech claimed he was waiting "a long time" (which is not possible--see timing above). I asked the dispatcher to ask the tech to turn around since he couldn't be more than 5 minutes away. Dispatcher said that was not possible and all she could do was reschedule us for the next day in the same time slot. Clearly the company is not eager to do work for potential customers. (STRIKE 2). We took the rescheduled time slot, but insisted we get a call from a manager first thing in the morning. Dispatcher said we would get a call from "Nathan" the service mgr in the morning. No surprise to us, that call NEVER came. We called to inquire and we were told that Nathan was busy on the road and could not take or make calls. (STRIKE 3). We cancelled the rescheduled service appointment because this company cannot live up to their promises. The person canceling the appointment asked why and we told them the story. NO ONE followed up with us since to apologize or get more information, etc. (STRIKE 3.5). Clearly not a company worthy of honest people's business. We ended up using Aand E to fix our dishwasher and had a wonderful experience with them.

This is a great firm that has done work for us in the past. They are professional in every aspect, take care to keep the house clean while working, and are fair in their prices.

Excellent experience. I would use them again AND recommend them to all.

I've used them before and they always are able to give me a quick appointment, are courteous, knowledgeable and able to fix the problem quickly.

They were good. However, our sub zero was not fixable and so we had to buy a new one. It was over fifteen years old. I would recommend Michigan Appliance Repair. They had reasonable prices. The gentleman that came out was very helpful and very informative. He was very knowledgeable on the migration issue of the refrigerator.

Fantastic. Brandon knows how to fix all different brands. (Thermador, Bosch and GE). Absolutely know what he was doing. Had part for fridge on his truck. Was very polite and communicated with me about what he was doing and what was going on. Very smart. Followed up on everything, came when he said he would. Had to order parts, very quick turn around. I had 2 other people come to fix dishwasher before I found Brandon and they were useless. Absolutely would recommend him. Actually decreased charge.