Preferred Moving & Storage Inc

Definitely would recommend. They were prompt, polite and professional. Took great care with the furniture.

We used Preferred Moving & Storage when we moved our office a few weeks ago and it was great. The move could not have gone smoother. The men that they sent out were very pleasant to be around and very nice. They were also patient when we asked them to keep moving furniture around so we could figure out how we wanted it. Will definitely be using them again if we ever have to move our home or office. Thank you!

We received outstanding service from the office staff here, particularly Henry and Cheryl Cadle. We needed a mover in a hurry after a previous company waited ten days to tell us they couldn't meet our requested dates. By that time we had made work and travel plans around the anticipated dates, and it would have been very difficult for us to delay our move. Henry came out the next day to estimate and see what he could do to accommodate us. He did a thorough estimate and explained the services to our satisfaction. The estimate was in between two other major carriers who had also estimated the job, so we considered it reasonable. He was able to work in our dates by using a little creativity, and we went with his proposal. The move itself did not go that well. We had to continue to point out items that the packers were not packing, to make sure everything possible was included. There were a number of items that Henry had told us would be packed, that were not -- mostly harmless cleaning supplies in non-aerosol containers. The packers did not want to take their extra packing paper with them, or their trash -- we had to request that of the driver, who took care of these items. The packers left one filing cabinet full and it broke in transit. They pulled the front panel off of another under-desk filing cabinet, stripping the screw holes. Two plastic pleated lampshades were crushed, and another two glass lamp shades were lost in the move. A good pocketknife from our nightstand disappeared; we found all the other items that had been in the nightstand. Since the move, the office staff was very good about following up with us; checking up on how things went and tracking down what may have happened to cause the damage/lost items. They were very apologetic about the fact that the move did not go completely smoothly, and contacted us numerous times to make sure things were resolved to our satisfaction. The insurance we purchased was for full replacement value, so we entered a claim with Wheaton Van Lines. Despite the fact that the office staff at Preferred Moving had personally spoken with the driver and the packers involved with our move, Wheaton wanted to do their own investigation. A couple of weeks after I submitted the claim, I asked the representative from the main office when we might expect to hear about our settlement. I did not receive a response from her, so I asked Cheryl to intervene. She obviously did so, and I received an email back from the main office explaining that they would not be done with their trace for another month, and a determination on our claim would be made at that time. We were not happy about this delay; it was disturbing enough to have our items damaged and lost by Wheaton employees. Having to wait a month or so longer for the results of a trace that had already been done by Preferred Moving, was not an acceptable situation. I relayed my dissatisfaction to Cheryl and she once again intervened. I received an email the following day from the main office offering to settle our claim at an amount that was fair, given the damages incurred. We have not moved many times, so we can't say if this treatment (both the damages and the reluctance to reimburse) is common from moving companies. It has not been a pleasant experience, but Preferred Moving employees did as much as they could to make it easier for us. Based solely on their willingness to go above and beyond for their customers, we rate this company a 'B'.

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Move went beautifully. I had warned Mr. Cadle that the move included 3 King bedroom suites, including a massive Henredon armoire. Because the move was relatively local, I had moved many boxes of kitchen supplies and linens on interim trips, leaving only the largest items. On moving day, 2 movers, Ben and Frank, arrived, 10 minutes early. They hustled through out the move and had everything on the truck within a hour or so. At our destination they hustled again. When it came to move the armoire and matching dresser up the stairs, they were restricted by ceiling height and the massive weight. They maintained their humor throughout and their performance was a sight to behold. I am duly impressed and thankful!