Family owned and operated. 4 employees, we do not use sub-contractors.
Business highlights
112 years of trusted experience
Emergency Services Offered
Services we offer
24-hour emergency service, within the Grosse Pointe area. 30-day warranty on parts and labor. Rekey existing locks, new locks installed, specializing in "old door hardware". Weather-stripping of existing wood doors. Installation of Fox Storm Doors and Steel Entry Doors. Minor home repairs.
Description of Work: Changed multiple locks in my home. Class act all the way.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
VIRGINIA J.
04/2015
5.0
locksmith
 + -1 more
unknown
Description of Work: Good locksmith. Also sell doors. At one time they had a handyman service, but it is limited
Rating Category
Rating out of 5
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$2.5
Anthony C.
04/2015
5.0
locksmith
 + -1 more
unknown
Description of Work: They repaired the hardware on my prime entry door in lieu of installing brand new door handles. Excellent and timely work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Krysten B.
04/2014
2.0
locksmith
 + -1 more
When I called, the responder said that it would a minimum of $100.00. I thought that was way too expensive and in retrospect I should have called around more. But I was desperate and wanted to be in my house. The responder said they would call me when they were near. However, the locksmith came in about 40 minutes, no phone call. Then he realized he brought the wrong tools and needed to go back to the shop to get the right ones. About 15-20 minutes later, he returned. It took about 5 minutes to get the lock open. I thought maybe I would get a discount since he brought the wrong tools, but no. The work was done and the locksmith was nice, but I feel $100.00 is absolutely ridiculous. I would not recommend this company.
Description of Work: I accidentally locked myself out of my house so I needed a locksmith.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$100
Response from Village Locksmith
Our Emergency Service calls normally run $75.00 - $85.00 during normal business hours (9:00 - 5:00) and start at $100.00 after hours. We never know if we will be able to "pick" someone in or have to drill the lock in which case an added charge would be for replacing the lock. I would love to discuss this matter with you over the phone please call..Had you called the next day or even that day and talked to us we would have worked out the "discount" you were referring to..
Kelly S.
01/2014
5.0
locksmith
 + -1 more
I bought a new home and needed to have the locks re-keyed. One lock was old and had to be worked on a little more. Locksmith arrived right when he said he would and did a great job. I am very happy with his work.
Description of Work: I used Village Locksmith.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Michael A.
12/2013
1.0
locksmith
 + -1 more
Very rude (OLD) man works here- he needs to lighten and and not be such a jerk.
Description of Work: Very rude associate steered us away from this business- would NOT recommend this place unless you can tolerate rude people.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$500
Response from Village Locksmith
We are very sorry that your experience with us was negative. Normally we have very favorable ratings with regards to our treatment of customers that come into our shop for information. If you are ever back to the area and have a minute please stop in and give us another try.
ANDREA R.
11/2013
5.0
locksmith
 + -1 more
They we're prompt and fast. The guys that came in even advised me where to go to get the garage door keys since they were unable to rekey the lock. Great service.
Description of Work: My mother lost her set of keys again and due to security we changed the locks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
MOLLY D.
07/2013
5.0
locksmith
 + -1 more
I wasn't actually here when they came but my in-laws let the locksmith in. They said he did a good job and had no complaints. Was a fairly easy and quick process.
Description of Work: Changed all of our locks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Barbara H.
06/2012
5.0
locksmith
 + -1 more
I have used them in the past. They know what they are doing, and do a good job.
Description of Work: I used them to make some keys for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
william C.
06/2012
5.0
locksmith
 + -1 more
It was well worth it. They were very attentive and got out there right away. They were very courteous. I would use them again in a heartbeat. Their price was fair. They just worked; they get in there and fixed the problem.
Description of Work: I used Village Locksmith when I locked myself out of the house. They ended up finding me a way to get me in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Patricia F.
05/2012
5.0
locksmith
 + -1 more
They are a little pricey, but they are worth it. I would call them again in the future.
Description of Work: They put in the locks wrong and they made them all fit on one key . They worked above to get everything right.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
JENNIFER S.
11/2009
5.0
locksmith
 + -1 more
I think the call is $35, it is $15 for a normal key hole and a profile lock is $25 per key hole. An emergency call is $95. They were very good and an "A" across the board. They met me at the condo and they ran into a problem with one of the locks so the work took longer than they expected. I go to their store and pay them for the work, then they give me the keys I've ordered.
Description of Work: Village Lock & Home Repair Co changed out the locks on a condo I own on a non-emergency basis. I had 4 normal key holes and one profile key hole.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
JENNIFER S.
09/2009
5.0
locksmith
 + -1 more
My purse was stolen with my keys and address in it. I called Village Locksmith at about 8:00 to re-key my locks that night. The locksmith was at my house and my locks were re-keyed before 11:00 - possibly a great deal before that but I have lost track of the exact timing of everything that night. The locksmith was very professional and was in and out in less than a half hour. My new keys work very well. They let me come in the next day to pay for the re-keying. They charge by the job with an additional charge for each keyhole that is re-keyed. I have 3 keyholes re-keyed.
Description of Work: I had 3 locks re-keyed after hours.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Francis P.
09/2006
3.0
locksmith
 + -1 more
QUALITY OF WORK WAS OK, BUT THE TECH WAS VERY RUDE AND IMPATIENT WITH MY WIFE. SAID HE HAD TO WAIT TOO LONG TO VERIFY JOB COMPLETE. A LETTER TO THE COMPANY WAS SENT, REQUESTING AN APOLOGY FOR RUDENESS. NO COMMENT SO FAR (LETTER WAS JUST MAILED YESTERDAY). WE'LL LET YOU KNOW IF ANY FURTHER ACTION IS EXPERIENCED.
Description of Work: REPLACED BROKEN DOORKNOB IN 70-YEAR-OLD HOUSE. VERY OLD BRASS LOCKS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$60
Response from Village Locksmith
Member - I never received your letter - Yes an apology to you and your wife is in order! This type of behaviour is not acceptiable by our employee's. The person who came to your house no longer works for us because of that reason
03/2006
5.0
locksmith
 + -1 more
THEY DID A VERY GOOD JOB. I THOUGHT THAT THEY WERE VERY HONEST ABOUT THE PRICES. THEY WERE VERY NICE AND ALWAYS SMILING. ALL OF THE WORK THAT THEY DID WAS MORE THAN SATISFACTORY.
Description of Work: THEY CHANGED THE LOCKS IN OUR HOUSE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Locksmiths
FAQ
Village Locksmith is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 9:00 AM - 2:00 PM
Village Locksmith accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Village Locksmith does not offer free project estimates.
No, Village Locksmith does not offer eco-friendly accreditations.
No, Village Locksmith does not offer a senior discount.
Yes, Village Locksmith offers emergency services.
No, Village Locksmith does not offer warranties.
Village Locksmith offers the following services: 24-hour emergency service, within the Grosse Pointe area. 30-day warranty on parts and labor. Rekey existing locks, new locks installed, specializing in "old door hardware". Weather-stripping of existing wood doors. Installation of Fox Storm Doors and Steel Entry Doors. Minor home repairs.