Premier Roofing Exteriors

Outstanding work! The crew did a great job, above and beyond. Very courteous, professional and hardworking. They took great care to protect my wife’s perennials...nothing was damaged. Immaculate cleanup. Worked 12+ hours straight to get the job done.

Excellent. They were here when they said they were going to be. He came out and met with the insurance adjuster, he took care of all of that. They finished within two days. Everything was cleaned up.

We got immediate response for the estimate. however after 2 months of missed appointments and not giving a date for the repair we canceled the repair

Erratic weather caused a slow start but when they got on site and started working it went very fast. 8 - 12 crew depending on day over 20 -24 total hours on site over 3 days. They did a good job avoiding any damage to landscaping and structure and the couple of minor dings were resolved quickly and without question. Very good communication during and after work was performed. Jim was our main contact and he knew the insurance aspect and was able to talk me and my wife through everything and made sure we were happy throughout the process. I had heard about Premier from a guy at work who had used them twice before and they came very highly recommended and I would add my name to their list of very satisfied customers.

The guys were polite and nice and they did a great job of cleaning up afterwards. The roofs look great, and the valleys (California pocket style, I am told) seem like they will have no water problems for years and years. I wouldn't hesitate to recommend Premier.

Good response from Taylor (sales) and Ric (install). Crew was busy full time. Replaced 48 square in 2 days. Day 1 looked like a bomb went off, but always covered. Day2 completed and cleaned up.

We had many different companies give us estimates for replacing our roof. Not all companies got up on the roof to inspect it, Premier was one that did. Jarred was very thorough in his inspection and educated us about their products and installation process. Price wise they were mid-road of the estimates we received. Once we made the decision to go with them, Jarred promptly returned to confirm which shingles we desired and explained the timeline of once a date is confirmed when a dumpster would be delivered, roofing delivered, we would be informed who the team foreman would be and that he would be out during installation to see how it was going. They were very good at informing us of all of these things and not only did Jarred come out during installation, as promised, another staff, Rick, also came out to see how the process was going. Rick noted that one of the gutters near the ladder was dented and inquired if it was previously dented or if they dented it. Once I acknowledged that it wasn't that way before, he promptly took pictures and lined up an easetrough company to come and replace it. The very next morning it was replaced. I was very impressed with the workmanship of the installation team as well. They worked very hard and LONG hours to complete the job in one day and took great care in clean up and protecting the house. We are very pleased that we decided to go with them and would highly recommend them.

Now that the work is finished, I assume it was a good job. It looks great from the ground. We are unable to climb up to see the workmanship. We hired the company because two other neighbors were satisfied with their new roofs. We felt they tended to and quot;overpromise.and quot; They told us they would put plywood under the dumpster to protect the driveway, finish the work in one day and clean up completely. It was a three day job and they worked until after dark, so things were messy for three days. Then it took a couple of weeks for them to get back to finish a couple of minor trim issues. BUT they DID come. I believe some changes in personnel caused miscommunications. We felt that was all reasonable and they needn't have told us it would be a one day job. On the positive side, they didn't push us to purchase more expensive roofing materials, the final bill was exactly what was quoted, they don't require a deposit before beginning work, and they accept credit cards at a charge of 2% if you prefer to use your card.

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Price was fair compared with two other estimates. Job began at the date discussed. The day the job was to begin, the workers showed up in mid afternoon although I was told they would be starting in the morning. I met the crew and only one spoke broken English. The tear off started and the job was finished by around 5:00pm the next day. It appears that the job was done correctly but the crew left without contacting me at all. Clean up was pretty good, however I had to pick up five pieces of shingle that were in the lake at the end of my lot. I kept expecting to hear from Dan who had come out to bid the job, but as of this date, 10-3-13 I have had no contact with him. He had assured me when he came to bid the job that he would be personally checking on the job and he would be out personally at the end of the job to run a nail magnet over the yard and make sure everything was done to my satisfaction. Overall, the job appears to have been done correctly (won't really know until it rains/snows) and I have no complaint with the service. I would have appreciated it if the crew would have let me know when they were finished and given me a chance to inspect things while they were here. I feel that Dan should have at least called me to check on my satisfaction with the job. The shingles that were left in the water and no contact with the crew before they left or contact with Dan after the job are my only complaints.

Good. Took a little longer than predicted.

In April 2013 we made an appointment with Josh from Premier Roofing to come and give an estimate on re-roofing our house. He was on-time, thorough, knowledgeable, and answered all our questions. We had a couple more estimates from other companies and decided to go with Premier due to their price and excellent customer service. They did an excellent job and our new roof looks wonderful! The price was exactly what was quoted in the estimate and it was done on the exact date they said it would be. The roofers did a great job, were respectful, and cleaned up everything when they were done. We never found even one roofing nail afterwards and it's been almost 2 months since our new roof was installed.

Came and did estimate for siding. Agreed to repair skylight as part of process. Did show up and re-caulk around skylight. So far so good.

POSITIVE: Their bid was the lowest, yet they used synthetic underlayment and the quality of the shingles is above average. NEGATIVE: I was concerned about the quality of the ridge-vent installation, so I hired another contactor (a friend of a friend) to inspect the installation. According to the expert, the installation was satisfactory, but the quality was marginal. Also, and this my biggest complaint, they used sheet metal to cover the holes where the previous roof-vents were installed, rather that replace the boards -- a very poor practice for a supposedly high-quality contractor. I'm not certain I would use their service again. When I advised the saleman of the problem, he was displeased with the performance of the work crew; but didn't offer to correct the problem or offer restitution. I'm very disappointed, especially considering Dave Ramey's endorsement of the quality of their service on local radio advertisements (which brings into quesiton the credibility of all of his endorsements).

The estimate and final cost were exact. No surprises. Installation took a little longer than I was told, (3 days vs 1.5 days) and the cleanup of nails was not as through as I was promised. Final job looks good and, so far, no leaks. I was not pressured to sign anything and no payment was required until the job was complete. I shopped around and other companies applied a lot of pressure to get a contract.

The estimator came to the house, he was on time and courteous and seemed to be an overall friendly person. What kept us from hiring the company was that his quote was a lot higher than the other estimates I had recieved? I measured the roof myself because I had to submit a claim against Certainteed for faulty "organic" shingles, from when my home was first built 10 years ago and I came up with about 30 to 31 squares. Of the 9 estimates I was given from various roofing companies, 8 estimates were quoted to me from 29 to 34 squares, this estimate came in at 38 squares? Maybe his math was off that day, but in this economy, any $$$ I can save benefits me and my family in the long run.

We were quite pleased with Premier Roofing. The quality of the finished product was excellent. Their ladders left scuff marks on the house, but they came out quickly to clean those up once we called them. The crew left in the middle of the day on a Friday after telling us that they had to go to a wedding and they would come back to finish up on Saturday, which they did. While this was an unexpected schedule change, it wasn't really a big deal. We did have to place two phone calls at 15 and 30 days to get invoiced for the job - which is kind of odd, but didn't really bother us.

The service was okay. They did not finish the job as quickly as I thought.

On September 30, 2011 Jerry came out and gave me an estimate and measured my 3 windows I wanted replaced upstairs in my home. He told me they would be installed in two weeks. After not hearing from anybody for 3 weeks, even though I had left several messages on their phone, we drove by to see if they were still in business. They were still at their Grandville address and after talking to a person in the office, who contacted Jerry while I was there, we left - confident that Jerry would be calling me promptly with window installation information. Another week went by with no returned phone calls - now 5 weeks into this order - I have given them a written cancellation notice. I will be starting over now with a new more reliable company.

They did an excellent job. They did a good job on the cleanup. It was an insurance claim. We would definitely use them again and we just recommended them to my nephew.

Workers removed only the section of roofing which could be re roofed in one day at a time so that there were no rainy days with exposed or temporarily covered roof. Cleanup proceeded as the project went along. Work was performed in unpredictable weather conditions but without any problems. House was restored to clean conditions on completion of the job, and a large cupola was replaced on the garage roof.

It was a positive experience from start to finish. Everyone we worked with from the initial call to the repair crew was courteous, helpful, and very professional. Ryan spent time answering all of our questions on his initial visit and discussed various options with us to make sure we were getting what we wanted. They scheduled the repairs for us and they were finished that day as promised. When the crew left, there was no evidence that they had ever been there other than the finished product (they even picked up a few things that had blown into our yard from the neighborhood). Overall: Professional, on time, done right, and a good price...what more could one ask for.