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STEVENS WORLDWIDE VAN LINES

1.5(
2
)

Moving Companies

Reviews

1.52 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.5
responsiveness
3.5
punctuality
4.0
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Showing 1-2 of 2 reviews
Denise P.
05/2014
1.0
moving companies
  + -1 more
It was AWFUL! The rep would not drive down to my house to give me the estimate, so I had to take pictures and an inventory to them. Since they gave me such a great price, I decided to use them. But when the move came, they WAY under-estimated the amount of space in the semi. SO, they loaded only about 1/3 of my stuff, and had to send another semi the next day. BUT, that truck just brought the stuff back to their warehouse and it sat for over a week til they could get another driver. Most of our furniture was damaged, and they have lost my laptop. The first driver "said" he mailed it (funny, no tracking number or anything!) and I still don't have it! I would not use this company at all!
Description of Work: We hired them to move us from Sawyer, MI to Houston, TX
Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$4,000
Patricia N.
03/2012
2.0
moving companies
  + -1 more
They did not seem to pay attention to their work. When backing out of our driveway, they ended up hitting a tree; which resulted in having a tree specialist come out to repair the tree. Then when they uninstalled our dryer, they didn't do it correctly which resulted in a gas leak; which is something we had to pay for to have repaired.
Description of Work: We had used them to help us move out of our old house.
Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Response from STEVENS WORLDWIDE VAN LINES
We are specifically responding to the review of this member and would like to make a statement to all users of www.stevensworldwide.com: We would ask that she provide his/her name and email to one of our customer care representatives at our Live chat at http://www.stevensworldw… . Tell them that it is for the VIP CENTER and they will route it to us for follow up. Stevens Worldwide Van Lines regrets that there was any displeasure using our service and agents. Stevens is committed to Total Customer Satisfaction. We would like to apologize for the issues you faced in your move. We understand that a move is a very important event, and regret any inconvenience that you faced.

    Contact information

    4665 44TH ST SE, Grand Rapids, MI 49512

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Moving Companies

    FAQ

    STEVENS WORLDWIDE VAN LINES is currently rated 1.5 overall out of 5.
    No, STEVENS WORLDWIDE VAN LINES does not offer free project estimates.
    No, STEVENS WORLDWIDE VAN LINES does not offer eco-friendly accreditations.
    No, STEVENS WORLDWIDE VAN LINES does not offer a senior discount.
    No, STEVENS WORLDWIDE VAN LINES does not offer emergency services.
    No, STEVENS WORLDWIDE VAN LINES does not offer warranties.

    Contact information

    4665 44TH ST SE, Grand Rapids, MI 49512