Renewal by Andersen of Grand Rapids

They never returned my calls.

They did a fine job.

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We have used them multiple times. After, a terrible experience with a different window company, we've only used Anderson. They've done a beautiful job.

It is a good company. They are on time, courteous and clean.

Excellent job. Minimal muss & fuss. Probably not the cheapest way to go but I think you may get what you pay for.

The doors are fabulous! However, I brought several issues to their attention immediately such as paint missing from trim, incorrect coloring on one door's trim, and the use of nails that don't match the trim. It is now February, and they are supposed to return this Thursday to correct the issues. The installer was quite messy, and I had to clean up after him constantly. Ultimately, I would never use them again.

We could not have been more pleased. We were absolutely amazed at the job they did. The work has been of great quality and we are glad we did it. They carted all of the old windows away.

When the appointment came, no one ever showed up. When we called them, they said they had no record of our scheduled appointment. They offered to schedule a new appointment, but we declined.

The sales team was knowledgeable, professional and responsive. THe install team was on time, professional, engaging, very thorough and very skilled. They coordinated the wood-staining for the day following the install, so it was efficient from my perspective. I enjoyed the representatives of the company and definitely would use them again.

That experience was wonderful. All the workers were very nice, knowledgeable and gave us a lot of suggestions. Price seems a little high.

Our patio door in the lower level was rotting and needed replacing. We called Renewal by Andersen and Pella Windows. Andersen was less expensive and the product was top notch. They had to replace the door in the middle of winter and did so within the day, and also, was able to match the trim paint exactly to what was existing. We are very pleased with the work performed. Given our experience with them we asked for a proposal in May 2011 to install permanent windows in our screened porch. In the summer of 2011 we had also talked with several other window companies about installing windows. We received quotes from four other window companies. Although Andersen was not the least expensive, the quality of the windows in addition to our prior experience with them, helped in the selection of them to install the windows in our porch. This required them to remove railing and screem and to fit new awning type of windows. We could not be more pleased with the level of service received from the Sales person Randy Stucky and the installer, all who were very professional. The work was excellent! In fact a month later we had to have them out to fix a window which needed adjustment. We called at 8 :00 AM in the morning and by 8:15 AM a service person returned the call and was there at 8:30 AM to make the necessary repair. They use technology to monitor incoming calls and can respond in a very fast manner. We are extremely happy with them and are most glad we spent the extra money to have them install our windows.

.They showed up on time and we have been happy with our windows. All of their workers were really, really good.

They are a great company with a good product, but expensive.

THEY WERE VERY PROFICIENT AND EFFICIENT. THEY WERE PROFESSIONAL AND THEY ALSO CLEANED UP WELL. THEY WERE WELL PREPARED WITH THE CORRECT PRODUCTS BEFORE THEY ARRIVED.

I THOUGHT THE WINDOW PRICES TO BE A LITTLE HIGH, BUT I GOT ALL MY MONEYS WORTH. THEY WERE VERY POLITE DURING ALL THE SERVICES THEY DID, AND IT IS GREAT THAT THE SUN NO LONGER SHINES IN MY HOME.

I LOVE THE WAY THE NEW WINDOWS LOOK. THEY DID A WONDERFUL JOB ON THE DOORS. THEY WERE VERY PROFESSIONAL AND FRIENDLY. I WOULD RECOMMEND THEM TO EVERYONE I KNOW.