Paradise Home Improvement, LLC

Careful attention to detail, willing to take the time to do it right, stayed on schedule, demonstrated knowledge of the craft of building a deck. Everything first rate.

The sales person lied about where the windows where coming from. The windows are not even installed properly; parts are not even attached to the house so they remain in place. I have had to tape pieces to the house just to get them to stay in place as best they would. The other installation materials that should have been used such as extra flange, tape, insulation around the windows and the foam insulation was never used. There is damage to my home due to the poor quality of product and poor quality installation. I have put this in dispute several times with the Financial Institute, and Paradise Home Improvement has sent letter's on how they have tried to work with me and how I have always declined. Yet they fail to speak of how myself and the Grand Rapids contractor came to a verbal agreement and when the time came for things to be repaired and fixed by the Company, the Contractor or the Company decided to change what had been agreed upon and offered something completely different and when I informed the Contractor that, that was not the agreement we had come to months prior, he walked off the job. I am glad that I have kept all emails sent by myself to the Company and have kept all emails received by the Company and the letters that had been sent to the Bank. This Company was supposed to improve the quality of my home, yet all it has done is make matters worse. I had sent Paradise Home Improvement a few options that I was willing to settle on, yet they declined each. They had sent me 3 options to choose from, none of which I felt was fair. As the Settlement and Release form they had sent in Nov 2016 was better than any of the 3 options. I had sent them a final email stating what I would settle for, which would pay off the Bank Loan and enough money to have a reputable company come in and do the necessary repairs caused by the poor product and poor installation, and have windows that would improve the quality of my home and I had also included in that same email that I would gladly sign a Settlement and Release contract that would release Paradise Home Improvement from any further obligation to my home upon acceptance of my offer, and as usual no response. In my opinion this company only follows its web page's “Promises, Guarantee's Warranties” when they feel it is fit too.

I signed a contract in October. I was told the job would be done in 10 days. They finally started the job in late November. On that date they said they would be there at 8am. they showed up at 4:30pm. They never called to tell me they would be late. I had to cancel my plans and sat around all day for them to show up. they got half the job done and had to head back to Detroit. it is The end of January now and it is still not done. The whole point was to do it before winter. The salesman contacted me and told me he quit because he didn't like how they ran their business. but, they wont give him his last check until my job is completed. I have not heard from Paradise but the salesman told me that I rescheduled for FEB. 4. I haven't even talked to anyone. I feel disrespected as a customer and a person. That company will never set foot in my house again. Do not use this company!!!!!!!!!!

Overall they did a good job, ordered the windows and came the day they said they would, they cleaned up after them selves so good job.

the installers were perfectionists and very dedicated to their jobs. I would highly recommend them to anyone

He did an excellent job. I love my new windows!