ORION AUTO GLASS

Auto Glass, Glass and Mirrors

About us

The skilled team of professionals at Orion Auto Glass simplify your auto glass replacement experience from first contact right through installation; and when you need your chipped or cracked windshield or other automobile glass repaired or replaced Orion Auto Glass comes to you for no additional charge! Orion Auto Glass, while being locally owned, meets the needs of just about anyone, anywhere in West Michigan.

Business highlights

22 years of trusted experience

Services we offer

Orion Auto Glass primary focus is on automotive glass repair and replacement and includes commercial and recreational vehicles as well.

Services we don't offer

Glazing and flat glass

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

5.024 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 1-24 of 24 reviews

MIke W.
07/2019
5.0
auto glass
  + -1 more
From the fist Phone call to the last interaction when the job was done, I was treated courteously and with professionalism. Excellent communication, Prompt. Genuinely felt I was appriciated as a customer. I will recommend them to anyone.
Description of Work: I needed a windshield replaced on our 2015 Ford Escape

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Teri B.
06/2019
1.0
auto glass
  + -1 more
This company never replied to my request for them to contact me about getting windshield replaced.
Description of Work: Windshield

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


William W.
04/2019
5.0
auto glass
  + -1 more
Did a very good job. Second vehicle we had them replace the windshield in. Very satisfied with work and price.
Description of Work: Windshield replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brooke E.
11/2018
5.0
auto glass
  + -1 more
From the moment I talked with Orion on the phone to the service received, it couldn't have been better. I use them for everything and like to refer them to others as well.
Description of Work: Windshield Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

steven F.
06/2018
5.0
auto glass
  + -1 more
it was the best job i have ever had done i would recomend to anyone and everyone
Description of Work: windshield

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joan K.
05/2018
5.0
auto glass
  + -1 more
Did a great job, cleaned up the old glass, put back together my wiper that is in disrepair.
Description of Work: rear windshield replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia D.
05/2018
5.0
auto glass
  + -1 more
Excellent everyone I talked to was very friendly and courteous . Patrick who helped me set up the appointment the girl also who I talked too and the 2 guys who did the work. I couldn't ask for better service thank you again!
Description of Work: Replace windshield

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Geoffrey H.
04/2018
5.0
auto glass
  + -1 more
Great!!!!!
Description of Work: Replace windshield on car

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

BurtSmith S.
04/2018
5.0
auto glass
  + -1 more
Went great. The technician was very polite and informative.
Description of Work: The wind shield replaced.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve R.
04/2018
5.0
auto glass
  + -1 more
The technician was very professional. He knew exactly what he was doing and was extremely careful to do an excellent job. I watched the entire installation and was extremely impressed.
Description of Work: New windshield for a Mercedes Benz

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Robin K.
04/2018
5.0
auto glass
  + -1 more
They came to my place of employment, and did a fantastic job. No problems whatsoever! Very easy to deal with!
Description of Work: Windshield replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet S.
04/2018
5.0
auto glass
  + -1 more
I called a number of providers to get estimates for the repair/replace, as we were paying for them out of pocket. Orion had the most helpful office staff providing the estimate and answering all my questions. They scheduled me quickly, and were good about following up with a reminder call as well as better estimate for when the technician would arrive. Greg took time to make sure the replacement and repair were both done well, which was important to me as they were both fairly new cars. He was very helpful in pointing out that the manufacturer of the replacement glass was the same as my original Toyota glass, which hopefully will help alleviate any issues with the safety features/sensors built into it. He was thorough, professional, and efficient, I would definitely use Orion again.
Description of Work: Windshield replacement and windshield repair (two autos)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Julie B.
04/2018
5.0
auto glass
  + -1 more
Great service from beginning to end. Prompt, friendly communications with office team members. Knowledgeable working with our car insurance. Really pleasant to work even though MI spring weather conditions required them to reschedule a couple of times. We appreciated that they were willing to reschedule so replacement occurred during best weather conditions for a successful result. The replacement was performed in car owner's work parking lot which was super convenient for car owner.
Description of Work: Windshield replacement for 2001 Honda

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John J.
03/2018
5.0
auto glass
  + -1 more
Excellent - no problems. Very professional.
Description of Work: Replace windsheld

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

chance22 P.
03/2018
5.0
auto glass
  + -1 more
came to the home exactly on time,went straight to work..VERY professional,explained what and why he was doing..very good work and most professional...thankyou...Charlie plummer
Description of Work: windshield replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

dean B.
01/2018
5.0
glass repair, auto glass
  + 0 more
very professional and friendly. I watched them replace the windshield. They explained what they were doing and why. Also cleaned the area of the truck they repaired and area where they worked.
Description of Work: replaced windshield on 2015 Chevrolet truck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Tanya G.
12/2017
5.0
auto glass
  + -1 more
Good. Tech arrived early and easily accommodated my schedule
Description of Work: Windshield replacement

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chad K.
12/2017
5.0
auto glass
  + -1 more
Windshield broken at 4:30 PM Friday, called Orion at 4:50, was able to have my windshield replaced at their location on Monday at 8:30. Fine work and a fair price.
Description of Work: Repeat customer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$205

Chad K.
12/2017
5.0
auto glass
  + -1 more
I've had 2 less than satisfying experiences with a national chain when my windshield needed replacing so this time I went to Angie's List and looked local. Orion had the best price (I paid cash, high comprehensive deductible) even before an Angie's List coupon and the experience was top notch. The tech was skillful, professional, and timely. A windshield replacement is inevitable. Go with Orion.
Description of Work: Windshield replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Debra C.
11/2017
5.0
auto glass
  + -1 more
The service was completed in 30 minutes!
Description of Work: Windshield needed to be replaced due to stone chip.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

bailey H.
11/2017
5.0
auto glass
  + -1 more
Perfectly! I didn't have to lift a finger!
Description of Work: Orion is our go-to for all of our glass needs! Friendly, fair and professional!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marie K.
11/2017
5.0
glass repair, auto glass
  + 0 more
Fantastic from start to finish! The staff when I️ called was friendly and helpful. The gentlemen came to my home was the absolute best! He did a great job replacing the windshield, was professional and friendly, and took the time to answer my questions as well as explain things! This company impressed me so much! I️ went thru my insurance company, so I️ did not have a cost but they did say they work with companies to keep all costs down. Will definitely use them again if needed, and recommend them to others!
Description of Work: I had chips and a crack in my windshield.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

tompal P.
11/2017
5.0
auto glass
  + -1 more
met expectations
Description of Work: Windshield replacement at my home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bruce M.
10/2017
5.0
auto glass
  + -1 more
It went well, I estimated it would take about 2 hours and they were done in less than an hour and a half. I had already purchased the regulator and glass (Ebay of course) and they did the install. Charged rate was very fair.
Description of Work: Orion replaced the drivers window regulator and glass on my 2001 Saab 9-3

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    2221 ALPINE AVE NW, Grand Rapids, MI 49544

    http://www.orionautoglass.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Glass,
    Glass and Mirrors

    FAQ

    ORION AUTO GLASS is currently rated 5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    ORION AUTO GLASS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, ORION AUTO GLASS offers free project estimates.
    Yes, ORION AUTO GLASS offers eco-friendly accreditations.
    No, ORION AUTO GLASS does not offer a senior discount.
    No, ORION AUTO GLASS does not offer emergency services.
    Yes, ORION AUTO GLASS offers warranties.
    ORION AUTO GLASS offers the following services: Orion Auto Glass primary focus is on automotive glass repair and replacement and includes commercial and recreational vehicles as well.
    Glazing and flat glass

    Contact information

    2221 ALPINE AVE NW, Grand Rapids, MI 49544

    http://www.orionautoglass.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM