Mr. Handyman of Greater Grand Rapids

It took 3 days for them to respond, requesting me to call via email. The representative was then very clear on company policy / cost ... no free estimates and over $100 an hour for a single worker. The justification was that all their employees are licensed professionals ... but way too rich for me without the ability to get an estimate before hiring someone so expensive.

Great! This door will last a LONG time. After many trying to fux this door and failed. Now it is done correctly.

Horrible...took the technician nearly 3 hours to fix the toilet (same work I've completed before in ~1 hour)...and chipped the electric fireplace. The company did deduct the cost of the fireplace from my total bill. $222.00 after the ~ $190.00 deduction for the fireplace damage.

They were able to come out the same day I called and return the following day to fix it. I was extremely thankful as I had flooring coming in at the end of the week.

My handyman, shopped, for paint supplies, got solid wooden doors, made sure of hinges. he then worked in 90 degree weather, got sun burned and after 8.5 hours , my doors were painted and perfectly hung. He worked, stopping for one short break. I could not be happier with the outcome. I would definitely use and recommend this service again.

It was a great experience, they showed up on time and job was done in a couple of hours. They called back immediately during the quoting process. Overall a good experience. The price was a little high, but they were excellent.

Took too long to come out even after I provided materials.

On time, very professional, awesome job and cleaned up well when he was done. Would definitely hire again.

Required a deposit prior to work performed. Declined.

It well very well. Very professional.

very well, timely but worked quickly, cleaned up afterwards and very efficient.

I'm extremely happy. Their responsiveness was very good. I'm happy with everything. It all went well.

The repairman did a good job. I highly recommend.

A carpenter came out promptly, offered good ideas and within a few days had a bid in. We agreed to move forward. Since then, calls and emails were only returned by the supervisor, who prompted us to contact the carpenter, but frequent calls have resulted in no response. The supervisor still responds, but is unable to get the work done for us.

Smoothly. Work was professionally done in a timely manner.

Timely service. Molding was purchased for the perimeter of the tile at the carpet line. The installer drilled through both the wood molding AND the tile pieces. I went downstairs to check the work and caught him after he had drilled through three tiles. I had checked the placement of the square tiles for color and pattern. I did not expect him to drill through the tile for the molding. It was made right but 1/3 of my second choice tiles had to be used and they did not coordinate as well as the the ones I had initially chosen that he drilled through.!

This was my first experience with Mr. Handyman, but I'm sure it won't be the last. As a single homeowner with a busy work schedule, I have a pretty narrow window for getting home repairs done, and the list keeps growing and growing. Usually, things don't get done until they become somewhat of an emergency, and that's what happened with my garbage disposal. It hadn't been working for some time, but I just ignored it (who has time to cook anyway?), until this weekend when it stopped draining altogether. After consulting Google and trying a few things unsuccessfully, I submitted an online request for service from Mr. Handyman on Monday night. By Tuesday at lunch time, they called me back to schedule an appointment for the next day (which happens to be my only day off during the week). The phone experience was extremely efficient and friendly. This morning they called to let me know that they had had a cancellation, so that they could come early, which at first didn't work for me, but when my schedule unexpectedly changed, I called back, and they were more than accommodating, and I was able to have Ron come to my home early. They called when he was on his way, and he was able to fix the problem in mere minutes. Not only did he fix what turned out to be a very simple issue, he didn't make me feel silly for not being able to fix it myself, and showed me what to do if it happens again, and even left me with the right tool to use if I need it in the future! He apologized for having to charge me for a full hour, and offered to look at any other projects I might have. He gave me some good advice on some lighting issues in my living room. I'm sure I'll be calling them again for the rest of my to-do- list!

Ron arrived early and got on the list promptly. He made some additional recommendations at my request and his input was greatly appreciated, espcecially when a plumbing question was about galvinized pipe. I like that he was comfortable telling me what was beyond his capcity to tackle, and the recommendation to delay a deck repair until more favorable weather conditions. After the repairs, everything was cleaned up spick and span.

I had a long list of "honey-do" type tasks that needed completing. None of them required a specialist so I searched Angie's List for handymen and found Mr. Handyman. The company sent Ron, who turned out to be a real gem. He removed the truly hideous and ancient vertical blinds, installed three curtain rods, a security bar for my sliding patio door, two safety grab bars in the bathroom, and placed wall hangars for a 30-pound mirror. Since the company charges by the hour, I worried that the handyman would try to stretch out the time, so that I would have to pay more. However, Ron completed these tasks in two hours, which I thought was the appropriate time. After I finish my next honey-do list I will definitely use Mr. Handyman again.

I let him know what I was looking to have done and he gave his input and everything was performed correctly as far as i'm concerned. They were honest.

He came out to clean our gutters and found we didn't have debris in them. Since I was paying for a service call anyways we decided to have him tear down ivy off our chimney. He worked very hard and and was able to get the ivy down. I would hire this company again. The only problem I have is how they charge the customer. It worked out for me in my situation. The guy was there about two hours.

I had an issue, but it was quickly resolved.

We had some plumbing issues and the Plumber had to cut a hole in the wall to reach the pipes they had to replace. So we then had a large hole in the bedroom wall. As we did not want to wait a long time for this to be repaired and I had the week off from work so I could get the room painted real fast and as I knew Mr. handyman could get the job done is a short amount of time I call MR Handyman of Grand Rapids. And just as I had thought they would be able to have the hole fixed in a very short amount of time. While it took 3 trips the hole was fixed and the work done was very good, One complaint I will make is that there is a charge for each trip to your house. And you have to pay for ever day. So that make the price rather high for the work done, Bottom line good job but rather expensive

I was impressed by the quick response from the Mr. Handyman office after sending my initial request for service. Within a day they had us scheduled for early the next week. It was helpful that the same person could repair our foundation issue as well as install the light fixture, saving us from the cost of hiring 2 different professionals. John arrived promptly at 8:00 a.m. as scheduled, and worked efficiently, showing me what he was doing throughout to make sure I agreed. The issue wasn't exactly where we thought it was, and he did a good job of investigating other possibilities and adapting his repair based on that. Hopefully it will work! Update - When John installed the light fixture, he showed me where 2 of the globes didn't fit correctly, said there was a defect. I made a trip to the lighting store where I purchased the fixture, asking about getting replacements, and they told me it wasn't a matter of fit, but the way he put it together. She showed me in the instructions where the part he said didn't fit was supposed to go - inside the globe as a spacer, not on top of it. I know he saw the instructions because he gave them to me for reference. Apparently he didn't look at them. So I had to go back and fix all the ones he hung improperly as well as install the remaining ones. Frustrating when we paid money to have an "expert" do it right. Update 6/18 - After posting my update regarding the incorrect light fixture installation, I received a call from the Mr. Handyman office. The person I spoke with assured me customer satisfaction was very important to them, and after asking a few more questions, asked what she could do to make our experience "right." She offered to reimburse part of the service cost, which felt very fair. Today I received a check in the mail, as well as a coupon for future services. I would use Mr. Handyman again, especially after their quick resolution and concern for a positive customer experience.

Bob was great! He removed the cabinet and built in the filler piece and it fit the dishwasher perfectly.