McDonald Plumbing

TLDR: Their work failed, causing water damage to my home. Repair crew they sent blamed me for the damage without inspecting it. In September of 2020 we had McDonald Plumbing repair two pipes under the kitchen sink and install a new faucet. On Monday, January 12th 2021 I discovered water was leaking from under the kitchen sink and into my basement home office. When I checked under the kitchen sink, water was spewing from the hoses McDonald Pluming had used to connect the faucet to the water lines. Both hot and cold, every connector from the shutoff valve to the faucet was leaking. I also realized they used a total of four hoses to connect the faucet to the water; two on the hot, two on the cold. After shutting off the water and cleaning up, I inspected the basement area below the kitchen sink. The entire area was waterlogged, warped and spotted with mold including the sub-floor, cross beam and trim around a basement window. It was obvious that this job had been slowly leaking for a very long time. We called McDonald Plumbing and explained the situation. We were told the earliest they could send anybody was Friday. Not wanting to wait that long I began the process of replacing all four of their hoses myself. Half way through this project I was contacted and told somebody would be at my house on Tuesday. At this point I had lost faith in McDonald Plumbing's work and I just wanted somebody to assess the damage their work caused and present me a solution to make things right. Tuesday morning two men from McDonald Plumbing come to my house. I show them photos and video of their original install spewing water. I show them how the two tubes I replaced are no longer leaking, but the two remaining from the original install are still leaking. I explain that I no longer have confidence in their work and all I want to know is “How is the company going to make this right.” The man from McDonald Plumbing claims all they can do is replace the tubes (something I was already doing myself). Without inspecting the damage himself, he proceeds to blame me for the leak and the damage it caused. Holding in my fury, I politely ask him to leave my house. I then call McDonald Plumbing again explaining that I have lost faith in their work and service and that I don't want any representative from they're company in my house again. All I want is a refund for the original work they did and I'll handle any repairs and insurance claims myself. Again, I can no longer trust their work. The service rep I spoke with tells me the only course of action I have is to let an employee from McDonalds pluming back into my house to inspect the damage. Again I explain this isn't happening, as I can't trust any decision making or work they perform. That's where we left it. All I asked for was a $200 refund for the bad work they did. At this point the amount of time they've spent and bad will they generated fighting me has probably cost them more than the measly $200 I'm asking for.

They came last November and hooked us up, and said they would be back in the spring to spread topsoil and clean up the area. They just came back and did a great job of leveling things out and adding lots of good topsoil. Now I just have to spread grass seed and I will be back as good as new. Grace, in the office, is excellent at responding very quickly to any questions I had last fall and again this spring.

It went well. Glenn took time and explained the questions and concerns I had. Great cleanup was done after the job.

Called for emergency service on a Sunday. Scott explained the additional cost to come out, but did not explain that the service price would be increased as well. Felt like they were price gouging because of the situation. Update: Received a follow-up call from Dan the next day to clarify the miscommunication. His explanation seemed genuine and appears this may have just been a one-off issue.

Great! Can't say enough good things about them! Will definitely use them again!

They were courteous and worked fast. They answered any questions that I had

Kurt arrived early and made the required repairs quickly. He let me know exactly what was wrong, what he would do to fix the problems, and what the cost would be to fix/repair. I am pleased with the service and would hire McDonald Plumbing again.

It went fine. They scheduled me in quickly, even over the Christmas/New Year's holiday week. The serviceman was prompt, professional an conscientious as he addressed our issues. I would use their service again.

Came out and gave quote same day. 2 days later came back and did the job. No trenching needed.

They came in with a full crew who knew what they were doing. They had all the right equipment and cleaned up afterwards. They finished on time and did a great job.

Service was quick and accurate. A little pricey for what it was, but issue was resolved quickly and no leaks since. I got in the middle of the night figuring this would be considered an emergency, but speaking with the on call plumber cleared up concerns and saved me a ton on an emergency service call. Overall would recommend them and will keep them on speed dial for any future plumbing needs.

Really well. Ian was professional, explained what could be happening, and clearly has seen this before. They were here a total of 25 minutes, which included writing up the invoice. He showed up on time, wore booties over his shoes, generally someone I would want working in my home. Highly recommended.

Kurt arrived early and performed all the required repairs quickly and at a reasonable cost. He let us know exactly what was wrong, what he would do to fix the problems, and what the cost would be. When a small adjustment was needed, Kurt again arrived promptly to take care of it. We are more than pleased and would hire McDonald Plumbing again with no reservations. Thank you, Kurt!

The plumbers arrived on time and with everything that was needed. I talked with them regarding the layout of the bath before they began tearing up the floor for the drain. They completed the half bath rough-in in about 6 hours. Very professional and the work looks good! They explained everything to me before they left and clean up well. I would definitely recommend.

My experience started off with another company quoting me a price of $1400, and they didn't know what was wrong, and the trouble shooting was non existent other than looking at the ceiling. But this isn't a review about them. I started off talking to Dan (the office manager) who really took the time to listen when I was telling him about my issues and that I thought I needed a 2nd opinion, and that I was going away the next week and needed this taken care of. He even went out of his way to rearrange some schedules to fit me in. My husband and I were able to do some more trouble shooting on our own and finally determined it was leaking when we flushed. Ryan from McDonald Plumbing showed up and also Kevin. After listening, they assessed the situation and realized that they should pull the toilet instead and check things out. Determined it was a bad seal and we authorized them to fix it and also asked them to look at our sink and it was dripping and the cold water didn't work. Ryan was upfront with with any additional charges we were going to pay for the fix and we authorized those too. They also made sure to cover our flooring and leave the place as clean as they left it. I will definitely use them anytime I need plumbing service!

McDonald's did a good job on both the large and small job. Were professional, arrived when they said they would and completed the work. No worries.

They showed up when requested. Were courteous and enjoyed them in my home. They also bore a couple holes in my foundation walls for vents that would have taken me forever to take care of. I was shocked at how small the bill was for all they did. And the best part about it is the work was done right!!!! I would highly recommend them!!!

After he replaced a leaking valve near our water pump, he went to all of the faucets in the home to check how they were working. He replaced a screen in the kitchen sink spigot without cost. He was very professional in his manner and I was comfortable having him in my home.

.It went fine. they identified the problem and didn't try to fix something they couldn't =.

After calling several plumbing companies I finally reached the right one, McDonald Plumbing. They did expert work when replacing the water line that comes into our house. There was minimal digging needed so hardly any disruption to the lawn. Ryan at McDonald was the best to work with, he explained the entire process and the time he estimated to complete the job was right on schedule. Ryan was great at answering our follow up questions after the job was complete. I highly recommend this company to others.

The plumber did a great job. Initially I had planned on going with a different plumber listed on Angie's List specifically because that business had received an A for price, and price matters to me (even when quality should probably matter more...). But my mother had used McDonald Plumbing 30 years ago and recommended them. I was not at all disappointed. Our home was built in the 1950s in a swampland, and a sump pump was never installed. So this house has had sewage issues for a long time. He cleaned quickly cleaned out the pipes and had our kitchen and shower drains working again. Also, he did it for $100 cheaper than a previous plumber (not listed on Angie's List) who came over six months previously. The man from McDonald also offered a reasonable price for installing a sump pump.

They did okay but they didn't really give us the Angie's List discount. They gave us a 5% senior discount but seemed to not recall having an Angie's List. They also left the basement pretty messy; we thought they would clean up more after they were done.

Best plumbing customer service I have ever had. For replacing broken blue poly, McDonalds is the expert. Using their "missile" technology they were able to keep the disruption to my front yard to a 2 foot by 5 foot patch.

The plumber was efficient, well groomed, right on time. Outstanding service. Our normal plumbing service of 25 years does not make after hours calls...so we were not regular customers and they still came. The charge was approximately $100 more than doing during working hours.

Their installer was very professional and checked out some of our toilets that were giving us a problem and fixed those as well. They were on time, affordable and very good at what they do. We have used them twice. I would recommend them to anyone.