Kent Moving & Storage Inc- Allied Van lines

Shady company, use someone else, 0 stars out of 5, where do I begin? Packing took 4 days and could have only taken 3. Overheard movers saying to slow down the packing because they would finish too quickly. They were milking the clock until they had the clock out time they wanted, on their time. I’m sorry, but I thought I was the customer. Multiple furniture items were damaged and scrapped including a ripped off chunk of wood on the bottom of one of my dressers. A massive scrap on my entertainment cabinet. Two massive deep scraps and damaged wood corners of my ping pong table. My husband’s desk had a broken piece of wood that is split in half near the bottom. Also, my Dyson Vacuum that costs around $800 was completely broken. And a bunch of other little nicks on various other pieces of furniture. Seemed like the movers didn’t take careful care of bigger furniture items. The packers themselves were relatively nice other than they came to work completely trashed from the night before. One man in particular looked like he hasn’t slept in days and was clearly evident he was doing cocaine the night before and most likely the morning of. Another one was still drunk from the night before drinking 2 fifths as one of the movers explained to me. So if you want functioning alcoholics and cocaine using degenerate’s handling your belongings, go ahead. Just very unprofessional. I can see why I had so many careless scraps on my furniture and walls from boxes and furniture pieces scrapping the walls. Not to mention the hardwood floors being scrapped to all **** because they didn’t lay down the proper floor protection, and yet alone walk on it. Also had an item stolen and they deny they stole it. I am a medical marijuana user and had a bong pipe out. One of the packers named Eric, claimed he could pack it up for me so I wouldn’t have to take it in my car. So I thought, hey one less item to pack in my car! His words exactly “Oh I’ll make sure it’s packed up real nicely for you” with a smug look on his face. I was called downstairs from another packer to check on an item. When I came back upstairs, the item (bong) was gone so I just assumed he took care of it and packed it (but he really just stole it for himself and probably put it in his car while I was downstairs). Fast forward to when I unpacked everything, that particular item was nowhere to be found. I emailed Allied to report the several damaged items and my missing pipe. They emailed me back saying they have no idea where the bong is and then proceeded to explain that they’re not allowed to pack paraphernalia on the truck and that it was my responsibility to have packed it. So why didn’t they tell me this in the first place? First of all that’s basically an excuse to just steal that item. Its 2018, that pipe can be said to be of tobacco use and you can still move it. I’m not stupid. So from what I take it, is that pipe never made it on the truck and was just basically stolen from the guy that packed it for me. Now onto the damaged items. I was never asked what package of insurance I wanted for my furniture in the instance that if they were damaged how I would be reimbursed. So when I sent in the pictures of all my damaged furniture and belongings, I was sent back that I would be compensated by the weight of the items and not the actual value of said items. So for my $800 Dyson vacuum they said it was 35lbs and that I would only get $21 for it to be fixed… I’m sorry but that is not how it works. That is completely undermining the value of the product that should have never been broken in the first place if it was properly taken care of. And the response was that the basic packaged that I picked and it’s based on weight of the item and not the value. So I basically only get $400 back when the damages were around $1,500+. Just very poor customer service. I was never given the option of what package to pick for damages. So moral of the story, if you like to be taken care of, pay more money and go with another company that has competent movers that are willing to actually take care of you. I’ll never use this company again as it was a nightmare and the simple fact that if they’re willing to steal an item and not acknowledge it, then what else did they steal that I don’t know about. The half owner of the company doesn’t even care what just happened to me. If the owner doesn’t even care, that is all I need to know why I received the incompetent care that I did. I just don’t want other people to have to go through what I have in the future.

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