Guaranteed Appliance Repair

Didn’t take anything apart on fridge, read temps in freezer and fridge and declared it not worth fixing ($700-$800). Stove needed new control board (about $350+ total). Didn’t feel good about his method so called in a second opinion. This guy was thorough and long story short, for less than $300 got both operating correctly again (just needed to defrost the damper door on fridge, stove needed two new igniters). Ricks method would have cost me closer to $2500 - $3000if I replaced that fridge. Not a happy customer here. Glad I spent the time to research that he obviously didn’t.

Couldn't ask for a better response. Not only did Rick make the repair but did so on a Saturday early evening. Called about 5:15 pm Saturday and he was at our house in a little over 2 hours. Couldn't be happier. Had to pay extra for the emergency service which is to be expected but was worth it not having to worry about the frig going out completely.

Fair. Quick. Very reasonably priced. I would definitely hire again for appliance repair,

Everything went good. He could improve his personal appearence.

He arrived, felt like he was casings my house and left after ten minutes saying he needed to watch a video of how to fix dryer. I watched a ten minute YouTube video and saved 120 dollars by ordering belt on Amazon and installing it myself, so thanks. I definitely will watch the videos first before calling this place or any other place again.

Arrived on time, knew what the problem was, ( ti happened once before) Expedited the repairs, put it back together and left it clean.

I called for refrigerator repair, explained the issue where the freezer was working but the refrigerator side was not and the guy said "it's one unit and if one side is out they both are." I replied that no, the freezer side was working. His reply was, "I'm not going to argue with you." and he hung up. Do not hire this clown!

Before asking what I was experiencing, he asked me "are you sitting down" and told me that my washing machine was already too old, broke down early and often, and that the repairs were often expensive. I asked if he would come take a look but he said that I should call Sears since the repairs would be expensive. I explained I didn't want to buy a new machine if it was a simple repair on my current machine, but he didn't think it was even worth being diagnosed. He was unhelpful. My machine has been working perfectly until recently. A fine grit has been showing up but he never even let me tell him what problem I was experiencing.

He was able to see me the same day-- about two hours after we talked on the phone. He was cordial, quick, and professional, having the whole job done in about a half-hour if not less. The price was very good, and I wouldn't hesitate to call Guaranteed again.

The said it was our fault it broke and used plyers on it ( it was broke off very close to the timer, wasn't enough sticking up to use pliers). Said he would call before coming, the first time he didnt call. then when he came to install the part, he came a day before he said he would and didn't call at all.

Awful, don't hire

Went great, came out right away and fixed the problem. Excellent service. Would recommend

Rick came in and serviced my dryer which went pretty good. We thought it was fixed. but when i went to dry my clothes the next day, there still was no heat, So I called Rick back out and he checked it out again and found a switch that was shorting out. He put a new one in and whammo its up and heating again. I say thank you, thank you

Rick and grandson arrived during timeline set, with a previous call to say they were on their way. The repair was made in a professional manner. We have a small U kitchen and not much room to work which made it hard to maneuver, the refrigerator being in the corner against the back wall. We are very pleased with the service and will call again if we need again.

All I can say is thank You..... They were wonderful. Came on a Saturday when I had a house full of people and repaired my dryer. Prompt, and very responsible. Had it running on no time flat. Will use them again.

Very responsive, checked the unit the same day and has the repair completed very quickly. Excellent and professional service, fair price, straight shooter, and I would use this provider again.

Will be using this company again. Was willing to service on a Saturday which worked out very well.

Rick drove over and took apart an oven that had stopped working in a rental. He found the issue quickly and because the oven was over 12 years old and what was broken, he recommended we replace it. He showed up with only one day's notice and even showed up a little early. His cell phone has some challenges, but he was very good about staying in contact and following up!

Our refrigerator was not holding it's temperature, they checked everything out and it ended up being a minor repair. With the age of the refrigerator they suggested making the repair. It has been over a year and things are still working well.

I was happy he gave me options and was patient explaining the problem. They were running late but I had to call them(two minutes before they were scheduled) to see their timeframe instead of receiving a call letting me know they were running late. They worked fast and I was happy with the results.

Vendor was on time and seemed to know what he was doing. He followed up twice after he left to make sure everything was working well.

He knew the problem instantly and quickly repaired the fridge. Very personable too

We arranged for him to come assess my front-loading Frigidaire washer, currently inoperable. He said he would give a call 30 minutes in advance. 20-25 minutes after his call, I was still 15 minutes away and gave him a call to let him know. He said he had already arrived at the house, and refused to wait, citing numerous other jobs that day. He told me he would come out Monday after the Thanksgiving holiday. When I called that Monday, he told me he was not comfortable doing the job because it is a front-loader more than 4 years old, and was declining it. I am satisfied with the facts that he did not charge me and, in the end, that he did not attempt work he feels he cannot do. But meanwhile the washer has already been inoperable 6 or 7 days after I called and made the original arrangements, and I am back to square one.

Their prices were reasonable. They were real down to earth. They were very punctual.

THEY WERE HERE EXACTLY, WHEN THEY SAID THEY WOULD BE. I LIKED HOW PROFESSIONAL THEY WERE. WE HAVE NOT HAD ANY PROBLEMS WITH OUR REFRIGERATOR SINCE THEIR VISIT.