GRANITE DIRECT INC

There is new ownership since the previous reviews. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone will be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I go to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare.

Granite Direct was great! They handle the entire process - displaying the selection of slabs, purchase, countertop design, cutting, and installation. They were easy to work with and professional. The counter top looks fantastic and the installation was very well done. The installers were quite attentive to detail - for instance, one section of our counter top has a unique, rather striking pattern. They selected a piece of the backsplash to match that pattern and aligned it perfectly. They also installed the countertop two weeks after I made the purchase - the other suppliers we talked to averaged around 6 weeks. The price also made me very happy. They charged $60 per square foot; a comparable selection at Home Depot would have cost $84; Lowe's was even higher. Another local vendor we took a close look would have charged us over $100. I believe Granite Direct's prices are lower because they have eliminated the middle men. The number of slabs they have to choose from is not as great as some of the larger suppliers. But we found one we liked better than those larger suppliers offered. So for us, Granite Direct was an excellent choice - better on every ground than the alternatives.