Emergency Lock & Safe

They called to confirm that they were coming on the correct date, showed up on time, and performed the work quickly. The person who came explained everything he did, even showing me the insides of the lock. They re-keyed 4 doors, several with multiple locks. The total ended up being about $150 and I would definitely use them again.

Locksmith showed up within hours of placing order and completed work quickly including replacing 4 deadbolt cylinders which couldn't be re-keyed. Cost was a bit higher than I expected but still within reason.

Bought a new home and called the night before I got the keys to book the appointment. They came the very next day right on time. Mike was the technician and was very friendly and professional. Worked quickly and efficiently and I would definitely use him again. Make sure you ask for Mike. I called back the morning of the appointment and was met on the phone by a lady who was not helpful at all and did not know what I was talking about, her phone manner was not good at all. Again, make sure you ask for Mike and you will be fine!

It was fantastic. By the time I got to the house, he was sitting in his truck. It was great. They are close to the house. He was professional, efficient and great to work with.

I recently purchased a new home and contacted Emergency Lock about changing the locks. Someone came out to my house the same day I called. He was professional, prompt, and courteous. He changed four locks overall, including one that had previously been nonoperational, and provided me with several sets of keys. The rates were reasonable and I have no complaints about either the quality the work or the professionalism of the service provided. I would definitely call them again in the future.

Came out the same day. Friendly, fast and very reasonable. Re-keyed 5 locks and provided 4 keys.

I was skeptical at first, as I scheduled the appointment for yesterday (Monday). I hadn't heard anything from the company, so I contacted them in the early afternoon. I was told they had order the keys; however, the shipment hadn't been delivered yet. We rescheduled for today. Jessica was our service representative, and we couldn't have been more pleased. She went above and beyond with our vehicle. She took the time to make sure it was done correctly. She could have just made the key, but the she didn't leave until she figured out whey the alarm on our vehicle kept going off. I appreciated the professionalism!

Very professional and did high quality work. Nothing else to say, thank you!

I could not get past the lady on the phone. I did not call her back.

On time. Very professional yet pleasant manner. Have used this company several times and have received outstanding service every time.

Very friendly and informative when I called. Appt was made for a couple days out. Service was on time. Professional , friendly and fast service. Very satisfied

He was very confident and put his finger on the problem right away. He was also very personable. I was very pleased with the service.

All went well. Called and they were able to come out the next day. Called ahead and arrived on time. Jessica, technician, was courteous and helpful. She explained some of the details of our locking mechanisms and gave us extra keys at no charge. Very reasonable price for something that would take a long time for me to do on my own.

When I called the office, the man who answered the phone was pleasant and courteous. I am not a lock expert but he guided me through gathering the details he needed in order to set up a service call. The technician arrived on time and had a complete and accurate list of the work I had asked for. He was courteous, organized, and wasted no time. He also helped me understand what I could do to secure a sliding glass door without spending extra money. The best surprise was the price. I have owned homes for thirty years and found that the price I was charged for re-keying four locks and installing a new deadbolt was more than reasonable. I am glad I took the chance to use Emergency Lock and Safe, as they are exactly the kind of service provider I like to have in my contact list.

I wasn't sure there was any solution as I had lost the keys and the cabinet was locked, but they knew how to find out the key and made a new one in minutes. A file cabinet I thought was going in the trash is usable again.

Called just this morning. I don't appreciate your condescending attitude. Not everybody knows the exact terminologies around locks. You, as the professional, should be more patient with potential customers who are less knowledgeable. If I'm your doctor, I won't make you look stupid just because you, as a patient, don't know your diagnosis and/or related medical terms. So what if I want the locks changed? What's with the attitude? If you don't want my business, then don't answer the phone! I don't care if you won a super service award in 2011 but if you talk to me with a condescending tone and unprofessional attitude, I'll just look for someone else. PS. I don't want your apology. I'd rather not hear from you anymore. PD/JO, MD

I called for service and they sent someone within a couple of hours! The previous homeowner had damaged the mechanism in the front door and he repaired that as well. All of our doors now work with the same key. I was completely satisfied and would highly recommend Emergency Lock and Safe.

They were recommended by Angie's List. They had high ratings.

Easy to deal with on the phone, was able to schedule an appointment within 72 hours, they were willing to come out immediately but since it was the weekend I didn't want to pay the extra rate. Arrived on time, very professional, quality work.

They came on site to my shop and helped me resolve a key issue; they went above and beyond. I have used them to help me get into my trucks when I have been locked out. Every experience has been good and I give them all A's. I will use them again in the future.

I have used them just once. The person who came out was totally unprofessional. I think the company was probably all right, but it was one particular employee. He showed up on time and did the job; but there was a problem. A female employee with a chip on her shoulder got in a big argument with all the tenants and started mouthing off to me and so on. I was surprised because they had such good rapport with these guys.

They were fine and had fast service. I will use them again in the future.

The locksmith arrived on time and was very professional and experienced.

The locksmith was EXACTLY on time. He re-keyed the front and back door locks and both deadbolts --all to one new lock, as well as 4 copies of the new key. This saved me the cost of buying a new lock set and the final price was lower than the over-the-phone estimate. It was all over in less than a half hour.

Needed a new outside door knob lock. Took old one in they replaced it and rekeyed it promptly and affordably.