Response from Egypt Creek Landscaping
Thank you for your review. I apologize that we were unable to service your home. Please understand, Angies List provides companies like ours with a profile to fill out details regarding what we do and where we provide those services. Angies List only allows us to place city/county names in the area where we describe our service area. While we do service some areas of South Rockford, we simply do not go as far North as your home (by several miles). We just do not have the ability to provide all the detail we would like in our profile. I have spoken with Angies List about this issue - unfortunatley there is nothing they can do about it. Please note - when you made your purchase - that day, I contacted you and shared this information with your wife. As soon as we hung up, I immediately contacted Angies List to ensure that they processed a prompt refund for the money you invested in that package. We were trying to do the right thing. I am sorry that our efforts went unappreciated by your review.