EASTBROOK HOMES INC

BUYER BEWARE. Please heed the reviews. You purchase a new home because you think it will be perfect and free of problems, but not if it is built by Eastbook. After 2 years, my air conditioning unit literally died. Not because of animals (as Eastbrook tried to theorize) but because of shoddy equipment and installation. Eastbrook then blamed the installer, Design Air. I do agree that Design Air is not a company to do business with either. They put in the wrong size HVAC equipment to begin with. And there have been multiple problems with the entre system. Further, the 10 year warranty I am now told is only 4 years?? My unit sat in a warehouse somewhere for a number of years and I guess to use up the warranty. So I am out over $2,000 for a 2 year old compressor. BUT that's not all, here is a partial list of problems with my house: THEY PUT THE SEPTIC FIELD IN THE WRONG SPOT and thus one of the pipes leading to it failed; they installed 2 oversized hot water heaters incorrectly (I had needed 2 smaller ones and that they be connected in series to satisfy the tub); gas line not installed correctly inside the house;, they forgot to insulate a portion of my attic; HVAC zones installed incorrectly and actually don't work well (again because of shoddy work and cheap equipment); the my jetted tub sat in a warehouse so long none of the electrical connections worked; the shower fixtures were so old they didn't work and parts were not even available for them; shower heads installed incorrectly; tub faucet just fell off completely; ceiling fan light hasn't worked from day 1; some siding had to be replaced; shoddy and misaligned installation of doors and light switches with holes in walls; they didn't connect the tub drain and the full contents poured into my basement; missing kitchen cabinets; garbage left all over construction site and road (many sharp objects which punctured a tire); it was not cable ready as they forgot to order it, we went months without internet and TV; kitchen counter installed incorrectly and pulled off the wall; one of my favorites is the smoke detectors require different types of batteries (transistor or dd) so when you replace them you have to carry both (there is also one defective one which causes all of them to go off, I am in the process of replacing all with a much better quality); the electrical connection for the stove was installed incorrectly; screens literally fall out of the my large windows and the list goes on... Many of these problems were eventually fixed by Eastbrook, but I was just too afraid to use them for the big items related to electrical, HVAC or gas. Hence, this has been a costly and very disappointing experience to build my dream home with Eastbrook.

Eastbrook doesn't follow through on what they sell you. They have a very poor attention to detail and lack of over site of their suppliers. I wouldn't use them again.

They were very responsive and I am happy with their work.