IT TOOK DELL TWO YEARS TO PROCESS MY COMPLAINT AND MAKE AN ATTEMPT TO COMPLETE IT. THEY EVENTUALLY DID FIX IT, BUT I WAS EXTREMELY DISSATISFIED. THEY ARE NOT RECOMMENDED FOR FUTURE WORK.
Description of Work: THEY REPLACED A DELL MOTHER BOARD AFTER TWO YEARS OF DYSFUNCTIONAL USE.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$55
06/2006
5.0
computer repair
+ -1 more
THE MAN WHO WORKED ON THE COMPUTER WAS VERY NICE AND SEEMED VERY PROFESSIONAL. I DON'T KNOW IF I WOULD HIRE THEM AGAIN BECAUSE MY SON DOES MY COMPUTER WORK NOW. IF HE COULDN'T, THOUGH, I WOULD CALL THIS COMPANY.
Description of Work: THEY HAD TO GET RID OF A VIRUS AND CLEAN THE HARD DRIVE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
06/2006
3.0
computer repair
+ -1 more
THE 1 800 NUMBER WAS VERY MISERABLE. THEY CAME LATE TO FIX MY COMPUTER. THEY WERE VERY HARD TO GET A HOLD OF. I WOULD RECOMMEND A ANOTHER BRAND OF COMPUTER. I WAS VERY UNHAPPY WITH MY SERVICE. I WILL BE LOOKING INTO GETTING ANOTHER COMPUTER.
Description of Work: THE HARD DRIVE WENT OUT IN THE COMPUTER.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$160
KATHLEEN B. B.
06/2006
5.0
computer repair
+ -1 more
THE THING I LIKE ABOUT THE COMPANY IT DID NOT TAKE THEM A LONG TIME TO FIGURE OUT WHAT WAS WRONG WITH THE COMPUTER. THEY WERE FINISHED WITH IT IN THIRTY MINUTES. MY COMPUTER IS WORKING FINE NOW.
Description of Work: THEY REPAIRED THE HARD DRIVE TO MY COMPUTER.
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Service Categories
Computer Repair
FAQ
DELL DIRECT STORE is currently rated 3.8 overall out of 5.
No, DELL DIRECT STORE does not offer free project estimates.
No, DELL DIRECT STORE does not offer eco-friendly accreditations.
No, DELL DIRECT STORE does not offer a senior discount.
No, DELL DIRECT STORE does not offer emergency services.