Comcast

They did have some local offices where I could just drop the box off to when I moved. I think it was an 800 or 856 number that I dialed to get connected to one of the local offices. They have a main office in Maurice, NJ. For one thing they are very expensive and for another thing every three months they were, like, changing things such as the format on the screen and computer. I had computer, TV and phone with them at one time. The TV service was good, but with the three it just got too expensive. There were times when I had to have them come out several times for the same repair service. They did not seem to get it, like, the first time. The TV sound and picture was good. It was rare when the TV went out, but when it did go out it took several repair calls to have it remedied. Sometimes when I called to try to explain service to them I had to repeat things over and over and over again because they aren't the best listeners in the world. They weren't getting what I was saying.

The installers were fine, it's dealing with their customer service and the billing departments. They have over-charged us significantly (hundreds) each of the past two months. They never seem to fix it, spend hours on the phone with them and they keep handing you off to someone different......very frustrating!!!

Service is fast and fairly reliable, but customer service is a nightmare

We've been their member for plus three years. It costs $160 for internet, phone and television.

It has not been bad. I get the lowest cable and cheapest internet and I pretty much stuck to that. The price went up every so often. I guess the biggest head ache I had with them was whenever I move, I just felt that they charge too much to transfer your service to a different location. My biggest issue with Comcast will probably be their pricing. The service of the cable and internet has been good. I have been using them for eight years. I started using them in May 2006.

First install crew was unable to do the install due to miscommunication in expectations. The location had no previous cable service, so there was no existing entry point. Had to take it upon myself to reveal wire runs and entry point. Rescheduled, did the prep myself, and had a successful install experience.

It ended up taking a lot longer for the installation than the tech had planned on, but he finished the job professionally and still didn't charge us for installation.

Lots of help with questions about my bill

They stink. First appointment they did not come or call. Talked to six different customer service people and got different answers and the run around. Then they could not come when I needed them for the second visit so it had to move back several days. When they did come late to the second appointment, it was a very nice and competent technicial who did a pretty good job. But even he admitted that their customer service is terrible--but they are trying to get better.

anytime you call they put you on a twenty minute call so you can listen to all their ads

Cable outage: On first attempt, I took a day off from work and the technician failed to show up. On second attempt, the technician showed up and indicated that the problem was my television display. I then showed him that there was signal attenuation. After over three hours, he was unable to resolve the problem. The third visit; new technician, seemed to be a bit more on the ball, but after he swapped out the cable set-top box, he told me the problem with lines and static on the image was my display. I told him that was not the case, I put in a DVD and it was completely crisp, then showed him there was also poor Internet signal. He told me it was the display, didn't have one, but would get one to prove the point. Hours later, he returned with a display and it had the same problem mine did - due to bad signal. Fourth time, Comcast sent someone capable who found the problem to issues in the cabling causing signal attenuation. Fifth visit, cabling was replaced and signal was fine thereafter. Most recently, about one third of the channels dropped off the cable system and became inaccessible. First call, spent a half hour troubleshooting with no resolution. The service rep told me I would be called in the morning for further assistance. No call was made. I finally called back and was then told my service changed and the channels were no longer a part of my package. I asked why I was not notified in advance, and the answer was that this was a planned change by Comcast. I asked again why I was not notified before the change to my service occurred, and the representative said it was a planned change and was posted on their site which I could access from my online account. I asked why, if this was the case, we spent a half an hour troubleshooting the night before? He was unable to answer that. I asked why I did not receive a call back. He was unable to answer that. I was then asked to complete a survey and in the middle of doing so, the survey was ended and I received an automated message, "Thank you for choosing Comcast." Every interaction I have had that required service intervention on the part of Comcast has been below even a poor standard of service. I work a technical service industry and if I performed this poorly, I would be fired, plain and simple.

I am not real happy with their pricing. The customer service was good.

I'm not real thrilled with Comcast. Their customer service try. I called them up the other day and told them I don't want your voice mail, because I don't use it. So, they took it off. I wasn't getting my messages. The only way I had to look who had called is by looking at the Caller ID and calling them back to ask them if they tried to call me. I'm not really happy with them at all. I'm thinking about changing service providers.

The overall experience is good. We have been with them for a long time.

They are extremely slow. The technicians must be coming from Alaska to get to my house. It has taken them 6 visits and 6 different technicians to finally get my internet hooked up right. We will continue using them but only because we have to.