City Basement

We signed a contact with city basement and they walked off the job before starting because they wouldn’t wear a mask in and out of our house.

Very happy with the results. Have had no leaks for almost a year now. What a relief and a blessing. There were times it took an 8 gal wet dry vac 60 full loads to get all the water up before the repair. Hank and his crew worked very hard, were efficient, made little mess, were friendly and business like. I highly recommend this company and thank them for having such such a positive impact on my life.

City Basement is top notch. Timely response to quote, reasonable quote, on schedule work, quality work, complete clean-up. A joy to do business with.

Hank and his staff were honest, friendly, and efficient. Everyone else quoted me between two and three times would hate calling me. It was because they were trying to sell me things that I did not need. Hank told me the truth from his very first assessment through the end of the project. He was prompt, timely, and communicate regularly. I would highly recommend city basement for any of your waterproofing, basement, or foundation issues.

Great! We have had several rains of over 1 inch in 24 hrs and not a drop in our basement.

I called Hank and he was able to schedule us the same day (and an hour and 45 minutes from when I called). He arrived on time. We showed him the areas inside where we'd had water leaking in and then he went out to walk the perimeter of the house. After viewing the problems areas from the outside of the house, Hank said that he would love to help us, but that our yard came up too high (all the way to the siding), was supposed to be 2 inches lower, and that he couldn't even see the foundation. Hank recommended we have a landscaping service lower the area next to the house 2 inches and then change the grade of the yard to slope away from the house.

I spoke with them on 2/3/16 they stated that would not be able to come out because I am in Ottawa county but in their profile it states that they service Ottawa counties. When I informed him of this he stated that it is too far and he is too busy to come out. It is 15 minutes from where I am to his business.

good ---hope fully problem is solved---will find out in the spring

He appeared very knowledgeable and was very professional. Did not try and pressure me for anything. If I had another issue I would contact him again for future service and would recommend him

The job took 2 days. They were prompt, courteous, and cleaned up completely. They even replanted a tree from the front yard to the back yard! Basement was dry after a rain storm the night before. I would recommend this company to anyone - and I have.

Hank and one of his crew came out and resealed one basement wall, as well as fixing the exit line from the sump pump. They also plated a couple of areas that had a slight amount of moisture due to an extreme snow melt-off and heavy rain. We had one problem with moisture at the wall that was sealed. How, we have no idea as Hank and his crew member filled the dug hole with water to proof the seal before refilling it by hand. He came back out and injected the joint in the foundation from inside and outside. Hank came back out at a later date and plated this area to be doubly sure. Hank did a wonderful job. He is very polite, extremely helpful in answering questions, and goes beyond the extra mile to make his customers happy and to ensure success. We would gladly use Hank again if needed, and highly recommend him to anyone looking for an honest, hardworking, and highly knowledgeable contractor. I did not include the cost of the service as I couldn't remember the exact amount. It was very reasonable though for the amount of work that they performed. The date is approximate as well for last contact.

It went great! The guys hand dug the dirt to the base of my foundation, fixed the crack, sealed it and put all the dirt (and flowers) back where came from. If I need basement work done again, I would have no hesitation calling them again. I'm very pleased!

Hank was prompt and professional. He started work right away, finished quickly, and cleaned everything up. He's truly an expert and a very nice guy.

It was a pleasure working with City Basement. They came, did the work within one day, consulted with us and gave us a warranty which can be passed down to the next owner. We would use them again and highly recommend them.

Hank and his crew spent a couple of days and cleaned up afterward. They were very professional, polite, and the results were very good. No more flooding in the basement during heavy rains.

Hank came out and inspected our leak. He was responsive, prompt and friendly. He even told us we could do the repair on our own and didn't charge us anything for coming out! When we need repairs in the future, he will be the first person I call.

We had a crack in the basement wall that allowed water to seep down the interior wall that caused quite a bit of damage to a finished family room. Hank from City Basement was very helpful and honest diagnosing our problem. He came out the day after we called, which was the day after we had all the rain in early January. He was very up front about the solution and didn't try to sell us something we didn't need. He noticed a second crack that wasn't a problem, yet. He attempted to come out for the repair 3 or 4 times, but the single digit temps just wouldn't allow it. We finally got a date where the temps would cooperate and a crew showed up as planned. They were at our home about 3 hours and made quick work of the problem. Time will tell if the issue is actually resolved, but I have the utmost confidence based on the knowledge that Hank brought to the table and his honesty. If there is a problem, City Basement offers a lifetime warranty on the repair. I would recommend City Basement to anyone with basement moisture problems.

Hank came to check our leaky basement the same day - only a few hours after I left a message, in fact. After examining a leak coming in from the foundation wall and the soil buffer underneath it in our Michigan basement, he gave us several options for remediating the issue, including sealing the foundation, building a catch and pump for the water that could come in, and re-grading the driveway. We found the concrete pad on our driveway is separated from the house by about 3 inches, where water is running down and in due to the snowmelt around the house and an improperly graded driveway allowing water to collect at the edge of the foundation. He said the circumstances of the cold temperatures and rain contributed to the leak, since we did not experience water in the basement during the April 2013 rains and flooding, and that it might be most effective and cost efficient if we repave the driveway in a manner that lays the new concrete against the foundation wall and grades it away from the house. Since we had already been considering re-paving the driveway due to damaged and missing patches of concrete, we decided that was the best way forward. Obviously that meant he would not get our business for the repair, so I appreciated his candor and honesty in assessing our situation and suggesting a course of action that fit the problem. I would have been happy to pay for the time he spent his consultation with us on a very busy day for him, but he refused and wished us luck on regrading the driveway. He was prompt, professional and more honest than many of the contractors we have worked with for issues in our home. I will absolutely call him in the future if the basement issue persists and I'd recommend anyone call him for a quote and consultation.

Hank came out within 2 days of my call and gave us a good bid. But hey arrived 2 weeks later, completed the project, and left everything in a neat and orderly manner. He warranties project and will come again with any problems. He was very easy to deal with and I would recommend.

City came out and gave advise on fixes and provided quotes. City recommended a DIY solution that saved me a lot of money and has fixed the problem. Highly recommend City for their knowledge and honest business practices.

After heavy rains experienced in Grand Rapids, Michigan in April 2013, I went to Angie's List to select a basement waterproofing company. I had a previous contact who had gone out of business. Hank Houseman came out right away that evening. Within 10 minutes he had discovered that our sump pump switch was not working as well as that water was coming in around the main water pipe that had been sealed incorrectly. He quoted me a price right away that evening via email ($830) and described how he would fix it. After giving it some thought, I also requested replacement of the sump pump which was about 13 years old. Hank set a date to come out, later notified me that he would be a day delayed. True to his word he came out, dug the hole, discovered a large opening around the water main, and repaired it. The total bill was $1030 with replacement of the sump pump. He also provided me with a transferable warranty which shows that he stands behind his work. I would highly recommend City Basement.

duplex After work was completed it rained quite a bit, and no noticeable water in basement.

Hank arrived early for an evening estimate. He was very thorough, explained exactly what was happening and even identified work done by previous waterproofers. He emailed the estimate with full sketch the next day. While we decided to wait to do the work, I would absolutely hire City Basement when we do go forward. His price was fair I felt he would be more than accountable for his work.

Hank was very professional. Timely, affordable and his work seemed to do the trick! Lots of rain...no water problems. I would highly recommend him to others.

Hank was very responsive in the beginning and throughout the process. His work showed great attention to detail and he and his team were always polite, neat and organized. Would definitely recommend Hank and City Basement!!