Bel-Aire Heating & Air Conditioning-Grand Rapids

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They weren't real good at explaining everything to us. They could have explained that they were, that the humidifier was not running and this is how you turn it on. We had them back in the fall, you know, but our house seems so dry. When he was down there the humidifier hadn't been running. It would have been nice if they would have mentioned that. They left the area clean when they were done. The workers, some of them were not as good as they should have been apparently. When we called they do come out. They do the tune ups and check the furnace and air conditioner.

Went very well.

They service tech are professional and knowledgeable. We primarily deal with Hank. They had one of the better prices on the replacement air conditioning unit. We continue to be very happy with them.

We have had had Paul from Bel-Aire do maintenance on our furnaces, humidifiers, and a/c's for many, many years, every fall and spring. He is excellent and very knowledgable and extremely helpful. My parents have him also. He goes out of his way to answer all questions and checks thoroughly on all of our concerns. He always spends as much time as needed checking everything out and never have we ever felt rushed or that our concerns and questions are not important. In June 2010, our old furnace and a/c died (the cost to repair them was not worth it, and Paul had been doing everything he could and more to keep them running for us for so long, but they finally died) so we bought a new Lenox furnace, a/c, and humidifier from Bel-Aire. Their installers were very good, explained everything, and they cleaned everything up when they were done. We were very impressed with the service and happy with the new system (and still are). Our only slight complaint is that we had a special filter unit installed when the new furnace was installed, and the filter costs $144 each time it is changed, which is every 1 to 1-1/2 years. It does the great job we wanted, but seems expensive when it comes time to change it. We knew of the added expense when we bought it tho. At the same time we bought our new furnace, a/c, and humidifier for our home, we also reluctantly got a new furnace and a/c for our cottage north of Grand Rapids because we had had nothing but problems with our furnace up there for many years. We had used a different company for repairs to that furnace, but they could never fix it right over several years time, and it had cost us a ton on service calls, even tho it was still relatively new. The installers of the new Lenox furnace and a/c up there were okay but not as good as the ones at our house. So it obviously depends on what install crew you get. We have had no problems with the furnace or a/c up there since Bel-Aire installed the new furnace and a/c. We have been very happy with Bel-Aire over the years. I believe they used to be Adex before, many years ago, and when they became Bel-Aire, our service contract just continued over to them and was honored by them also. When we had our old furnace at home, a few times it stopped heating, and a Bel-Aire serviceman was out right away and took care of the problem.

Our old air conditioner stopped working and the cost to replace just the unit AC unit wasn't cost effective so we replaced a new furance and AC unit that was energy efficent

We were completely satisfied and pleased with them. They also called before they come because we have two dogs and I always want to put them away before they arrive.

. I'm just going to start this by saying that you get what you pay for. We had gone back and forth between two different companies whose initial quotes were $1300 different. In retrospect, I would have chosen the competitor. It started with what seemed like a really great sales pitch. We walked through the house and talked about my expectations and the fact that I do not tolerate heat well at all. We discussed the age of the house, the planned improvements, and the options on units. We were quoted $2600. It was a great deal! Upon the 2nd walk-through the salesman noticed returns that appeared to not be connected. To simply reconnect those returns (that were later discovered to already be connected) was an additional $405! The layout man came in the next day and said that we really needed two returns on the 2nd floor, as well as two supplies on the 2nd floor. Tack another $780 on. The costs kept increasing The day the installation was scheduled, the installer showed up. I asked him to please walk me through the house to show me exactly what was planned. We started in the guest bedroom, and I asked him to show me where the new supplies and returns were going. He looked at me blankly, and I asked him if he knew what was going on. His response- and quot;Not really, but they sent me with pictures so I should be goodand quot;. While I was at work, my husband called to let me know the inspector came by to ask for the permit. The installers said that it has been pulled, but they didn't have it on them. I called the salesman who told me that they always pull the permit as soon as the contract is signed. At the end of the day they told my husband they'd be back the next morning to clean up and finish the registers. Saturday morning comes and the install crew had not returned. My bedroom was a plaster-covered wreck from where they cut the new return. My guest bedroom had debris all over, and the closet was filthy. The basement was filled with sawdust, glue globs, and scraps from the unit installation. My first floor was a comfortable 72 degrees. My bedroom was 81! I figured there was an issue. I called the office, and they said nobody was scheduled to come back that day, or at all! Thus began a week of phone calls of complaints. I was repeatedly told that it and quot;wasn't (their) problemand quot; that my room was and quot;as good as it would getand quot; and they even suggested buying a window AC unit to make my bedroom more comfortable. I DID NOT SPEND $3100 ON CENTRAL AIR TO STILL NEED A WINDOW UNIT. Despite the fact that I had purchased their and quot;service contractand quot; and I was now a and quot;preferred customerand quot; it took several for the install crew to come back out to and quot;troubleshootand quot; the issue. They never did end up cleaning their mess up. On 8/3, the installer and salesman came back to and quot;troubleshootand quot; and look at adding another supply (at my cost). I called the permit office before they arrived and they told me there was no record of my permit. When Bel-aire arrived, I told them the permit office did not have a permit record, and they said to me once again that the permit was pulled the day I signed the contract. They gave me the confirmation number, and I called the development office once more. The woman found the permit, but told me it had been electronically applied for that morning, 16 days after the contract was signed, and 7 days after the job was and quot;completeand quot;. When I pulled the permit up myself, I noticed that they had pulled a permit for a and quot;replacementand quot; AC unit and no ductwork was included. After another call to the permit office to clear up issues, the inspector recommended I specifically ask bel-aire about the heat gain calculation, and the possibility of adding larger ducting off of the furnace. The salesman once again denied any wrongdoing, and told me that they didn't need to do a heat gain calculation, and that I didn't know what I was talking about. After more argument, we finally were able to plan a route for another supply, and we were told to expect a call from their scheduler that afternoon. Before that call came in, I received a call from the salesman telling me that I had unreasonable expectations, and that they were done with the job, pending any issues with the inspection. I told him that the job was not completed to my satisfaction, and he said that they had done what they were supposed to, and it wasn't their problem, and again suggested getting a window unit. I once again brought up the lies they had told me about the work, the permit, and the clean-up, he told me stop calling him a liar and hung up on me. That night, I noticed an unauthorized charge on my credit card for $1600 from Bel-aire. This was the amount due upon completion. As the house has not passed inspection and the work was not completed to satisfaction, the had not completed the job. They did not call and ask for payment method, nor did they inform me that they would be charging my card that evening. I called Bel-aire on 8/3 to lodge a complaint. After speaking with what I assumed to be a supervisor, I have yet to hear back regarding the work that was not done nor have I received notice of an inspection date.

They had spent half the day here replacing the furnace. They were great. They were down to earth, honest, genuine, and sincere. The man who had installed my old furnace had been the same one who was replacing the new one and he had remembered my home! One time the starter had gone out and I thought I had smelt gas. When I called I informed them of this and they came out to my home in 45 minutes from my call. I had them come out in the spring after purchasing my new furnace and I asked about a service and they said I didn't need it and didn't want me to pay for what I didn't need. They appreciated that I was a long term customer and really helped me out.

I had Bel-Aire Heating and Cooling out on 6-18-09 to determine why heat was backing up and coming from my water heater and furnace. Their serviceman went up on the roof and looked into chimney for awhile, said he didn't see anything but somewhere between the furnace and chimney the chimney liner is plugged and will need to be completely replaced. (Even tho still under warranty). They sent a salesman out the next morning, a gentleman whom I just happened to know, and he quoted me close to $3000 to replace the liner, of which I said absolutely not. I called a chimney sweep and he came out that same day and went up on the roof and quickly pulled 2 HUGE birds nests out of the top of my chimney. He couldn't believe the Bel-Aire guy told me he didn't see anything. He literally reached into my chimney top and pulled them out with his hands. That was the problem. Bel-Aire was going to replace the entire liner and charge me thousands for nothing. I complained to the manager of Bel-Aire, he got very defensive and rude and now my address is "red-flagged" so they won't come back again, like I would want them to. Oh, and if your furnace and air are still under warranty from Adex, and they bought out Adex, they WILL NOT honor your warranty. I had them out once more the following spring, only because I had spent $170.00 on a 1yr service contract. They came out on 4-22-2010 and checked everything, charged me $59.00 for adding puron to my air conditioner, of which I called and complained and they did agree to adjust, but since then my address has been flagged. This after THEY tried to rip me off. I really wish I would have complained to the State of Michigan.

We use them regularly for routine maintenance of our heating and air conditioning units as we are on their service plan. We have used them for years and I think they are excellent. I will continue to use them for this service.

In June of 2009, my water heater, which was only a few years old, stopped working. I called Michcon and they came out and said heat was coming out of my water heater and furnace, and that something was plugged up between the chimney and basement to cause this, but nothing wrong with my water heater itself. Then I called Bel-Aire, who had bought out Adex, who installed my furnace and central air. They came out, the guy went up on the roof, looked in the chimney and said he saw nothing, but agreed with Michcon that somewhere the liner was plugged causing the heat to back up. The next day Bel-Aire sent a salesman out, who coincidently I knew the man, and he quoted me $3000.00 to replace all the liner, which was only 5yrs old. I said NO and called a chimney sweep. He came out and upon looking down the chimney saw 2 huge birds nest within his reach. All he did was reach in and pull them out and problem solved. He was shocked that the Bel-Aire technician said he saw nothing in the chimney. Bel-Aire was going to replace the liner and rip me off for $3 grand when all it was was birds nests!! When I called the manager to complain, he became very hostile and had my address "red-flagged" so they won't come here again. Like I would hire them again?! They also will not honor the warranties that are still in effect from Adex Heating and Cooling when they bought out that company. I think companies like this should be investigated and shut down.

THEY WERE VERY KNOWLEDGEABLE ABOUT EVERYTHING. THEY CAME OVER AND FOUND OUT WHAT THE PROBLEM WAS. THEY GAVE ME A PRICE THAT DID NOT CHANGE. WHEN WE GOT EVERYTHING FIXED.

THEY DID THE WORK IN HALF OF THE TIME THAT IT WOULD HAVE TAKEN OTHER COMPANIES TO DO THE SAME JOB. THE PRICE WAS CHEAP, AND I DID NOT HAVE TO WORRY ABOUT THE JOB GETTING DONE PROPERLY.

THEY DID AN EXCEPTIONAL JOB ON OUR HOME. THEY WERE HERE ON TIME EVERYDAY. THEY WERE VERY CONSIDERATE OF OUR FURNITURE. THE PRICE THAT TOLD US WE WOULD PAY WAS THE PRICE THAT WE PAID.