Avalon Roofing and Exteriors has 30 + years of experience in the Home Improvement Industry serving West Michigan homeowners.
We are excited to offer a wide array of products and services for your home improvement needs. We offer extensive financing options to help you make your home improvement project a reality.
We employ a team of experienced experts, both subcontractors and employees, to ensure your home improvement project is completed to the highest standards. We actively engage with our Industry Partners (Manufacturers and Suppliers) to bring you the most update products and installation techniques.
We stand behind the home improvement services we provide. We are fully licensed and insured and employee a full time Quality Control staff who are on-site often throughout any project. We extend a 5 year base workmanship warranty on all services and offer many extended warranties on specific products.
These guys are quick! My new roof looks 100 percent better.
Description of Work: garage roof was replaced due to my homeowner's insurance threatening to cancel my policy
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,880
Response from Avalon Building Concepts
We are thrilled to hear that you are pleased with our efficient crews and the overall look of your roof. It was wonderful doing business with you. If we can be of any further assistance please give us a call.
roger P.
08/2018
5.0
roofing
+ -1 more
It was expensive but they did an outstanding job. Fantastic.
Description of Work: I had a complex roof and they replaced 50 year old shingles.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Avalon Building Concepts
It was a privilege to do business with you. Hearing that you are satisfied with our customer service and the quality roof is what we, as a team, strive to achieve with each and every customer. If there is ever anything else we can do for you in the future, please do not hesitate to contact us at 616-261.9927.
Jane Y.
08/2018
5.0
roofing
+ -1 more
I contacted a couple of well-recommended roofing firms. Avalon's price was the best and they were using quality materials. They completed the work promptly. The new roof looks great. Cleanup was done well.
Description of Work: new roof, including tear off
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,450
Response from Avalon Building Concepts
Thank you [Member Name Removed]! We enjoy insight from our customers, and appreciate that you would share your experience with us on details of projects completed. Avalon Building Concepts is pleased to hear you are satisfied with the speed of our service, efficiency, and clean up on your new roof. It was a pleasure to work with you. If we can ever be of future home improvement assistance please call us at 616.261.9927.
Gary N.
08/2018
4.0
insulation, replacement windows, doors
+ 1 more
Happy with the quality. They were cheaper than Anderson for windows, but higher than other companies for doors. We had some hiccups along the way, but I felt there were a lot of people there to get it done. I feel like that might have been half the reason why there were troubles in the first place. They had two project managers come out to give me the quote, a different guy to measure where the windows would be installed, the insulation crew, and then Brent and Shawn to install my windows and doors. It would have been nice to have just one person to deal with. If you have windows installed, Brent is very good at what he does. He is very careful and meticulous. Both guys made sure to get it right.
Description of Work: Windows, doors, and insulation
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,400
Response from Avalon Building Concepts
We are so pleased to read your honest feedback. Avalon Building Concepts believes providing maximum value and peace of mind to our customers through honest and effective communication, integrity and the highest attention to safety and quality is key to making amazing customers, like yourself, satisfied. While we do have a large staff we understand having one point of contact is nice for some customers. We will use your feedback to evaluate our business. Thank you for your business. It was a pleasure and we look forward to working with you again if the need every arises.
Eileen G.
08/2018
4.0
roofing
+ -1 more
We are so thankful for everyone we came across with at this company. Our new roof looks great. They don’t mess around. They did all the work we agreed too and extra they didn’t have to do. We had an old tree limb that hung to low over our driveway that we hadn’t gotten around to cutting, and with our permission the crew cut it down cleaned it up and hauled it away. This was partly because of the fear that the delivery trucks top might hit it. Rather than have that happen they took precautions so it wouldn’t. When they were cleaning up our yard they even loaded up old carpet from an inside remodel. Its the little things they did that really show how much this company does. I am very pleased and know that my home will be taken care of if I have them doing the work.
Description of Work: Roof on our mobile home
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,525
Response from Avalon Building Concepts
We are pleased you put your trust in us to complete your roofing project too! It was a pleasure to work with you [Member Name Removed]. Avalon Building Concepts strives to treat your home like we would our own with quality products and expert workmanship leaving you with a beautiful and functional roof to admire. We look forward to helping you on any future home improvement projects you may have. Thank you.
Lester A.
08/2018
5.0
gutter repair, insulation, roofing
+ 1 more
They know their stuff. Very considerate of the interior, belongings, and exterior of my home while they replaced my roof, gutters, and blew in attic insulation. They have a good team. I was amazed at how efficient they are. Very pleased with the job. I like the color of the shingles. Looks very nice.
Description of Work: Roof gutters attic insulation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,500
Response from Avalon Building Concepts
Your kind words mean so much to us. Thank you. We truly value your business, appreciate the time you took to share your experience, and are glad you are happy with the work we have completed for you on your home. We hope to help you with any future home improvement projects in the future.
Thomas M.
08/2018
3.0
roofing
+ -1 more
we gave them a $500 dollar deposit, they said it would take a couple of weeks before they started work.. as of today, we are waiting for the work to begin as far as will we hire them again, .. well we will have to see how the roof looks when work is completed and of corse make sure the rain stays outside
Description of Work: they seemed like great guys and really wanted our business
Rating Category
Rating out of 5
value
3.0
$5,800
Response from Avalon Building Concepts
We certainly understand your excitement to have your roof completed. While we apologize that the township and country permits are are taking awhile to receive, we do need them in order to start the project. As soon as we receive them we can schedule your roof installation. We welcome you to update this review once the work is completed. If you require any assistance in the meantime, please call us at 616.261.9927.
Theresa P.
08/2018
5.0
roofing
+ -1 more
After being referred by a friend who's whole neighborhood used these guys I knew I was in good hands. Mike who came out to our home was personable and cute as a button. He was reasonable with price and because of our serious leaking problems put us up on the list. I didn't get to see the crew arrive, but came home from work and they were still working till nine at night. One of the guys got strung by a few hornets due to a nest we didn't know we had on our garage. I felt so bad for him. They ended up coming back the next day to finish clean up and did a walk around of the project with my husband. Some shingles during tear off ended up throwing off the tracking system on our garage door, but we called them and they came and corrected it right away. The entire project was no inconvenience and quick. Give these guys a call.
Description of Work: Roof on home and garage
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,990
Response from Avalon Building Concepts
We pride ourselves with treating our customers with the highest quality service when it comes to their homes, and referrals to friends, family, and neighbors are the highest form of compliments to us! We are so pleased you put your trust in us to complete your roofing project. It has been a pleasure working with you [Member Name Removed]. We look forward to working on any future home improvement projects you may have.
Paula N.
08/2018
5.0
gutter repair, roofing
+ 0 more
They do an absolute amazing job! Ryan was an awesome guy who presented everything we needed to know fast and accurately. I explained that I had been trying to find someone that would offer decent finance options and he told me to rest assured they had me covered. Which they did. Part of my job was even covered by my homeowners insurance due to hail damage. The group who came out to install were quiet, clean, and quick. They didn’t smoke or curse, and most importantly didn’t kill any of my plants. They even took care of my chimney. I am so impressed with the 50 year warranty and color match. Everything looks beautiful.
Description of Work: Roof and gutters
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,250
Response from Avalon Building Concepts
We are thrilled that we could educate you on quality options for your roof and provide you financing options that fit your lifestyle. It is also wonderful to hear that you are happy with our customer service and craftsmanship. Thank you for your valued business. We look forward to working with you in the future if the need arises.
Ausma D.
08/2018
5.0
roofing
+ -1 more
They are great! The people who did the roof were quick and clean. We had a small communication issue as to when the materials were going to be delivered, but luckily we where home. The delivery driver was smart enough to park on the street so as to not add stress to our newly paved driveway. Other than that the project was absolutely amazing. I refer them to my family and friends and enjoyed working with them.
Description of Work: Roof on our home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$7,300
Response from Avalon Building Concepts
You are great [Member Name Removed]! We enjoyed working with you, valued your feedback, and welcome any referrals you may send us. Knowing that you are pleased with your roof keeps us smiling. If we can ever be of assistance please do not hesitate to call.
Greg S.
07/2018
5.0
roofing
+ -1 more
Contracted Avalon to do repair work on my house before it was to be painted. Doug Draper came out and did a very thorough and honest inspection. He was wonderful and listened to my concerns. I would and will (if needed) call again, if I need anything else. He picked the right crew that fit the job needed. Very important. Thanks Doug and Avalon, for a job well done!
Description of Work: Soffit and fascia work to my home before it was painted
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,802
Response from Avalon Building Concepts
Avalon Building Concepts is honored you put your trust in us with your home improvement project. Thank you. You are right! Doug is a great professional to work with! We are pleased to know his expert knowledge could provide you peace of mind and aid in your selection. Your kind words will be passed on to him. If you require any assistance in the meantime, please call us at 616.261.9927.
Gabe B.
07/2018
5.0
replacement windows, doors
+ 0 more
I knew I wanted Polaris Windows due to researching different types of windows. Avalon was the only company that offered them. I called Polar Seal as well to compare prices just so I knew I was doing due diligence. They offered a good comparison, but it wasn’t exactly what I wanted. When Randy came over to give us an estimate he offered us a reasonable price on the black exterior white interior windows we wanted as well as a glass sliding door. Only bad part of the experience was we were not informed that black spacers were going to take an extra month for delivery from Polaris. We were so excited to have the new windows and door in that the set back to the timeline was disappointing. Otherwise, we were very impressed with Avalon. The schedulers were great, installers were awesome, and the price was fair for exactly what we wanted.
Description of Work: New Polaris Windows and Sliding
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$13,900
Response from Avalon Building Concepts
We strive to educate homeowners on the best quality products, processes, and our professional window services. At times we run across homeowners who have done their research and like you, know what they want, at which point we get to have a quality conversation about their homes. We greatly value your feedback as we strive to implement a lasting relationship with our customers, based on practical solutions, unparalleled craftsmanship, professionalism, safety, and timely service. It was a pleasure to do business with you and we are excited to work with you again in the future on your next home improvement project.
Mary P.
07/2018
5.0
gutter repair, roofing
+ 0 more
I received a list from my homeowners insurance that had to be corrected on my home in order to keep my insurance. I mean I wanted my roof done as it was old and at the point, but I knew if I really wanted too I could it myself. I reroofed my own barn and garage, but the convience of having someone else do it made my decision easier. I set an appointment with them as someone came to my door and asked. The guy who gave me the quote was super nice and had a good sense of humor. Turns out my daughter knows him. The crew arrived a few days later to install my new roof. I work two jobs so I got to see them before I left for work and they got right to it. I came home from work and it was done. I found a few nails from where they removed the dumpster, but they didn’t wreck any of my flowers. I never received an invoice telling me what was done or how much materials they ended up using which would have been nice to have, but it looks great.
Description of Work: Roof and gutters
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$9,975
Response from Avalon Building Concepts
Thank you! We truly value insight from our customers, especially those that have previous roofing experience, on details of projects completed and greatly appreciate you sharing your experience with us. Avalon Building Concepts is pleased to hear you are satisfied with the speed of our service, efficiency, and clean up on your new roof. It was a pleasure to work with you. If we can ever be of future home improvement assistance please call us at 616.261.9927.
Cheryl B.
07/2018
5.0
roofing
+ -1 more
THERE ARE NO WORDS!!!! I couldn't be happier. These wonderful folks cared about every detail. They are honest hard working men. They sent David Strotheide out to my home who was truly a good man. He reminded me of my son as he was so compassionate to the state of my current roof's condition. He treated me exactly how he would want to be treated. Avalon took all the issues I had into account and resolved them! I am still blown away with how hard they worked. I got the most talented roofers to put on the worlds greatest roof! They are amazing at their craft! Thank you!
Description of Work: Roofing redone after 6 years
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Response from Avalon Building Concepts
Thank you for choosing us for your roofing needs. It was a privilege to do business with you. Hearing that you are satisfied with our customer service and the quality roof is what we, as a team, strive to achieve with each and every customer. If there is ever anything else we can do for you in the future, please do not hesitate to contact us at 616-261.9927.
Roger P.
07/2018
5.0
roofing
+ -1 more
I wanted a roofer that was very qualified, who had experience, and expertise when it came to craftsmanship with mansard roofs to replacement my own. While their price was high, I knew from the moment that the salesman walked in that he was honest. Avalon fit my criteria. He and I agreed to the work and he gave my wife and I an estimate start date. That date was pushed back a bit due to extremely hot weather which was a slight disappointment. However, on the day the crew arrived they were all very professional. The leader Severino made sure the crew was respectful to our home, landscaping, and each other. He asked us if they could work on Sunday, rather than assuming, to come to completion on the project quicker. They worked hard to complete my roof. His crew put in 12 hour days, yet still found moments to have a good time working together. That says something about the morale of Avalon. It was a big job, and while I found a few nails when it was all said and done, they didn’t make promises they couldn’t keep. My new roof looks amazing and I am very pleased with my selection.
Description of Work: Replacement mansard roof
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$43,460
Response from Avalon Building Concepts
Thank you for putting your trust in us with your home and mansard roofing replacement project. We appreciate the kind words and honest feedback. We are thrilled to hear that your were pleased with our honest communication, attention to detail, and exceptional craftsmanship. It was a pleasure to work with you and look forward to helping you with your next home improvement project when that time comes. Thank you.
Cheryl B.
07/2018
5.0
roofing
+ -1 more
THERE ARE NO WORDS!!!! I couldn't be happier. These wonderful folks cared about every detail. They are honest hard working men. They sent David Strotheide out to my home who was truly a good man. He reminded me of my son as he was so compassionate to the state of my current roof's condition. He treated me exactly how he would want to be treated. Avalon took all the issues I had into account and resolved them! I am still blown away with how hard they worked. I got the most talented roofers to put on the worlds greatest roof! They are amazing at their craft! Thank you!
Description of Work: new roof put on my home after the first contractor completely messed up my roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,725
Response from Avalon Building Concepts
Thank you for choosing us for your roofing needs. It was a privilege to do business with you. Hearing that you are satisfied with our customer service and the quality roof is what we, as a team, strive to achieve with each and every customer. If there is ever anything else we can do for you in the future, please do not hesitate to contact us at 616-261.9927.
Shelly A.
07/2018
4.0
roofing
+ -1 more
I knew what I wanted. Avalon was able to get me financed with no interest for a year. The guys who came to my home to give us an estimate knew they were not the first ones through the door, so they tailored their presentation to my husband and I. We signed with them and had a few communication issues after the install. The dumpster was not communicated to us that it was gonna be delivered, nor that it would take a full 24 hours to get picked up after the roof was completed. I mean we used that to our advantage to throw away a lot of junk around the house, but still it took up a lot of space. The crew themselves worked hard and kept working until they were done. The kept my landscaping around the house neat and didn’t damage any bushes, but they did move some personal items that were close to the home while tearing off the old roof and didn’t put them back after they were done. Overall, we are happy with the work and the roof looks beautiful.
Description of Work: Complete new roof
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Response from Avalon Building Concepts
Your kind words and honest feedback mean so much to us. Thank you. We truly value your business, appreciate the time you took to share your experience, and are glad you are happy with the work we have completed for you on your home. We hope to help you with any future home improvement projects in the future.
Cindy L.
07/2018
2.0
flooring contractor
+ -1 more
Was told they were 4 to 6 weeks out, I had to call them at around 7 weeks to find out what was going on and were they coming out. I was told they would send out the flooring guy. When he showed up, he had no idea about the contracted "rebuild" of our floor and he was not able to do that. Then they sent out another guy who looked at the work and said it would take a couple days to complete. I explained to him that we were promised it would be a one day job, and if longer, that the toilet would at least be functional at the time of the crew leaving. He said that was not possible. I said that we could not do it then and he said he would try to make it happen on the following Tuesday or Wednesday. Well, I heard nothing and called the company again. We were told that they would now be out Friday BUT we would not have a toilet until Monday. I again said no. They finally said they would do it on the Following Monday. I called them back and said that if they did not show up on that Monday and complete the work that I would insist on my deposit being returned. They did show up and complete the majority of the work that Monday. The crew that did the work was very nice. I do not feel I should have to contact a company that many times to get a job completed. I will not use Avalon a second time.
Description of Work: Bathroom floor repaired and new tile installed
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Response from Avalon Building Concepts
We are pleased to hear that your flooring project is complete and that the crew was friendly. What drives us here at Avalon Building Concepts everyday is the opportunity to work with homeowners and transform their homes. This is one of the things that excites us most and it is because we care about our customers and their homes so much. It is very disappointing to us that this was not conveyed in your situation. We want to apologize for the inconvenience you have faced with the delay in your project. We greatly appreciate you putting your trust in Avalon Building Concepts and would love to work with you again provided the opportunity.
Stephen B.
07/2018
5.0
egress windows, replacement windows
+ 0 more
Top notch professionals. I had them install new windows in my basement and upon them taking out the old ones found my whole bottom sill was rotted away under the flashing. Surprisingly, the installer had everything he needed in his truck and could take care of it without having to drive everywhere to get parts. I am very pleased with the quality of their work. They did great trim work around the windows and made sure to put foam behind the trim. They make it easy to recommend to my friends and family.
Description of Work: New basement windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,450
Response from Avalon Building Concepts
We greatly value your business and your kind words about your experience with Avalon. Thank you. It brings us joy that you are happy with your new slider windows and that we could get you higher quality windows at a fair price. If we can ever be of any future assistance please call us at 616.261.9927.
Lee M.
07/2018
5.0
decks, roofing, deck cleaning
+ 1 more
They went the extra mile for me. They put forth the effort to find someone that would finance me when others wouldn’t. They made my vision possible. I had the ugliest house on the block, and while the project took longer to start than the guy who came out to give me the quote stated, they made it clear as to why it took longer. Once they did start the projects it was bam bam bam and knocked out. There were little kinks in the road, but that doesn’t really matter to me as I know when you are doing a construction project **** happens. They did a beautiful job. They made suggestions for the design, but truly listened to me to make it mine. I got exactly what I wanted and throughly enjoy my front porch entertaining area.
Description of Work: Built a front porch with a roof extension that I can entertain on
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$20,628
Response from Avalon Building Concepts
Knowing that you are satisfied with our workmanship, professional staff, and your new porch brings us such joy. Thank you for sharing your feedback with us. It will be shared with our team, as we continuously strive to improve our business. Our goal is to treat your home like our own, and we are usually known for our attention to detail throughout the project. We deeply value your business and trust in us to complete your home improvement project. Please feel free to contact us at 616.261.9927 if we can ever be of any assistance.
William F.
07/2018
5.0
gutter repair, roofing
+ 0 more
They did a great job! Did it exactly the way I would have done my roof if I still did. I was willing to pay more to have it done quickly and done right. Randy and I had a great conversation when he came out to give my wife and I the estimate. We liked him a lot. He didn’t give us the round around or treat us like idiots. I knew I choose the right company by how the crew set up and staged my home for tear off. They got a good slope with their plywood and tarps to keep all the crap away from my home and landscaping. Juan who ran the crew was professional, friendly, and knowledgeable. He knew how to operate his team for efficiency. I did find one nail when it was all said and done, but that is one nail out of thousands which is extremely impressive. Great job guys.
Description of Work: Roof & Gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,500
Response from Avalon Building Concepts
Here at Avalon Building Concepts, we use our expert knowledge to provide the most practical solutions to add to your home'[Member Information Removed] unique character and beauty. Thank you for sharing your kind words on your experience with us. We truly value your trust in us and your business, but knowing that you are very happy with the outcome in your decision to have us complete your roofing installation is the most rewarding element we strive to achieve. It would be a pleasure to work with you on your next home improvement project.
Larae G.
06/2018
5.0
decks
+ -1 more
I was looking for someone that could build a deck with a ramp on my condo. Avalon was the first company that was very inviting. Other companies where elusive about giving information on how they would exactly go about making the design stretch happen. I really like that they stand behind their products. They didn’t charge me until the job was done and they knew I liked it. They really listened to me and worked with me, not just for me. Thank you Avalon!!!
Description of Work: Deck and ramp attached to my condo
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Response from Avalon Building Concepts
We are overjoyed to know you are delighted with our services. Avalon Building Concepts strives to implement a lasting relationship with our customers by exceeding their expectations. We strive to accomplish that goal through honest communication, attention to details, and exceptional professionalism. It was a pleasure to work with you and look forward to helping you with your next home improvement project when that time comes. Thank you [Member Name Removed].
Kathy C.
06/2018
5.0
roofing
+ -1 more
David was polite and courteous to work with. He built a friendship with us as he provided us the estimate and Avalon completed our roof. The roof was put on super fast. Very happy with them and look forward to having our gutters done by them.
Description of Work: Removed four layers of shingles off our old roof and replaced with new ones
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from Avalon Building Concepts
Thank you [Member Name Removed]! It was a pleasure to work with you. We are pleased to hear you are as thrilled as we are with the outcome of your new roof. We strive to exceed our customers expectations when possible and are pleased to read that David could provide you with peace of mind. When you are ready to complete your gutter project, please call us at 616.261.9927 as we would love to work with you again.
Judy M.
06/2018
5.0
drywall, insulation, replacement windows
+ 1 more
They went above and beyond to make everything right. Our original windows had cracks in them and were noisy. We had multiple companies come out to give us an estimate, and while they were not the cheapest they presented a triple pane window at a decent price. Jesus explained more details about the windows over the other companies, and how Avalon would install everything. Whole process took two days for installation. The two guys who did all the work were neat and orderly. While the drywall made a mess, they covered all the furniture to try and keep the dust down. Very respectful. The new windows are much quieter, but are harder to clean the tracks than our previous windows.
Description of Work: Removed one window and created two, fixed drywall and insulation, and replaced slider window
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,550
Response from Avalon Building Concepts
Your kind words mean so much to us. Thank you. We truly value your business, appreciate the time you took to share your experience, and are glad you are happy with the work we have completed for you on your home. We hope to help you with any future home improvement projects in the future.
Missy P.
06/2018
2.0
insulation, roofing
+ 0 more
The work for both the insulation and the roof vent were rescheduled several times. For both jobs, the contracted resource did not realize what they were getting into and either had to come back some other day or had to go back for more supplies to finish the job. Sales does not talk to the people doing the work and does not do a good job of detailing the job on the quote so contract resources know what to expect. The "quoting" process is a joke. You can't get an invoice from them to verify that the cost matches the work (supplies/materials or labor). The invoice shows the quoted cost and doesn't even list out the 2 jobs and the cost of each. Don't bother asking for a detailed invoice because they won't supply it. We had a different contractor complete the work needed inside the house. Some of the materials from our inside contractor were used to complete the roof vent. But we can't get an itemized invoice to compare to what material we had already paid for. The roofer went to Home Depot for over an hour but we have no idea if we are being charged for materials he actually used for our job or if we are being charged for that time either. Avalon told me they purchase materials/supplies in bulk so they can't itemize. So why did the roofer need to go to Home Depot? Shouldn't he have the materials he needed prior to showing up for the job? We will need of a new roof and potentially new siding in the next couple years. We will not be using Avalon ever again.
Description of Work: Insulation and Roof Vent install
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
Response from Avalon Building Concepts
Dear [Member Name Removed] - We appreciate you putting your trust in Avalon Building Concepts to complete your insulation and roof vents on your home. We regularly purchase items in bulk to increase savings on material/supply costs, that we then pass on to our valued customers. Materials are often dropped off to our customers home prior to our installation team arriving, and as such we apologize that another contractor's materials were used by our team. As we have attempted to make the material mix up right, we appreciate your acceptance of a discount to your bill for the error. While we strive to have all materials, supplies, and equipment readily available for our installers to complete a project, there are times they need additional supplies to get the job done correctly. We are so glad that we could come to a mutual understanding with you regarding this and would be honored to help with your roof and siding when it is needed.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters,
Windows,
Siding,
Insulation,
Doors,
Chimney Repair,
Decks and Porches,
General Remodeling,
Kitchen and Bath Remodeling,
Skylights,
Egress Windows
FAQ
Avalon Building Concepts is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Avalon Building Concepts accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Avalon Building Concepts offers free project estimates.
Yes, Avalon Building Concepts offers eco-friendly accreditations.
No, Avalon Building Concepts does not offer a senior discount.
Yes, Avalon Building Concepts offers emergency services.
Yes, Avalon Building Concepts offers warranties.
Avalon Building Concepts offers the following services: Roofing, Roofing- Repairs, Asphalt, Metal (Corrugated, Standing Seam, Stone Coated Shingles), Flat Roofing(TPO,EPDM, & Rolled). Skylights. Storm Repairs. Attic & Sidewall Insulation. Gutters. Windows. Doors. Siding. Remodels. Masonry.