Hedlund Plumbing

I am not impressed. Charge me for a 15mins visit. I don't recommend the company

Donnie was great! He quickly diagnosed the issue, which was quite an esoteric problem, and fixed it. We were not charged for the visit, although we would've been very happy to pay for his time.

I believe he went above & beyond his plumbing call. He charged me nothing & took the time to look at my roof

The young man was very professional informed me of the work being completed.

Reset the unit and left an estimate for replacing the elements. We will definitely call them to get the elements done once we move home in a few weeks.

Great, the job was done same day I called. The only down side was Hedlund would not allow Angie’s Coupon to be used for the Service :(

Went really great..very nice young man and i love the professionalness of the work done.

Great! Came out the same day, hot water back in in three hours. They did troubleshooting around the house for water issues as well.

One of our two 40 gallon gas water heaters went out. We requested a senior service technician to assess options for replacement: two smaller water heaters, one larger water heater, or hot water on demand. The technician was knowledgeable and gave us all the options, and we selected the single heater. They told us all the steps, let us know when the water and electricity were being turned off, and kept the house clean on a messy day. They discovered that our sump pump was malfunctioning and replaced that, too. We purchased our own kitchen faucet, and they installed it. Not an inexpensive set of repairs, but the team was very responsive and professional.

Matt was absolutely fantastic! He was punctual, very courteous and a perfectionist. (Which, btw, is exactly how you want a service person to be). He was thorough and finished the job during his scheduled time. I will definitely be using Hedlund Plumbing for all my plumbing needs. Thank you, Matt!

Everything went well. Not ready to do water heater, yet. Estimate seemed high, but only marginally.

I cleared the clog myself by breaking through wall from backside, a completely different approach but one that I could do myself.

The Plumber attempted to unclog the toilet by snaking but couldn't clear the clog. He then went back to his truck to get a larger snake, but still couldn't clear the clog. He then removed the toilet and attempted again to snake the line, but he couldn't maneuver the snake line through the pipes. I thought this to be rather odd because I have had other plumbers snake the same toilet with no difficulty. He finally gave up this approach after 45 minutes or better of failure. He decided to go down to the basement and work on the sewer drain cleanout. After beating on the nut on the sewer drain cleanout cover for a number of minutes to loosen it, he was successful. Boy was he successful!! Sewerage shot out of that 3" or 4" pipe like a water cannon and spewed it 5 feet in a 180-degree radius. He was covered with it a ****** off. I thought "what an idiot!", of course, that will be under pressure. He finished snaking the line, came upstairs, replaced the stool and presented me a bill for $565. Let me back up a minute. I received 3 quotes for this job. Hedlund quoted me $120- $275. The plumber tried to bill me $135 for removing and replacing the toilet, $265 for snaking, $150 for running a camera and $15 for a new cap to the sewer drain cleanout. I knew he was ****** off and trying to take it out on my pocketbook. After speaking with the home office, I agreed to $350. After he left, the basement was still spattered with sewerage, my bathroom was trashed and I had to wash the floor and walls where he was leaning, and my front area rug had to be cleaned because he had sewerage all over his "protective" booties and the wheels of the snake.

The technician arrived quickly and did a great job at a good price. The clog had caused the kitchen and bathroom to back drain into the bathtub, making a gross mess. The technician snaked the plug and even cleaned out the tub after . I would definitely call them again if needed

Hedlund had my sink fixed within 2 hours of my initial call. They were prompt, professional and efficient! Also felt like the price was very fair. I'm adding them to my list of 'go-to' contractors!

I called and said I needed a new water heater. I asked if someone could come out and give me an estimate for a 40 gallon one installed. Michelle that answered the phone said she could give me a price over the phone. I said ok and that was a mistake on my part. She quoted me a price for that included the water heater installed and the necessary township permit. Also she gave me the price of new venting for the heater, if it was needed. I agreed to the price and she said they could be out in two days. The installation went well, the guys were courteous and professional, but when Brian gave me the bill, all was not ok. The bill was for twice what I was quoted on the phone two days earlier. My mistake was not getting the price in writing before the work was done. To me this all was a bait and switch. My advice is if you hire this company, GET the price for what is to be done IN writing before any work is performed.

Roger was great - friendly, knowledgeable and did a great job. He came on the same day we called for service. The price was reasonable. Hedlund consistently provides excellent service. I would highly recommend them.

Plumber (Roger) was punctual, courteous, answered all my questions, and finished job very quickly. The cost was lower than I expected, and I was able to use the $35.00 coupon I downloaded from this site. I would definitely hire this company again.

Fine. Came right out fixed toilet and snaked out the drain.

Called around 11 AM and was scheduled for next morning. But got rescheduled for 1:30 same day I called, after a cancellation. So that was good because we couldn't use our sink. Plumber not only did a great job replacing what needed replacing, but explained what was being done and how to prevent drain problems in future. Very personable. Also saved $35 off total bill with Angie's List coupon. Overall, good experience.

We had a new kitchen sink drain line installed to accommodate a deep under mount sink, as well as a 75-gallon power-vent water heater and new drain lines under a laundry sink. The Great: Tom Hedlund, whom I spoke to a few times in advance to our service, was very responsive and helpful. I also can't speak highly enough about the plumbers who came out and completed the service. Adam and Donnie were everything one would hope for from service providers: Timely, courteous, friendly, worked efficiently, did quality, neat work and tested it upon completion, provided useful information, and cleaned up when they were done. My husband and I are pretty particular, and we feel confident that they did a great job! The Could-Be-Better: Our first interaction with Hedlund was a different pair of their plumbers who came out to provide an estimate on work. We did this because we didn't want any surprises in terms of expense, or the extent of work. The plumbers who came out for the estimate were friendly, but apparently not good at details. Most of the information they provided was wrong, including the fact that 1) our drain lines didn't need re-routing (despite my questioning them on that); and 2) that our water heater is natural gas (in fact, it is LP, but they never asked and never noted it). The only reason we didn't have a couple of nasty surprises on the service day is because I questioned these two items beforehand, so was able to resolve the details over the phone, and they were able to change the water heater order before it was too late. In summary, the work we received from Hedlund was excellent, but the guys who provided an estimate need to work on their attention to detail.

It went great. The person from Hedlund’s was capable in installing our sump pump. He explained our option of a longer lasting sump pump, which was worth choosing. He also gave us helpful advice about he iron he observed in our water. Very helpful!

The new water heated was the same size and type (natural vent). Also, the original water heater had been installed to code, so the replacement was very straight-forward. I called, and they were here in less than 1 hour. The price did not break done the separate costs (ie water heater, labor, and materials), but was simply a total of $ 1290. The price did include the building permit from the county. They also had a $ 50 coupon on-line that I used, so that helped with the cost. The price was a little more than I had anticipated, but when I called another company they said it could be $1900 to $ 2500, so I went with Hedlund. The plumber was on-time, and very professional. Everything went well, and he was done in about 2 1/2 hours. I would likely use them again, but I would also check around to verify the price is reasonable.

Great - looked for cost-effective ways to address problems, kept me informed about prices and gave options, very professional and quick.

Excellent! The company fit us in at the end of a Friday and saved us from a possible flood. The work was efficient, professional, very timely. Excellent company!