Auto Appraise Inc

After the inspection by the contractor I received no call from the organization. I had to call them. The president of the company (the "official appraiser" ) was not available when I called. I had to call back three times over several days before reaching him. When I finally did reach him, I found him discourteous, and, in fact, rude. He assumed I wanted a high price for my vehicle and offered reason after reason why my car was not worth what his initial estimate reflected. He made no reference to any of the extensive notes taken by the contractor to back up his claims, but only used broad statements like, "your car is old," and "It's got a lot of miles on it." I let him go on his rant for a couple of minutes before I interrupted and simply asked for his estimate. He provided his estimate, which was conveniently "half" of the initial estimate. The estimate was sufficient to secure the bank loan to acquire the vehicle, so my money was not entirely wasted, but my exerience with the president and the company was very poor. I later received an ameteurish-folder with copies of the contractor's findings and photos ... better than nothing, I guess. I would recommend potential buyers find another, more reputable appraisal company.

I only talked to them. I wanted to know what their prices were. they were very professional to talk to. I might use them in the future.

The amount of money offered to us by the insurance company did not match the amount of money we felt our car was worth. I sent forward my own comps and Kelley Blue Book evaluations to our insurance company to no avail. This was very stressful and time consuming. The next step was to get an independent appraisal (the insurance company had to get a new appraisal as well, from another independent appraiser. Check your insurance company policy as this is most often the step to take in a dispute.) I contacted several independent appraisers (most out of state) and got a bad impression from everyone except Auto Appraise, Inc. While others did not sound professional or present a thorough explanation of their services, Autumn and her group gave me confidence that they would see the job through. They send a local appraiser out to look at the car and gave no guarantees as to how much our car would appraise for (which was nice, as most groups through out a number by crunching numbers in their out of state office). This made me feel like I was not just being sold on their service and that they were actually giving a legitimate appraisal that would hold water. Needless to say, it did. We settled for $2200 more than the insurance company originally offered us! I will not hesitate to use them again in this situation and will not put in countless hours and weeks trying to fight the insurance company as they aren't interested in budging (as most people will just settle and not take the next step).