Bonham Heating and Air Conditioning

Our Geo-Thermo Furnace went out on Tuesday January 16, 2024, called Bonham Heating & Air Conditioning who installed it to come out to figure out what was going on with it. We were told than that it would cost $95.00 an hour.They came out on Wednesday January 17, 2024. We were told that the blower motor went out and it would cost us $1253.00 just for the motor. They suggested that we also replace the contactor also should be replaced because that would be the next thing that goes out, asked what that would cost and was told $75.18. At this time we were told it would take 10-14 days for the blower to come in. We asked why they said they have 3 warehouses but only one supplier. So here we are with no furnace in the dead of winter. Finally get a phone call on Tuesday January 30, 2024 that the parts came in and they would be out Wednesday January 31, 2024 to install 2 weeks later. We received the bill and on the bill we were charged $99.59 Freight charge, $150.00 for the Contactor and a $5.00 charge for Fuel Surcharge. We were never told WE had to pay for the shipping for them to get the parts and what is this extra charge for Fuel Surcharge. We were told the contactor price we were told was $75.18 and now the bill reads $150.00 for it. Called them to question the bill and they were nothing but RUDE and said we were told about the extra charges. No we were not and if we were we would not be calling you. Will NEVER use them again. There are plenty of heating and cooling places around we can use next time. I will NEVER recommend them to anyone. They add things to your bill without you knowing than they tell you they told you. If you use them you better make sure you have everything in writing before you let them do the work.

Their customer service is excellent and they keep an eye out to save the customer money when possible. I would highly recommend them.

The office dispatcher and the tech were extremely responsive to my dire need for a diagnosis and heating repair during a period of sub freezing temperatures. What is even more impressive that that the tech had the part on the truck. I was pleasantly surprised. There was no need to wait days for parts. The overall cost was reasonable considering the extent of the repair Both employees were personable and a pleasure to deal with. I am so grateful for their support and for Bonham Co as a whole. Thank you Bonham

After being a loyal customer of Bonham for nearly 20 years, our furnace needed service on a Saturday. When the tech, Justin, responded to our call, he was incredibly rude, arguing with me and stating that he wouldn't come to look because this isn't our primary residence. He even asked what county we live in. Given the situation with COVID, I completely understand if this is a company policy. However, this was an emergency no heat situation, and the furnace is not located inside the house. Safety precautions can be taken. We would have worn masks and we could have controlled the thermostat from inside the house while he was in the crawl space. Eventually the tech acknowledged this and threw out a crazy cost for a service call, and continued, again rudely, giving us a time limit for how long he could be at our house. We declined, and another furnace company came and fixed the furnace for less than half of what this tech said Bonham would charge. We will no longer use Bonham Heating and Cooling. Professionalism, kindness, and politeness are important attributes of any company we choose. Bonham clearly does not require this of its employees.

very good....sssssssssccccccccssss

All went well. Since I had explained the problem when I called them, Justin (Service Tech) had a new motor with him when he arrived. I've used Bonham several times and always with great results.

Xxxxxxxxxxxxxxxx

A defective Nest thermostate had the furnace and A/C competing against each other. This resulted in an additional $300 per month in heating and electric bill. It took additional $600 in utility bills to isolate and fix the problem. Finally fixed, works great

He put a switch in backwards. Everything was bad. I would never use them again.

You don't want to recommend them to anybody.