Custom Sheet Metal and Heating

I was quoted $396.00 before the work was done. I agreed to that amount. When I received the bill from Custom Sheet Metal, it was almost $200.00 MORE than what I was quoted.

Repairman came at about 9:30 am-couldn't figure out what was wrong with furnace. Spent alot of time on phone. At about 12 pm-he said he thought it was the board. Unsure what all of the additional hours were for-as the board was replaced much later in the day. The replacement was used-a replacement was ordered and installed the following Monday. At the end of service-I asked for a statement so i would have some idea what the final cost was. Was told I would be called and told-and receive a statement before my debit card info was used. Neither of these things happened. The full amount was taken from my bank acct. on 1/23/14. The statement I was promised-prior to the debit withdrawal-was not printed/dated until 1/24/14 and was received on 1/27/14. I called this company--they are "sorry" and if need be-they will "write a letter to my bank to explain the situation". When I originally called-I was told the charge was $69 plus parts and it needed to be paid when service was provided. The serviceman could not provide me with a statement or a total when he was finished. And I am still waiting for "the office" to call me to tell me the total so i could be sure to have that much money accessible. If I had not had that in my account--things could have gotten even uglier!!

Arrived when scheduled to do so. Very curteous service man. He spent a good amount of time walking me through his inspection and what he found.

Great service and response time.