Sears

Good old Penney's. I'm still a customer after 50 years.

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Our appliances were sort of getting old. I was remodeling so I wanted to replace things any way so if they couldn't fix it, we didn't need the plan any more. The price wasn't worth it.

The fridge was only 3-4 years old when it stopped working. It was a problem caused by a surge in electricity. It was an expensive repair but the repairman also added a surge protector to the outlet so it would be avoided. Matt was a knowledgeable technician and he was careful to clean up after himself.

They beat all others in pricing and worked hard to make the wheel alignment perfect I would go to them to replace the tires on my 1967 AC Cobra. It's red with white stripes and fast. A show car winner.

I went in there and found the stuff that I liked in right color that I was looking for and I just bought it and they shipped it over. They had appealing product at that time which I bought.

Our fridge died on a Friday evening. Sears informed me they could not come out for over 2 weeks to fix it! (They didn't seem to see anything wrong with that.) I went on Twitter to complain and got a reply back within minutes that I had been forwarded to a case manager. They informed me that someone could be out on Tuesday to fix it - sometime between 1 and 5. Well, 5 PM came and went and I had heard nothing. I called and, after much fumbling on their part, I learned that the tech was running behind and that it would be 6:30 at the earliest. The tech finally showed up at 7 PM. The tech actually was great! (Besides really smelling strongly of cigarettes...) He fixed the problem in a half an hour (it was a broken fan) and was quite knowledgable about the different warranties and even noticed a mistake that a previous repairman had made. My problem was not with the overworked repairman (he had such a long day and was still very polite), it is with Sears. Dispatch should have called to tell me that the tech was running so late. They also need to hire more techs so that they do not run so late and can schedule appointments for under two weeks late.

The overall experience was good. I would use this provider again.

My overall experience was B. Their price was lowest in town and online. Their quality was great. They gave me an exact date and timeframe when they would do the installation. They were professional. They even wiped their shoes and made sure they were clean before they came into the house. I would probably use them in the future.

See above desciption.

They did a good job. I paid $65 when they last came out for the normal service call. It was best to leave it as it is because of the age of the refrigerator instead of purchasing a new mechanism for the ice maker. It would have cost just as much as buying a new refrigerator. My experience with them was good. The man was honest with us and he saved me money. He looked at it, told me what the problem was and told me what it would cost to actually get it back to 100%. I would use their services in the future too.

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Sears was great with us. Their prices were good. the lady that worked with us was really good. We went back to ask questions and she came in early to help us, as she had been helping us and knew what we had been talking about it. I thought it was nice of her to come in early and help us, as it was something she did not have to do. She did everything she said she would do. If I called with questions she would get the answers and call back. If she said she would would call back, she would, whether she had the answer or not.

Good. They had the best props. The lady was very friendly and knew how to make the kid smile. The only downside is that the session was a little too short and there were a couple photos that we would've like retaken (but I guess that's the way it goes on all those services)