Mr. Rooter Plumbing of Flint

Description of Work: We got a quote from Mr Rooter to put in a new flusher thing in the toilet.

Description of Work: When I noticed black sludge around my basement drain, I remembered Mr. Rooter's commercial for a $99.00 drain clean out and gave them a call. It was 9 AM on the Friday before Labor Day. I asked the dispatcher if I could get someone that day. She said he was in the neighborhood and should be at my home that morning. A few minutes later a second girl called and said he was on the way. An hour later I called back to see if he had an accident when he pulled on the side of the house. It is now 10:00 AM. He checked my basement drain and main line, showed me what he said was calcium build-up on pipes. He said it would do no good to just snake line, it needed to be jetted. The cost $1,320.33. I asked him about their advertisement for a $99.00 drain clean-out. He said "OH thats out there", indicated outside. I asked him again "can't you just snake it." He said no. I asked him to write work proposal. He just wrote amount, no explanation of charges. I asked him to write what charges were fore. The cost of jetting line $859.23. The cost of a second man $172.10. The cost of a membership plan $289.00. I had to get a membership plan or the cost would be $1,600.00. He said I couldn't use "Yellow Pages" coupons since he was not charging me for a service call. After I signed the work order, he told me the equipment they used was very expensive and therefore locked-up back at the office and it would take an hour for the second man to bring it. I asked him would he leave and come back. He said no he would wait in his truck. It was two hours before the second man arrived, it is now 12:30. I'm standing at my kitchen window watching them eat pizza, laughing and talking. In the two hours I waited for second man, the first technician came into the house twice. First to get price book and invoices, said he was suppose to keep them with him. Said for that much money his boss would not take a personal check it had to be paid with a credit card. The second time, he said he had to get things ready for the job. They used walkie talkies to communicate. Too much pressure and the black sludge shot up on tech #1, my washer, the wall and the floor. They got a hose to wash it down drain. They used video camera to show me inside my pipes. Said my pipes were in bad shape and I should think about getting them replaced. Something moved inside pipe, second tech said see they are disintegrating. (It looked like paper to me) When I was skeptical, second tech said, "we work for a big company." I asked second tech if my pipes were fragile, could the hydrojetting harm my pipes further. They both said no it would not. They finally finished about 1:30. First tech said earlier that he would put treatment in drain at no charge to really clean out drain. I reminded him and he sent second tech back and he put Root-X in drain. (First tech told me earlier that I did not have any roots in my sewer line). First tech told me not to use drain for a couple of hours, and when I did not to do everything at once, dishwasher, flushing toilets, and to be careful what I put in my garbage disposal.

Description of Work: I set up an appointment for a routine drain cleaning.

Description of Work: Used a motorized drain auger in attempt to ream out clogged kitchen sink.

Description of Work: I have a tree in the yard whose roots are growing in and disturbing the drainage pipes. Mr. Rooter came out and power augured the unit and treated it chemically. I hired another company to clean up the mess in my basement.

Description of Work: Provided estimates on a big job, and fixed a grease spot in the basement from the kitchen sink.

Description of Work: Our sump pump broke so they replaced the pipe that led to the outside and the sump pump.

Description of Work: Flushed out clogged basement drain and scoped sewer with videocam. When technician left, all drains were flowing freely. He told us that the basement bathroom had been put in improperly; that is no vent stacks had been installed by the original contractor and the waste line was unnecessarily long. He also told us that the line leading from the house to the main city sewer in the street was broken in several places and would have to be replaced. He said his company, "Mr. Rooter", could perform the work for around $5000. We later found out from a more reputable plumbing company that the line in question was, in fact, not broken and simply required cleaning by means of a process called "hydrojetting" which could be done at a cost of approximately $800.

Description of Work: They replaced a sump pump.

Description of Work: Sewer line was plugged to the street.

Description of Work: Attempted to have my vent drain cleaned.

Description of Work: The basement was flooding

Description of Work: Checked water heater and relit the pilot light. Fixed a hot water faucet in the bathroom. The price was a little high to me, but I needed that faucet fixed because it had been leaking for a long time. I used this company once before and was well satisfied with them.

Description of Work: Checked out and repaired water heater. Pilot was put out in flood and would not restart.

Description of Work: During heavy rain, sump pump in basement burned out. They got here on a Sunday late in the day and replaced bad pump with a temporary torpedo pump and the next day came and put in new sump pump.

Description of Work: Mr. Rooter installed a sump pump in my basement.

Description of Work: "New kitchen counter-top and sink." - Mounting of two new faucets (one w/sprayer), and an "insta-hot" dispenser on new counter top. Re-mount garbage disposer. Sweating three 1/2" copper pipe caps in place. One new tee in line for insta-hot. Tighten faucets, re-attach water lines to faucets, hang disposer, test for leaks.

Description of Work: Work was not performed because they did not keep their promise of 60 minute service.

Description of Work: We had a clogged up bathroom sink and he came out and snaked out the drain, clearing the problem within an hour. He then cleaned up and disposed of the garbage himself when he left.

Description of Work: They replaced a toilet.

Description of Work: Mr. Rooter told me how to repair the leak on my water heater myself. There was a nut that needed to be tightened to stop the leak. I tightened the nut and have not had any more problems. Mr. Rooter charged a $70.00 service call for coming to my home. That was the only charge.

Description of Work: We had a leak under the bathroom sink, so they replaced the pipes under the sink. They had to cut into the wall in order to completely take out the old piping. Then they installed a new faucet in the bathroom sink that we had purchased earlier from someone else. The job lasted about 2 hours and all garbage was taken away by them.

Description of Work: I had them replace the valve on my water pressure tank.

Description of Work: Mr. Rooter has jetted and snaked our drains three or four times. They also replaced a 15 foot section of collapsed sewer line for us.

Description of Work: Removal of old tank install new tank