Genesee Cut Stone & Marble Co

If there customer service is that bad when you are trying to buy something, imagine how poor it would be when it comes installing granite and servicing the customer

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The supplies were fine.

They did a wonderful job. We were very happy with them. When we had issues they solved them for us. They were proficient at what they were doing. They were very professional. The price they charged us was right on. They were here when they said they will come. I will use them in the future as well.

Entire experience from start to finish was excellent. Company representatives were all friendly and professional. Services were performed in a very timely fashion. I am not sure how many local companies have much experience with soapstone, but these guys definately did. They had the soapstone in their inventory, which I liked. I didn't pick out the specific slabs, but I did view their slabs in the wharehouse. I was very pleased with how the countertops turned out. A lot of granite companies say they have experience with soapstone but I'm not sure they really do.

The store was very helpful and gave us plenty of samples for decision making. The ordering process was quick and easy as Genesee had the best price around. They came out to measure with a highly sophisticated computer system. They worked well with us on the intricacies of the job. Install was fast and it looks terrific. We got a follow up phone call and letter to ensure our satisfaction.

In the store we were presented with many choices from samples displayed on the wall. Then we were allowed to go out to a very large storage area and see the entire granite slabs, before they were cut, in order to compare two of our choices. The work was done very nicely and looks beautiful, but the workmen had to return to make an adjustment on the piece they had cut for the shower. The return took five weeks and three phone calls from us. The quality of work is excellent, but they seem understaffed since it took so long for the return work.