Dr O2 Tree Sales

BEWARE! We spent over $12,000 on eight trees in 2021. Five are dead and three are leaning so bad they're ready to tip over. The last time Jeff came out on Aug 8, 2022 he said he was going to replace 2 tree in October. I never heard back from him in October, November, December and he thinks this is good business. Why lie to me and say you were coming out, never return any of my phone calls. $12,000 is a lot of money to end up with absolutely nothing. I see several other bad reviews. Should Of investigated his company before doing business with this guy. I'm in the process of working with legal help. If any past costumers who have been scammed by Jeff could please reach out to me with your story. I'd appreciate it. J Bachynsky

Installed trees that were dead What a horrible experience what a scammer this guy is installs trees and says they're warranty for a year and then makes up excuses onexcuses one after another why he can't replace them it's either the customer's fault or it's the wrong time of year to dig which is all false false or I don't have the receipt which is false I have the pictures he even says that he remembers being there I have a video of him installing it I wouldn't do business with this guy if it was the last tree company on Earth please avoid Look at the ratings he has on Angie's list it's a one for good reason poor poor poor professionalism or professionalism horrible trees

The installation was in Oct., and Nov. 2018 and went well, but 20 of the shrubs, @ $140/ea., died the next spring... I called Jeff and he asked me to send him a picture... I sent the picture and he agreed I had dead shrubs... He asked me to call him but never answered or returned my calls... I have texts from him regarding this and he doesn't return my texts... I am in the process of having my UAW attorneys file suite... almost two years and he still does not return my calls... $12,000.00 job looks like ****... There are numerous of the same complaints against Jeff...

Buyer Beware! Jeff was very polite and quick to respond and thoroughly answered all my questions during the ordering process. However, after the "3-4 weeks or possibly sooner" install date came and went with no contact from Jeff or his "schedulers", things started to fall apart with Dr O2. I called Jeff 1x/week on Friday's starting at 4 weeks past due and was promised that I would be getting scheduled soon and that the delays were due to the weather. I asked specifically why the weather was a delay as we've been having excellent weather from Sep. - early November this year. He stated that it was actually too nice and the warmer temps were causing a delay. ??? After more delays, Jeff started becoming less punctual in his response times. I wasn't pestering him as I only attempted to contact him 1x/week after he missed the original delivery time. On Tuesday November 1st, I was able to get him on the phone and he said that I was scheduled for tree delivery on Thursday November 10th, and that they would be there between 12 and 2pm. I questioned him to make sure this wouldn't change and he said they would absolutely be there unless the weather got bad. On the 10th (yesterday) I called and left him a message with instructions on where to plant the trees. He called me back after 3+ hrs at 11:54 am and left a message to return his call. I called him back at 12:28 and restated that I had flagged the tree locations and was looking forward to having them planted. At 3:45pm, because there was no sign of the trees, I called him again and asked him to either provide some type of proof that my trees were going to be delivered or to refund my Paypal payment. The weather has been excellent for the last 7+ days so that certainly couldn’t be an excuse. At 9am on Nov. 12th, I called him back again and re-iterated that I needed a response from him concerning my trees or a refund. I also sent him a text message in addition to the voicemail. He did return my call at 10:15 and I talked with him and he stated that due to equipment problems he would be refunding my money through Paypal along with several other buyers. I asked him when and he stated this morning and to look for an email confirmation. He also stated that I could dispute the charge if I wanted to. I told him that would not be good for him with Paypal and to just go ahead and issue my refund. Having used Paypal extensively in the past, I know it only takes a few minutes to issue a refund. At 3pm, my Paypal account showed that he issued payment for a full refund and that it was processing. On November 15th, I received notification from PayPal that the payment would not process due to “insufficient funds” and that they would try again in 3 business days. On November 21st, I checked PayPal and the refund transaction from Jeff was cancelled or “removed”. I initiated a Transaction Dispute through PayPal to begin the buyer protection process. At this point, I’m not holding my breath that I’ll get my money back from Jeff.

I am completely dissatisfied with them. I ordered 65 trees and they were supposed to be guaranteed for one year, but 15 to 20 are already dead. He refuses to answer our phone calls and he hasn’t honored the guarantee. He didn’t install the trees correctly so we had to have another contractor pull them out, dig a new hole, and put them in properly.

I had found this company on listings on craiglist. Jeff Winslow the owner took my call and answered all my questions, very polite and nice. I ordered 50 arbor vitaes, but asked him to bring 55 just in case I needed a few more. He told me the price of the tree's included installation of the tree's, but delivery would be extra because of the distance he was comming from. I agreed. They showed up as scheduled and on time the date of install, and informed me he brought 60 trees with him just in case we needed more. The tree's were exactly what I had ordered, and were healthy and beautiful trees. He had two other men with him to install. He used the auger himself to drill the preliminary holes, another man followed with a shovel. When all the holes were dug, jeff informed me we would infact have to use all 60 of the tree's from the way the holes were dug to fit the line that I wanted filled, I said that is fine I will pay for the extra tree's. This is when a third man placed the trees in the holes using a dolly, then the other man followed by hand packing the tree's in place. This took approx 5 hours. When they finished up and went to leave, I was told by Jeff to water the trees in with a sprinkler upon them leaving and he gave me watering instructions. I watered a section of the trees with a sprinkler and within 20 minutes the trees started to move and fall, I immediatly went out to help straighten the tree's the best I physically could adding more dirt to the bases and pounding the dirt in around the bases with the back of a shovel. I called Jeff immediatly and got his voicemail. The next morning I called again and he answered and told me he would be out later that day to look at them (5/10/11). Because the tree's were continually moving and falling due to the dirt being wet around them, I was constantly out there the entire next day to try and keep the tree's upright. When they arrived later that day, they walked around with a shovel pounding in the dirt for less than a half hour, and Jeff told me to call him if we had anymore problemsand that the tree's may need to be staked. I asked him to water them in again for me, but they just sprayed lightly over the surface of the dirt and left. By the weekend I had been out there everyday packing in dirt around the tree's and continued to straighten them as well as I could. By the way, I am 36 year old female that ways a whopping 120lbs, so besides my greatest efforts I could not get these trees to stay upright, and by the weekend the tree's were starting to show signs of stress. I call Jeff on Monday one week from the day they were installed, he said he would come by my house either that evening or tuesday to fix the problems, and told me that they probably needed to be staked. He never showed up or called that night or tuesday. By thursday the trees were starting to change color and I was told by a friend to have someone out immediatly or those tree's would die. I called Jeff again early thursday morning, he did not pick up his phone, I then contacted my friends for referrals to another tree installer. This new company came immediatly and told me the tree's were stressed because the dirt around them was not properly packed in around the rootball, and the rootball should have been wrapped in burlap and mine were not, also due to the height of the tree's they should have been staked no matter the location for a minimum of a year. They gave me an estimate for $1200.00 to compact, straighten, string and stake all of the 60 tree's. At this point I had not heard back from Jeff, and I retained the new contractors, as I knew my tree's were stressed and I had no choice but to midigate my damages. Jeff returned my call on Friday, at this point the other contractors had begun work on the tree's. I informed Jeff that I had to hire someone to come and fix the unfinished install, since I recieved a no call and no show from him. I also told him that I would hope he would be willing to split the $1200 with me in some way.He refused, even when I offered several solutions, and even asked if he had any solutions. He told me that his services did not include staking of the tree's, that was not part of install (this being the first time I heard this) then he told me since I hired another contractor instead of giving him more time to get to my house (he is very busy) that I had now voided my 1 year warranty. There were a few choice words said to me then he told me to never contact him again and hung up on me...... it was really quite funny. Luckily at this point it cost me some grief and more money than I wanted to spend, but I have been able to save 58 of the 60 tree's that were installed so far (cross fingers and toes as we go thru winter this year). The new contractors did a fabulous job, and I will use them again in the future, as I have alot more tree's I want to install. As for DR O2 Trees Sales he is still using pictures of my tree's (before they started falling) in his advertising (you can see my home in the backround). I would not recommend him for install, but I can honestly say that the quality of the tree's he brought was fantastic. By the way his final invoice he gave me was the company copy, not the customer copy so it lacked any contact information (i.e. the company address). I blame myself for this mistake, simply for not doing my research. October 9th 2012... I just read his response to this. I NEVER threatened to SUE this man on his voicemail, I did ask him if he would SHARE in the $1200.00 expense, and he could drop it off to my mailbox. Tree's were installed monday 5/9/11, he came back out 5/10/11 for 15 minutes, another company replanted and staked them friday 5/20/11... I gave him time to fix. By the way, if anyone is reading this that lives in Clarkston, I live on a main road, hundreds of you saw my trees falling after the install for well over a week, and a few of you actually stopped to see if you could help..... Thank you for stopping and offering your help!