C! Tech Solutions provides small businesses and consumers in northern Metro Detroit with the best IT support and consulting.
Business highlights
19 years of trusted experience
Emergency Services Offered
Services we offer
Commercial and residential Information Technology Consulting, Spyware and Virus removal, Wired and Wireless Networking, Computer and Network Security, Custom computers and servers, Computer repair, Computer Upgrades, Digital Lifestyle Solutions, Business Computers, Home Theater Computers, Gaming Computers, and Personal IT Shopping and Consulting.
They were very thorough and listened to my needs. They provided what I asked for and they were extremely knowledgeable.
Description of Work: C! Tech Solutions sold me a new computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane E.
09/2013
5.0
computer repair
+ -1 more
We dropped off and picked up the computer at a local business site and Ryan worked on it at his own remote location. He kept us informed of what he found and what he planned to do. He provided a detailed invoice, including a discount because of a delay due to the holidays. The computer has worked fine since, and we would use C!Tech Solutions again.
Description of Work: Diagnosed computer that was not turning on, found defective power supply, replaced video card. Diagnosed problems with Windows 7 upgrades, found solution and upgraded computer to Windows 7.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$348.4
Val P.
05/2013
5.0
computer repair
+ -1 more
My Dell laptop would not turn on, so I dropped it off to C!Tech Solutions office. They had it diagnosed and resolved in 4 days, which was right in line with my timeline ( I did not opt for their emergency priority service). C!tech Solutions has timely service, is quality, and reasonably priced. Don't listen to people when they say you can't get all three, because you can with this company.
Description of Work: I dropped off the laptop to C!tech Solutions, and 4 days later it was fixed. I opted for the non emergency service. Laptop is fixed and working great. It was only a $50 charge at first to fix it and replace the root cause of the problem (which was the wall cord). Ryan suggested an optional $50 tuneup and loading an antivirus program. They did what they said, when they said it. They are my first choice to call with any computer problems, and this is my first time dealing with them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
LOIS M.
12/2012
3.0
computer repair
+ -1 more
See above. Also I just made up a date because Angie's List system required it. As stated above, Ryan would not even respond to my desperate attempts to contact him.
Description of Work: I have used Ryan, the owner of C-Tech, several times in the past with great service. He is expensive, but he always fixes my computer. However, I have been desperately trying to contact C-Tech. My computer has crashed! If you have ever had that happen, I don't have to tell you how devastating it is. I have called and called. I have emailed. I have even gone onto his website. I have gone onto Facebook and asked Ryan to contact me. Absolutely NO RESPONSE! My daughter has also been trying to contact him about her computer. Again, NO RESPONSE! The reason I gave him a C is because his work in the past has been exemplary. But, this behavior is unprofessional and unacceptable. Unless he has a really good excuse for this behavior, I will never, ever use him again. This behavior warrants less than an F.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Stacy K.
06/2012
1.0
computer repair
+ -1 more
I called C!Tech Solutions and left a message on Tuesday morning and then again on Wednesday morning. Although their voice message states that they "strive to return calls within 24 hours," it is 50+ hours later on Friday, and they have not even had the courtesy to call and confirm whether my technology problem (with an old Palm Pilot and not with a new computer) is something that they cannot handle. If I ever do have a computer problem, I will definitely NOT call C!Tech Solutions.
Description of Work: No services were provided--company did not return two phone calls/messages even 50+ hours after the first message.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from C! Tech Solutions
Our voicemail system is currently on the fritz, and doesn't always deliver the messages correctly. Rest assured that if we did receive your call, we would've gotten back to you in a timely manner. I'm very sorry we couldn't help you out.
peter K.
06/2012
5.0
computer repair
+ -1 more
My computer stopped working and of course it was right before my law school finals. I used Angies List and found C! Tech was highly rated so I called them. The technician who answered my call was very eager to have my business and made me feel comfortable that it would get done properly. A day later, my computer was good as new without having lost any of my law school papers. It was a little more expensive than I hoped it was going to be, but with the hours I saved by avoiding having to rewrite my papers, it was money well spent. My only advice for someone who is going to use C! Tech is to call ahead. We did call ahead so we didn't have any issues, but the person we spoke with said that they often are out of their office.
Description of Work: I don't remember specifically what was wrong with my computer. I believe I had a virus and it was causing some othe registry errors. What complicated things most was I had several law school papers on my computer that I needed to keep and Finals were also fast approaching.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Stephanie L.
08/2011
5.0
computer repair
+ -1 more
Ryan got my old computer working better that ever after virus removal, recommended and installed updates including free antivirus software; recommended and installed wireless printer, mouse and backup system for new computer.
Description of Work: Removal of virus, installation of new antivirus software, transfer of files from old to new computer, set up of new email, installation and set up of new wireless printer, mouse, backup system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
martin R.
06/2011
5.0
computer repair
+ -1 more
Ryan got desk top working, efficiently connected laptops to printer and begin working with us on usage issues including organizing photoes--he was efficient and understandable--we look forward to working with him for all future computer related needs. He was scheduled to be at our home at 3:30 PM and showed up exactly as scheduled and wentt to work. We are not computer people and he could communicate with us--bravo!
Description of Work: desktop stopped funtioning--two laptops needed to be connected to printer and various usage issues
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$187
Nancy M.
04/2011
5.0
computer repair
+ -1 more
He was great and it's an excellent company. He is a really polite young man and really knows what he is doing. We will really hire him in a flash and is really good. He was going to be a little late coming from another location. He got on his cell phone and he apologized and said that he was going to be 15 minutes late. He was very knowledgeable and he knows his craft very well. He is not exorbitant in terms of pricing and because of his expertise the guy really knew what he was going.
Description of Work: We used C! Tech Solutions about 2 weeks ago. He came out and did a great deal of service in setting up a new hard drive in our home. My husband is also using him in his company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DEBBIE C.
11/2010
5.0
computer repair
+ -1 more
C!Tech is great! Keep in mind as you read this review I am a bit "tech illiterate" (obviously that’s why I hired them), so I am summarizing a job well done the best I can. Since I was going to be in the area of where C!Tech Solutions is located, decided to drop laptop off and Ryan (owner) would bring it with him when he came to address problems with home computer. In regards to the laptop, I instructed Ryan if the problem for the laptop was going to be costly we would rather invest the money in a new laptop. The problem with the laptop ended up being with the Dell battery and Ryan warned me it would be an ongoing issue, but he got it running. On 9/10/10, Ryan came to our home to address the iPhone & home computer issues. My iPhone would not sync with my Outlook calendar and I was very frustrated not having a "working calendar" on my iPhone. This problem turned out to be harder to solve than either one of us anticipated, but Ryan was persistent and tenaciously worked for hours trying to find a solution to the problem. After doggedly working on the iPhone problem for hours with no success, we decided Ryan would further investigate what the problem was with the iPhone and get back with me. Mind you, he did he could have charged us a lot more for all the time he spent trying to resolve the iPhone issue, but he didn’t. Ryan looked at the Outlook & Internet Explorer problems, did a few adjustments, installed a program to get remote access to my computer, and advised me to keep a log of the problems. Once we had a better understanding of what the Outlook and Internet Explorer problems were, we could address them. While we couldn’t get my iPhone to sync with Outlook, Ryan solved this by having me put the Google calendar app on my iPhone, and the Google calendar did sync with my Outlook calendar. This we were able to do over the phone. Regarding the Outlook & Internet Explorer issue, I kept a log of what the issues were. After I collected enough information, I called Ryan, e-mailed him my “log”, we set a phone appointment up, and we handled correcting the problems remotely. All together the total bill was $225.00 - $157.50 for the laptop and home visit and $67.50 for the working with me to correct the Outlook & Internet Explorer issue remotely. I am one happy customer and would recommend you hire C!Tech!
Description of Work: We had a 3 year old Dell laptop that quit working, my iPhone would not sync with my Outlook calendar, and problems with our home computer running Outlook & Internet Explorer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$158
Larry S.
10/2010
5.0
computer repair
+ -1 more
reviewed the problem, it took about 2hrs. added more ram which was needed. i would hire again. great job...
Description of Work: called ryan to help clean up my pc, he was on time,professional and took care of bussiness. my pc is running faster and with more ram than before. i was ready to buy a new pc... what a difference.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
PATRICIA J.
09/2010
1.0
computer repair
+ -1 more
A phone call was made to the company, and a technician came out shortly thereafter. One week after the visit from the company, we still had not heard anything regarding an estimate. I called and the estimate was promised within two days. After two days, we had not received a callback. I wish that if there had been a valid reason for not calling us back, the owner would have let us know. We were left hanging, not knowing what had happened and figured if this was a sample of the commitment to our job, we had probably better seek assistance elsewhere. What a disappointment after seeing such high ratings on Angies List!!
Description of Work: No services performed. The owner of the company came out to inspect our needs and to devise a plan for hard wire networking our studio computer located in our office behind the garage to the computer in our house. He was to get back with us with an estimate.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Michael A.
08/2010
5.0
computer repair
+ -1 more
I took both my pc's in and he was able to fix them both at a reasonable price.
Description of Work: Great service and saved me a lot of money. I'll use his service again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Cheryl D.
03/2010
5.0
computer repair
+ -1 more
I have used Ryan's services several times over the last few months so the $100 cost that I listed above is for the first visit. His pricing is fair and reasonable and I feel that I am getting my money's worth because I know that he stands behind his work. I now consider him my "go to" guy for any and all computer/electronic issues that I have or may have in the future. I
Description of Work: I have a desktop that had a virus and needed general updating. In addition, I had a "dead" laptop computer. Ryan debugged my desktop and got everything back up and running even more efficiently than it ever has. He was not able, ultimately, to get the laptop going but he took it with him and gave it his best shot. He did, however, hook me up with a wonderful new laptop at a great price and he came over and got that all going for me as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
LOIS M.
02/2010
5.0
computer repair, computer training
+ 0 more
He was just great! I have recommended him to others. He comes to your home. He is prompt and is a nice guy. I had one small problem with the printer set up. He was able to fix it remotely and did not charge me for that service. I am only allowed to print in the study now though. I would use him again. The cost above is per hour.
Description of Work: C! Tech Solutions set up my new lap top for me. He set up an email account and wifi for me. He showed me how to use everything as well.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
JAMES K.
01/2010
5.0
computer repair
+ -1 more
Overall it went very well. I was very pleased with the results and my computer is much faster now. It truly seems faster than when it was new. Also very pleased with Ryan's expertise and professionalism. If you're having problems I'd highly recommend you give him a call. If I have problems in the future I certainly will!!! Good job Ryan.
Description of Work: My computer had contracted a virus and slowly but surely ground to an agonizing halt. A friend had gone ahead and formatted my hard drive and reloaded the operating system but I had Ryan come out for an appointment to make sure everything was OK. He checked my computer out to make sure it had been done correctly, reestablished my AT&T connection complete with bookmarks, downloaded a new free anti-virus program, installed a new RAM chip to increase my memory, made sure my printer software was reinstalled correctly, and answered any questions I had about the process and operations. When i had a question later on in the day I sent Ryan an email and he responded in a timely and helpful manner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$126
Mary Ann M.
01/2010
5.0
computer repair
+ -1 more
We had alot of wireless network issues with our 2 home computers. Ryan - Ctech accessed the problems immediately & installed a new router which allowed both of the computers to perform lightning fast. In addition he alleviated one of the computers overheating and causing a total melt down of the system by vacuuming the years of dust that accumulated in the fan. Saved us a bundle on another computer! We previously had Best Buy geeks come in which caused more problems than we had before they arrived! Thrilled with Ctech's immediate response, hard work & extremely fair cost. We will definitely rely on them for all our computer issues!
Description of Work: Cleaned inside of system to reduce dust clogging CPU leading to excessive cpu heat and excessively loud fan noise. Stabalized CPU temp at idle with fans running slower.. Installed & configured wireless router & ensured solid signal with other computer located at other end of house. Paired the Playstation to new router. Fixed constant crashing issue. Removed unneccesary software & processes to increase performance. Installed additional malware scanner & disk optimiozation program.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
PHYLLIS M.
12/2009
5.0
computer repair
+ -1 more
We have used him several times in the last year. He has done work in our house. He also had to take things offsite and fix them for us. We have four computers. So, there is always something wrong. He is very reliable and very reputable. He is punctual as well. He certainly stands behind his work. The previous work that he did for us, didn’t work out. So, he fixed it for us, without any additional charge. There were a couple of jobs that he took a long time to finish. We had to just follow-up with him for that. We are still very happy with him and we will continue using him in the future.
Description of Work: We use C-Tech Solutions for computer service. The last time that we used his service, he had to take the desktop’s tower offsite and reinstall the hard-drive.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
KIRSTEN C.
10/2009
5.0
computer repair
+ -1 more
While it took a long time, we are very pleased with the results
Description of Work: We had our very slow and often freezing computer checked by another company that wanted to do a dump and reload. Ryan came out and looked around, then took our computer home to look further. It took him two weeks, but his patience and persistence paid off. He was able to find and fix the problem. Our computer is working great now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$180
Donald B.
09/2009
5.0
computer repair
+ -1 more
He spent about 1 1/2 hrs in this repair. He was very polite and professional. In addition I asked him about a video cable which he had on supply. Also, he upgraded my RAM and now the computer runs like new.
Description of Work: After reformatting my laptop, I lost WiFi, cable connectivity, sound and the use of the mouse. Apparently the reformatting did not occur properly which he fixed and he patched the necessary devices.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$201
Deborah P.
08/2009
5.0
computer repair
+ -1 more
The gentleman came out to our home and tried to do as much as he could while he was out. He ended up not being able to fix it at our home so he took it back to the store with him. He ran a whole bunch of tests and scans. He figured out what was wrong and got it up and running again. I have not had any problems since. He was very nice, friendly, and professional. I thought that the price for the service was reasonable.
Description of Work: C! Tech Solutions came out to repair the hard drive with my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
JENNIFER H.
07/2009
5.0
computer repair
+ -1 more
Ryan attempted to diagnose the problem and repair it in my home but it appeared to be more complicated. He took it back to his shop and was able to restore to better than new. He is extremely professional, dependable and explains what's wrong and what's involved to repair it in easy to understand terms. I had used the Geek Squad once before and I'll never use them again! I've referred others to Ryan and they have been just as pleased with his work as I have and I won't hesitate to use his services and expertise again.
Description of Work: Ryan restored my computer to better than new when I was unable to use it at all - it had shut down and would not start back up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Olena F.
04/2009
5.0
computer repair
+ -1 more
Ryan really knows computers and can diagnosis a problem right away. I would strongly recommend him to anyone needing their new computer set up or an old computer repaired. Very friendly, professional and polite.
Description of Work: Fixed an old computer that crashed, then set up a new computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Margaret H.
04/2009
5.0
computer repair
+ -1 more
I was hesitant about calling Ryan(or anyone!) because I have very little knowledge of computers. It's hard for me to explain the problem or answer ?'s about the computer. I just finished talking to Dell. They said I had a virus and could fix it for $200. Of course they used scare tactics to encourage me to use their services. I called Ryan. He told me what to do with the computer until he could look at it. He immediately knew what the problem was and fixed it. He installed more memory and did the above services. It was a very positive experience. I asked him a few questions about other issues and he was very helpful. I will definately call Ryan again if I have a problem. My computer is running so much better now. I have already told my friends about Ryan and would definately recommend him.
Description of Work: Ryan removed the spyware infection, installed memory, went over some usability tips and performed system optimization.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Deborah T.
04/2009
5.0
computer training
+ -1 more
After a power surge blew out my sound card, it was time for a "checkup" of my PC. Ryan arrived promptly and conducted himself in a most professional manner. He brought both my PC and lap top up-to-date with a more secure browser and then enhanced security with robust anti-viral and anti-malware software. My PC had evolved into a convoluted maize of cables and cords. Ryan cleared up this mess; I can finally make sense of what goes where. Ryan also formatted my lap top so that I can print wirelessly from my lap top to my PC's printer; this was an outcome that I never knew was possible. I wish that I had learned about Ryan and C! Tech Solutions sooner; they are now the only company that I will use for my computer solutions.
Description of Work: Ryan installed a battery backup system and organized cabling for my PC. Replaced defective sound card. Installed new wireless optical mouse. Installed mouse software. Removed unnecessary software from lap top and performed system optimization to reduce startup times and improve performance. Installed new ink cartridge, aligned print heads, tested printing. Installed disk fragmentation program on both PC and lap top. Replaced browser on PC and lap top to the more secure one that I requested. Replaced burdensome antiviral software program with more efficient program. Added anti-malware and anti-spy software to both PC and lap top.
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Service Categories
Computer Repair,
Computer Training,
Computer Sales
FAQ
C! Tech Solutions is currently rated 5 overall out of 5.
C! Tech Solutions accepts the following forms of payment: Check,PayPal
No, C! Tech Solutions does not offer free project estimates.
No, C! Tech Solutions does not offer a senior discount.
Yes, C! Tech Solutions offers emergency services.
No, C! Tech Solutions does not offer warranties.
C! Tech Solutions offers the following services: Commercial and residential Information Technology Consulting, Spyware and Virus removal, Wired and Wireless Networking, Computer and Network Security, Custom computers and servers, Computer repair, Computer Upgrades, Digital Lifestyle Solutions, Business Computers, Home Theater Computers, Gaming Computers, and Personal IT Shopping and Consulting.