Expert Pool Builders

We contracted for a fiberglass pool to be installed. It is now 10 months from the contract and the pool is not finished. The pool is unlevel, does not have the life time warranty as promised by expert pools. Pool can not pass final inspection due to issues with the pool. Do not hire this company. Office staff is useless, can't even return a email. Phone call, nothing! We had to call the contractors to do our own scheduling of electrical. Plumbing, and inspections. THIS COMPANY IS A RIP OFF

DO NOT DO BUSINESS WITH THIS COMPANY. 5 Star below is from the owner (Greg Hoover). My experience is outlined below and feel free to contact myself directly if you are considering using Expert Pools for any service. Review is based on a Hot Tub / Pool Installation. - Company did not fulfill agreement. Did not receive: o Pool Cover Never Received o Hot Tub Cover Never Received (vendor confirmed order was never placed) o Remote for Light System Never Received o Hot Tub Rock Surround or Cap Incomplete (Currently sitting with Jagged Edges and unsafe to even use). Even office personnel agreed it was ridiculous. o Heater for Hot Tub does not have Blue Tooth as outlined in agreement o Would consider the pool and options substandard for what I paid (concrete is already cracking in many places) - Poor Experience: o No permit approved when work started. I had to directly get involved. I’m sure Expert was trying to cut costs. Only when I refused to pay the installment did they take it seriously. o Contractor left several garbage bags of food containers and waste after leaving initial install. o Cut Sprinkler Lines that were nowhere near the pool and I pointed them out before work started o Every contractor that showed up asked me what they were there for and many of them complained about Expert Pools communication and as the prime contractor. o Cement contractor post video’s using racial slurs and constantly use racial slurs on site. o Cement contractor disposed of excess concrete in dumpster I rented to clear yard debris resulting in additional cost of $496 o Contractor showed up drunk to work on hot tub surround in the dark at 9:30 at night and crashed into three obstacles in my yard after being asked to leave o Contractor didn’t glue pipe to pump and the system blew apart the first time it was turned on. I’m sure I’ll have some repair and higher maintenance costs in the future due to their poor work. o Had to bury the electrical trenches myself o Owner gave his phone to office staff because he couldn’t be bothered returning calls or texts. Office staff is useless. For what we paid, I wouldn’t expect my only option to be an office clerk who can’t return calls. - Office Personnel lies constantly: o Claimed permit was on hold due to Covid. Permit office shared e-mail where they were waiting for payment for almost a month and confirmed that was the only hold up. o No one shows up when they claim and there is zero communication unless you take the initiative. There excuse is they “are too busy”. o They would only respond if legal action was threatened or payment held up. - Unfortunately my next steps are legal related.