Basement Cracks & Leaks Metro Inc

I can be a difficult person to please. I need to know exactly what is being done and why. BCLM explained every single step of the process, what it meant to me as the homeowner, and why it was important. Our job was a custom installation that some other companies didn't want to touch. BCLM made small work of it. They were in and out in two days and their price was extremely competitive. I highly recommend them.

Awesome. The guy was not only on time, he was early! He did not come across as a creeper. In fact, he was so polite and well mannered... He told me what he was going to be doing and he fixed our leaky walls. It has stormed and no more water coming in. We are quite happy with his work.

My first estimate said I needed helical piers and near $20,000. I hired a structural engineer & he said no piers needed and spelled out in detail how to repair the problem. Jay from basement cracks & Leaks was the one I chose after a few estimates. They were on time, completed the work early, did not disturb my plants and cleaned up well. They did the repair exactly as the engineer stated it should be done. While I paid the bill one man went to the basement to fill the crack, but it was a real sloppy mess. I paid and signed off, so had no hold on them to fix the mess. That night Jay stopped by in his own truck on his time off, cleaned up the sloppy mess & neatly refilled the crack. Legally he did not have to as I had paid and signed off. This company does what they say, does it well and stands by it's work. Highly recommended

I had a substantial amount of water coming in my (broken) floor drains from the spring snow melt/rains so I called my plumber first and he instantly recognized it was a waterproofing issue. He highly recommended BCL, and I trust him, so I called them first. The owner came out and did the inspection and provided a very thorough explanation of the process. I had a LOT of questions and he answered them completely. He also left a nice folder of information that filled in some of the details. He noted that one wall was bowing inward about an inch and recommended stabilizers, but I opted not to install them at this time because the problem isn't severe. As a dutiful consumer, I called one other local company (competitively priced but gruff and unfriendly) and two national companies. Both nationals came in at $2500 - $3k higher. (They have to pay for all that advertising somehow.) The job was quoted as a two-day job and 4 workers showed up exactly on time and quickly got to work. I peeked in a few times during the day and they were very friendly, showing me what they were doing and answering my questions. The trench was dug, drain tile installed, inspected by the city, and operational by the end of the day, which made me thrilled since I still had water coming up through the drains. It was all gone within an hour. They came back at 9 AM the next day to install the channel cove and pour the cement to seal up the system and were done by 1 PM. It was messy and noisy during the process but they cleaned up pretty well when they finished, and they even threw in a bonus job: I had to do a lot of prep work, including pulling dozens of planks of wood that the previous homeowner had nailed onto the walls (no idea why), and BCL hauled it all away. That part was huge for me since I don't have a truck and would have had to somehow get it to the city dump myself. I was quite happy with the overall process, starting from the friendly and informative inspection all the way through completion and cleanup. Thanks BCL!

Only inspection; no work done

They were excellent! Prompt scheduling (within 2 days), worked with our time & availability (weekend!!), were punctual, professional and thorough. It's been a few months now (tentative date of service was October 2014) .... but the work has held, and our overall experience was great. Very reasonable pricing and no attempt to oversell anything. Will surely use them again. Recommend highly.

Service was acceptable but not impressive. Workmanship was messy. For example some holes filled were not cleaned of dirt and as injection material expanded dirt was falling out. Also had to call them back on warranty as a crack continued to leak. They did return and add more filler, but left me wondering why more was not used the first time. Overall not bad but would look elsewhere if this needed arose again.

The guy needed to go around the whole basement to do the evaluation. He wanted me to take out all of the heating vents, which would cost me $500. I also have a pantry with extensive shelving that he needed removed. He also wanted me to remove 4 concrete steps. None of the other companies required this. I would have had to spend nearly $1000 dollars to just have this preliminary work done.

unknown

Their estimator was very knowledgeable about foundation problems. He was thorough in his investigation for the estimate, and explained everything in an understandable way. He came back again to talk to my father, who was footing the bill. My problem was that the house was sinking in the area of the basement fireplace, and the first-floor fireplace sat directly on top of it. There was about a 2" crack on the stairwell wall which backed up against the basement fireplace. The basement floor along an exterior wall had cracked and separated for about 25 feet by 6 feet. On the first floor, walls and door frames had shifted out of square. Before the repair work could be started, I had to remove about 7 steps in the stairwell behind the fireplace, the stairway landing, and the hearth, which was about 18" high and 7' long, so they could get to the concrete underneath. (This was not part of their estimate.) The men arrived on time with everything needed to do the job. They started work immediately, and worked hard. I had not imagined the intense labor involved in digging up the foundation, and removing the concrete. When the supervisor started installing the piers, he discovered that 25 feet was not deep enough to secure the piers, and the piers went down to 46 feet. This was just the nature of the earth beneath my house. So I signed a change order for the additional labor and materials. By the time they were finished, everything was exactly level. I was very happy with the work. The job lasted about 2-1/2 days, and each day they cleaned up, and put away their tools. Not part of the contract was rebuilding the stairway, and plaster repair. I was fine with this, and hired a local carpenter. I would definately hire Basement Cracks and Leaks to do foundation repair or waterproofing.

They repaired cracks on the north side of the basement by injecting and sealing them after grinding them out. Jason was very prompt, polite, and just a all around pleasant person. He was here on time did the work and cleaned up in just about the time that I was quoted. Would definitely recommend them!!!

Technician showed up on time, was courteous, and efficient. He injected epoxy into a crack in my poured-wall basement that showed signs of seeping water. After the injection process he patched over the crack with a body-filler type material. Wasn't really prepared for the strong odor of the chemicals used in the repair but the smell only lasted for a day or so. The best part of this is that their work comes with a lifetime fully transferrable warranty.

The crew was incredibly polite, hardworking, and conscientious. The process took two days, from about 9AM to 4PM each day. They minimized the mess and did a great job cleaning up too.

The process went very well, everything was explained prior to the work being done. The work itself was completed on time and correctly. The work site was cleaned up during and after the job was completed. Highly recommended!

The crew arrived on time and with 3 jackhammers going managed to get the foundation dug out in no time at all. The crock was installed and the new system up and running the same day. The following day the new tile was laid, and the rest of the process was completed. They did an excellent job from start to finish and although I expected a huge mess, there was very little clean up after they left. I have called with questions about the system and have been met with the same courteous response and concern as I received when they came for the first inspection and estimate. I can't say enough good things about this company and all of the employees I had the pleasure to do business with. Thank you for an awesome experience and total peace of mind!