Thornton & Grooms Heating, Cooling, & Plumbing

Waited 4 days for plumber and then they cancelled. So I cancelled plumber and A/C check. If they aren't interested in me then I am not interested in this company.

The service was great very helpful very professional.

The visit went very well. Joe B. was excellent— he was both friendly and informative. He took his time to explain what he was doing and answered any question that he was asked. This has to be one of the best experiences I have had with an HVAC technician ever, and I have been in and around the Property Manager/Maintenance industry for over 20 years. I would definitely hire Thornton & Grooms again, and most definitely request Joe B. from now on...

My mother was in town while we were away and she found this place and called to ask how much replacing 3 bathroom faucets would cost. They refused to give an estimate over the phone so she set up an appointment for the estimate. The window they provided for the appointment was the entire day. when pressed for a more specific time they said afternoon. then they arrived at 11 while my mom was on a walk. the technician looked at one of the faucets and said that the main water may need to be turned off to replace the faucet. to determine that he needed to see the water cutoff. My mom went a long with it but that was the first thing that was off because the faucet has full water cutoff valves under the sink. so they went to the basement and found the water cutoff. after looking at it for about 3 seconds he turned and started inspecting the water heater. which again makes no sense since we were needing faucets. well the water heater had been replaced in 2017 and when he saw that he said he needed to see the sump pump. now why he needed to see the sump pump to replace three faucets is a mystery. so again my mom went along and they went to the sump pump (which had also been replaced in 2017) where he "found an issue". So he fiddled around with it for a few minutes and said something about needing a new valve (which, again, was inspected and replaced in 2017 by a very good plumber). So the guy went out to his van to get the estimate. He came back in with a price tag of $2,023.83 for the faucets and the strange mystery repair to the sump pump (the issue changed between the time he told my mom what needed to be fixed and the time he wrote the estimate) and a previously unmentioned valve on the main service valve (with the generous offer to finance the whole thing). So she asked what about just the 3 faucets and it was $909.43. Nine hundred dollars to install 3 faucets. Let that sink in for a minute. Our normal plumber is very good and has just as many positive reviews on Angie's List and they have inspected and done repairs on all of these things but now they are all broken again? Then we had to pay $69 just for the outlandish estimate. My opinion is that they were trying to pad the cost to take advantage of a person who does not have full knowledge of the house or services being performed.

They installed the new furnace within 24 hours. Did an OK job. Did not add new duct work, used plenty of aluminum furnace tape. Recommendation, sweat out the one or two hot days and get multiple quotes from multiple companies. Over the phone Family Heating and Cooling quoted about $3500 for a furnace installed. Install date from Family unknown.

Very professional and prompt and provided excellent quality work. I had a plumber at my door within a couple of hours of calling their office. The disposal was removed and a new one installed within one hour. I initially had an issue with the pricing, however, it was resolved to my satisfaction.

Called them 1/9/2018 pm to schedule service. Said would be out 1/10 but could not give me a time so I would have to be home all day, waiting for their call. (bad) About 11am on 1/10 they called to say they would be out in the afternoon. (good) At 4:10pm no one had come so I called T&G office. Was told that I was still on the service schedule . When I asked about time, was told it shouldn't be a problem as their plumbers could work as late as 8pm. (good) Ten minutes later T&G called and said they would not be out today, nor would they be out tomorrow, but could schedule me for Friday 1/12 in the am. (bad). So after offering next day service, they ended up suggesting 3 day service.(Really, really BAD). It was too late to contact other providers, but next day 1/11 contacted a different company who had a plumber out in less than two hours and quickly took care of the problem ( Really GOOD!)

Made appointment for today. Called in the morning to say they would be here after noon. Called at 2:30 to say they weren’t coming. Offered no apology just offered to reschedule. Too late to get someone else.

The furnace is fixed and he has heat, but at a $900 price tag

It went very well. My approximate cost of service below also includes the one year of platinum maintenance. The actual cost for the service provided over and above the maintenance agreement was $90.38 with our 50% off due to Platinum Maintenance Plan.

These guys are total rip off. I could not believe when the person told me it would cost $3800 for a water heater replacement. My jaw totally dropped when he told me that. I just could not help but ask the breakdown and his final answer was "well this is what we charge". I just could not believe my eyes and I saw the estimate

They missed our last two appointments. I will continue to use them because the quality is good.

It went well the serviceman had my parts on the truck, explained everything to us and he did the work... Very satisfied

Very well! Tech was very professional and courteous.

We were talked into signing up for their member program. We used them twice after that, and had their plumbers give us an incorrect diagnosis once, and exceptionally high quotes both times. With the second high quote we asked for an explaination of the price and were told that it was because their company provides higher quality and that was the price for it. I know other people that use and like T & G. Perhaps we just happened to have two poor experiences in a row, and decided to take our business elsewhere.

I have a condo that I rent out in Northville, MI. Renter contacted me because the water heater was not working. The tech came out and told me that the unit was old and probably going to need to be replaced, if not now, in the near future. He said he could do a diagnostic test, but repairs could take a few days. It was on a weekend and I was in a bind. I elected to have the unit replaced. It was a 40 gallon water heater. Nothing special about it, but they charged me nearly $2,800. A replacement like this should cost about 1/2 that, if not less. It was grossly overpriced and I feel I was taken advantage of, because I was in tough situation. The sales approach by this tech was to get the consumer (me) to opt for replacement versus repair. The tech could have easily said let's run the diagnostic test, if it indeed needs to be replacement, we'll apply the test cost towards replacement. However, it might be a quick fix that we can take care of that day. In hindsight, I would have suggested that, since it turned out no gas was going to the water heater. In the end, I paid a significant price for a replacement that was not needed. Truly a lesson learned.

I called a company called Mastercraft, signed a contract and gave a down payment of 1000.00, set up an appointment, on Tuesday Thornton & grooms showed up and I gave them a down payment of 2500.00 and then a final payment of 2445.00 I thought Mastercraft subcontracted this company, after they left I called Mastercraft and they said they had nothing to do with the install. I want to know, how this company got my name, address and appointment time? I have stopped payments on the checks and have consulted a lawyer. I am 80 years old and I cannot even use my furnace, I am using my oven to keep warm at night. I am waiting on an inspector to inspect it, because I have no idea if it is safe.

Kevin and Zeke were excellent in determining the cause for our plumbing problem. The thoroughly discussed with us their recommended solution. Their work was excellent and they thoroughly cleaned up after completing the work. We have used Thornton and Grooms for all of our plumbing and heating needs for the past 30 years and we have always been satisfied with the quality of their work.

Perfectly. I called on Wednesday afternoon, scheduled for Friday. Punctual, professional and quoted price was the amount due, no hidden extras, no pushy warranty plans.

Perfectly. All employees were competent, friendly, clean and interested in doing a good job. The faucets and drains have never worked better. And no doubt the sewer line will be better than the nearly collapsed Orangeburg that was replaced.

We needed to have our furnace/air conditioner replaced. I contacted Thornton & Grooms for an estimate. Their sales person, Bill B. could not have been more accommodating. After reviewing our present system Bill provided us with a proposal that met our needs and budget. In less than a week we had our new system installed. The system works perfectly! Quite often, especially in service related industries, it's the technicians who are the ambassadors of the company. The Thornton & Grooms team, which included Jason, Andre and David did a remarkable job. Not only were they focused on making the experience positive, they went beyond the normal aspect of their installation duties to explain and answer each question I asked (and I asked many). Thornton & Grooms is to be commended for creating a positive consumer experience. They are the role models for others to emulate.

They came out quickly, were professional, explained everything thoroughly and gave detailed responses to my questions. Knowledgeable and professional.

Great! I requested James (my go to guy) he helped me with getting a great deal on a great new furnace and A/C last year!

Great! Leak was intermittent but Service tech took the time to find the cause. He was professional and did a good clean up.

Top of line company. All techs very professional