Thornton & Grooms Heating, Cooling, & Plumbing

Excellent. Guy inspected the house for plumbing problems, presented me with an estimate and after discussing the repairs and fees with me, completed the repairs within a few hours. He was very professional, congenial and I would be glad to have Guy and Thornton & Grooms help me in the f

Very well. Prompt. Professional. Personable. Job well done.

Company was very prompt, a day early actually, they had an opening and phoned me which I accepted. Serviceman Ted was prompt and very professional. He explained what he would check, then, when problem was identified he courteously explained my options. Ted was kind enough to search and obtain a coupon which gave me quite a nice discount. I would use them again.

Arrived on time after advance notice of 30 minutes. Changed filter, checked drip pan for damage, checked compressor in attic and checked and cleaned outside unit. Ted was very polite, explained everything I asked about and completed the service within a very reasonable amount of time. I would be glad to have more work don by Thornton & Grooms (and Ted). I would rcommend this company to anyone who needi heating and air conditioning repairs or service. I was very satisfied with the work.

Brian knew right away what he needed to do so he could keep my a/c working for a few more years. He gave me the costs. He got right to work. He finished and explained all that he did. I paid a very professional serviceman.

They were excellent. If they notice anything that's wrong they'll bring it to your attention and give you a quote at that time which would be to correct it or other various options. They'll tell you if it doesn't need correction it'll be good for another three years or something like that, but they're very good and very professional. If they talk about something and it's not understood they will take the time to explain it in layman's terms like the eternal workings of the furnace. They have an annual maintenance program which offers discounts on their work as well as any replacement parts if it needs to be done and it's so much per year. They'll come out and there wouldn't be a service charge. They'll inspect the air conditioner and the furnace on an annual basis and clean it at the same time. Besides the heating and air conditioning plumbing is also part of the program and I had some work done there too. The quality of the work was good, but the negative part was that it was extremely expensive. They did an inspection of all the faucets and so forth. They said these water hoses needed replacing and it will cost you this much. I don't know when to replace the water hoses myself, but the job they quoted to replace two of the hoses was $86. I could go to Home Depot and by two water hoses for $20 and replace them myself. It was just extremely expensive.

They reviewed our system, told us where we were deficient and how it could be improved and save money in long run. The techs were remarkably competent, fast and professional.

Great. No complaints at all.

They are a very professional company and they have specialists in each area they cover. The plumber I dealt with was extremely well educated. Service was over a year ago and everything has worked great. The home inspector didn't like one valve they used and the company actually contacted me to come out and replace it immediately at no charge. I've had other services performed by them as well and they are always quick and professional. Some of the prices seem high, but I think their quality makes up for that.

I thought they did a good job for a reasonable price.

They had three men come, and took a day and a half to do the work. They tidy up very nicely. They carried all the pipes out. They were very courteous and very professional. They cleaned up after themselves. I had a very satisfactory experience with them.

Arrived home from vacation Sunday evening to find that our furnace was out. Called Thornton and Grooms at 8AM on Monday, and the boiler was repaired by 11AM.

We called T&G on thursday afternoon, and they told us a service tech would be out the next day-----between 8:00 annd 12:00. John called at 7:50 and indicated he'd arrive at 8:00. He arrived at 8:00, was very friendly/professional and only charged us for the service call.....which the company previously told us would be $69.00. We would definitely hire them again.

Excellent service appt. Serviceman inspected all plumbing, discussed options, and quoted a three tier estimate for services to be provided. I really appreciated the breakdown of services vs. price. Wonderful phone support at their office as well. Followed up after the appt., asking if there were any unanswered questions and inquiring about satisfaction. I have been very pleased with their service.

service tech was thorough and discussed his testing methods and what he observed during his visit. He was not pushy; meaning he did not give us the hard sell.

Our second floor furnace motor stopped working and our Thornton and Grooms service technician came promptly after my call and diagnoses the problem, explained to me my options for replacement motors and then replaced the motor quickly.

I contacted them for emergency service (furnace out in 20 degree temp), but they said that they only made emergency calls to existing customers. This surprised me, since their Angies profile and website say nothing about that. I guess they don't need the business.

Well I am sure they will fix it. I will follow up then

A representative from the company showed up at the announced time and proceeded with diagnostic first. THe bvasic diagnostocs didn't provide a root cause so he offered me to perform an extended diagnostic, presented me what the additional cost would be, which I accepted - After the root cause was established, again, I was presented a quote and after I gave my go ahead to perform the repairs, everything was fixed on a very timely fashion. Real good experience. Price is a little high but the service is excellent so I don't mind paying.

kitchen sink back up--my turning disposal and plunging did not help----called on Thanksgiving and Todd Parker arrived within one hour which was really appreciated. Todd very efficiently ran lot's of cable thru kitchen sink trap clearing problem. Todd very politiely explained problem, fixed it and got out as guests were arriving. He went out of his way to make useful recommendations and to calmly handle theThanksgiving tension. Good job and a problem free Thanksgiving.

appointment time was confirmed and Brian arrived as promised.

Ok, this is an update to previous ratings for this company. I fully expected to not be pleased from a previous interaction with this company. As a disabled Veteran, i figured my previous interaction was going to be like others with other companies. Boy was I wrong! This company came in and corrected all errors from a previous visit and did it with the upmost professionalism! I have to admit that to this date, this has been the best company i have worked with on Angie's List! Period. Mike kept every one of his promises and his staff did the same! I am happier than words could describe. I would fully and happily recommend this company!

Harry spotted a potentially dangerous CO leak on our vintage steam boiler. Harry took the initiative to call-in another staff member to assist him in checking out the problem. At the end of the test process, it was determined that the unit could not be repaired. Harry's attention to detail probably prevented our family from living with a dangerous CO contamination issue. He did an excellent job overall and will be our GO-TO technician in the future.

Furnace is just 2 years old,but technician opened all panels and went through all control terminals. Checked Carbon Monoxide level in flue. Explained reasons for testing controls, gas flame color for proper combustion, gave assurance all operating parameters were in acceptable range. Answered all questions in detail. I had never experienced the thououghness of any appliance technician as much as this one who went out of his way to make sure I understood the services he performed. Before he left I felt assured that I could count on his expertice should any future problem arise.

The contractor who came into my home to see the damage done to the pipe. The contractor look at the pipe that would not give me a price. That seemed funny to me so I called and another company. Thornton grooms played with me for a month on the price. That made me very very angry, you can not say OK do the job without a price. It was the man that did the job that would make me go back two thornton and grooms. ps I finally got the price from my insurance company. To me that is stupid.