Thornton & Grooms Heating, Cooling, & Plumbing

Just as expected from previous work done by Thornton & Grooms.

Very courteous, neat and efficient service. Diagnosed the problem, provided the required part and completed the repair with desired results.

Came in - about 3 times to fix the heating system - with no benefit - the heating system is worse with barely any heat when beore the work there was some heat. Did no clean the drainig pipes from humidifier leading to water on the floow and small flood.

Excellent. He provided really good information and was very courteous.

I’ve used them for a couple years. They are very prompt and they come when they say they are coming. The people that work for them are very professional. However, their price is on the high side.

Prompt response. Once here, no trouble. Kevin McCarthy did the work, and within an hour both drains were cleared.

David was punctual and he and the company were very communicative re: arrival time. My new back up sump pump had failed twice, causing 2 floods in the basement. He was able to come out that day and diagnose and fix the problem. He also will return next week to put the finishing touches on the job. David is a Master Plumber. He was very professional, but also friendly. He took the time to explain the situation to my elderly father. Having had some "not so positive" experiences lately this was a breath of fresh air. I doubt I will ever use anyone else in the future as I can't imagine a better quality provider.

Inspected two furnaces. Did not fix a thing. Did not service any of the filters / humidifiers / components. The recommendation for the solarium ignored our stated desires (heat the room on rare occasions during the winter holidays), and instead went for the gold-plated, most expensive option with a price tag of over $6,000. Did not even offer a range of solutions.

We have had them out a few times over about a ten year period. Their prices are expensive, but their work is exemplary. We have never had any troubles with the work they have done. I would consider contacting them again for plumbing, but I would contact other companies for estimates as well.

The website said clearly, "99$ to unclog any drain". so I called them and asked specifically, "this is the final price, correct?, no add ons?" answer: yes. So I arranged it for my aging father. come to find out the final bill was 200$ because they replaced a trap pipe, apparently. dont know if they asked my dad if it was ok to inflate the price or not, all I know is he has a 200$ bill now. they also came out previously after the flood to check the furnace. it was already working, so my dad unnecessarily made the appt for them to come. Here, he was socked with I think about a 350$ bill for what should have been a simple inspection. I think they found some part to replace that I think they said was "dirty". Buyer beware.

The technician does not seem to have a good knowledge of what is going on. Check all the circuits, and claimed that the wiring does not seems right to him. He even suspected DTE issue. By several failed trials, finally he found that it is the low pressure switch that prohibits the AC to work normally by calling for help, and he adds some refrigerant. It has been almost 4 hours. He did NOT perform a leak check, and charged high diagnostic fee and refrigerant recharging fee. I hope he did not mess up the circuits. In all, it is not a good experience, and I would very hesitate to use them again .

They were very professional. I spent $120.

Went well, they cleaned it our. Did not have camera but came back two days later and did it at mo additional cost.

This company is unethical. Do not use them. I made the mistake of finding this out twice. First they came out to jet out my main drain line. In the process, they informed me that my pipes were eroding and they needed to tear up my basement floor and replace 30' of piping. I brought Nelson Brothers out for a second opinion and they took a camera foot by foot and said nothing was wrong with my pipes. Then, due to a service plan, I called them back when I had a leaky garage disposal. The technician told me "my housing was cracked" and I needed to replace the disposal. My fiancé came home to look at it and looked at the connection from the kitchen drain and saw that the washer was on the wrong side of the connection. He fixed it for free. I'm now leak free. I actually called the company to tell them I will not use them again and I will forewarn others. I value good, honest service and that's not what I received.

I'm buying a house and closed on it yesterday. The seller had told me that the kitchen faucet leaked but he had prepaid to have it repaired. The plumber from Thornton and Grooms came today. The faucet is a Kohler pull-out and would cost me $217 at a plumbing supply house. The cartridge is $8.00 at the same supply. The plumber took 10 min to replace the cartridge. When the work was done he said I needed to sign a receipt to show that the work was done. When he gave me the receipt I almost fainted. Thornton and Grooms charged the seller $420 to replace the cartridge, a price that I think is unconscionable. I had a previous experience with Thornton and Grooms. It was about 2 years ago. I was out of town and my wife called and told me that the toilet in our master bath was leaking and there was a puddle of water under it. She was concerned so I said she should call a plumber to have a look at it. She called Thornton and Grooms. The plumber told her that the toilet needed to be replaced and it would cost about $1000. She called me and I told her she must have misunderstood because no way would it cost that much to replace that toilet. The plumber was still there, I talked to him and, yes, he said it would cost about $1000; he could get an exact figure. I talked to my wife; told her how to turn off the water to the toilet and said she should use one of the other toilets in the house until I got back. When I returned I found that there was nothing at all wrong with the toilet. The leak was coming from the water supply line. I got a new water line at the local hardware for $7.50 and fixed the toilet. Under no circumstances should you use Thornton and Grooms.

The job was done properly and I was satisfied with the work. The plumber cleaned up and removed the old disposal.I thought the price was a little high considering the install only required about 3/4 hour. Note: The total cost of the service included a new disposal.

Excellent job overall. David was very knowledgeable and professional. Explained his work, and he showed replaced valve and reasoning. I was very pleased with the cleanliness as well. We have experienced recent snow fall and nothing was tracked into the house/carpet.

Great explanation of what needed to be done. Took great care to protect all flooring. Quick work - have already had them back for other work.

It turned out well. They did a great job.

It was wonderful. Christian based company. Very Friend. No hitches. Everything works great! Love the company. I would recommend them to everyone! They even say a prayer for everyone they help.

I feel like it was pretty expensive to clean sediment buildup from the AC unit in a drainage pipe though. They do a good job and are always prompt. They are clean and conscientious when they're here.

I don't know that we would necessarily recommend them. They did okay but they were very expensive. We thought it was way over priced. We were in a bring and had to use them. They came out quickly, we were in a no water situation where we had to turn the house water off. So they came out quickly, but it was very expensive, very, very expensive. Much more than we thought it should have been. We had to turn the water off to the house. We had a double wammy there. For twenty minutes worth of work it was a lot of money.

They're very professional, very responsive especially if you are a repeat customer with an emergency. They're a little expensive but you definitely pay for what you get.

He offered to "clean the blower" for $300. I asked how long it would take. He said, forty five minutes. I asked if any parts were involved. He said, No. So, I said, Let me rephrase: for $400 an hour you will clean the blower in my furnace. He said, Yes. $400 an hour !!!!!!! I politely asked the man to leave. And, cleaned the blower myself.

They were efficient, they did their job and was out of here. No real complaints.