Sands Appliance Service

Thorough testing of stove/oven. Professional work.

I called late in the afternoon on Monday and the technician was out late Tuesday morning. He was very pleasant, professional and knowledgeable. He diagnosed and repaired the dryer leaving the area clean and everything nicely reinstalled. I am very pleased and would definitely use them again.

The part came 2 days later with a total repair cost of ~$350. Knowing that I could have bought a new dishwasher for not much more than $500 I pressed the technician whether there was anything else he could see wrong with the unit and whether the overheating had damaged any other parts. He assured me everything else looked ok so I had him proceed with the repair. (remember that had I not, they would have charged me $100 for the visit and diagnosis alone). That repair was on 8/13. Flash forward to 8/17 and after only a half a dozen dishwasher runs after the initial repair, the dishwasher is now leaking water all over the kitchen floor while running and we called them for follow up repair. The same technician was able to come back out the following day and was able to diagnose and fix the problem for no additional charge. I must say that I was prepared to write a much more negative review had they not been so helpful in coming back out to repair what seems to be a issue that may have been overlooked related to the initial problem. Therefore I give them high marks for professionalism in completing the job without charging more.

The technician did a fair job finding the issue and correcting it. He, of course, said the housing unit was warped and should be replaced. I had a hard time believing that considering the dryer is only 2 years old and only started making the noise after moving the dryer to clean behind it, which I explained to the technician. The part he suggested would have cost almost $300. The companies service call policy waives the service call fee if you have them service based on their recommendation (thus the $300 part) which I personally didn't believe was needed.

Terrible, my easy going wife got her blood boiling and told the technician to get out of our house.

I called Sands Appliance Service because my washer stopped pumping water out. I suspected the lid lock mechanism was broken, and Scott, the repairman they sent out, confirmed that. He fixed it in a matter of minutes and didn't try to talk me into any other unneeded repairs. I was very happy with the service and would recommend them to anyone for washer/dryer issues. They also do kitchen appliances.

The technician came on time. However, he charged me for $198.80 for just replacing the broken water line. Below is the break down: Diagnosis: $40 Parts(water line): $30 Tax: $1.8 Labor: 127 (for only 15 minutes). This is absurd!!!!!!!!!!!!!!!!!!! Equivelent to $$500/hour!!!!

Great experience with Sands. I've used them a few times on my home and a rental property. My family and friends use them as well and have had good experiences. They have always been on time and very clear about the options we have. The repairmen are knowledgable and polite. This particular instance was a noisy dryer in my rental property. They came out the next day and fixed it quickly, they also performed some long overdue maintenance on the dryer. Will continue to use Sands for all of my appliance repairs.

Overall I could not be happier.

They were out the same day as the initial call we made. They had everything in their truck and did a great, efficient job. I would recommend them.

Serviceman came out promptly and did diagnostic evaluation which he says showed that "everything checked out OK" except for burner coil in the upper (small) oven. Did not have that in stock, but came out 2 days later and replaced. Total $260. Error message re-appeared 3 days later. I was already debating whether to replace range or repair and decided to go with Sands due to multiple great reviews. Figured they'd be the type to fix it right the first time. Frustrating to have spent the money and end up with the same problem I began with.

Called the company and they sent a tech out that afternoon. He thought he had the problem fixed, but as a soon as he left, problem started again. However, I called the company and the tech came right back and fixed the problem. Has ran great ever since.

Overall the experience was okay. I did think they were too expensive though. Didn't really click with the technician either. We Just moved into this house about 10 days ago so a lot if stuff is still in boxes including my printer. Therefore I couldn't print out the Angieslist coupon which I explained over the phone at the time I made the appointment. Anyway, they gave me a hard time about printing the coupon even though I logged in and pulled it up on my phone. The technician kept asking me about cash. He said that they offered a discount for paying cash. Then he asked me if I was old enough to get their "Senior" discount. Not sure ifwhere he wassaid being funny or what. Though that comment was offensive, I called their offices and after keeping me on hold for a good while, they finally agreed to let me use the coupon. They told me to write it out on a piece of paper and sign it.

The tech was punctual, knew what he was doing, and was in and out quickly. No complaints.

He gave us some tips. He has performed a lot of work for us. He didn't try to find nonexistent problems. We will use him in the future.

They did do what they were supposed to do. They were punctual and I would use them again in the future. I do think that they were too expensive however.

Had to wait for a part. Only one of four companies contacted that repaired this brand. Pleased with service.

My refrigerator was having major problems. The water dispenser wouldn't work. The ice compartment heated up. The crisper froze things. The repairman quickly diagnosed the problem and replaced the computer module. I have used Sands Appliance Repair several times over the past twenty years and would highly recommend them.

The service went fine. Technician said that the dishwasher design has issues with removing food debris and said the only way to ensure that the dishes would clean would be to rinse them through before placing in the dishwasher. Also using a dishwasher cleaning agent regularly would help.

The broiler element in our range burned out. I called for service at 8:00 am and the repairman (Scott) was on site within 2 hours. Although they didn't have the part on the truck, they went to some trouble procure it and install it the next day - in the morning at my request - since I had a houseful of company on the way. We decided to have the other (oven) element replaced at the same time as a preemptive strike. He had this part on the truck and completed the job quickly. Oh, and no complaints while I took 5 minutes to clean behind the stove while he had it pulled out! I paid cash to save 10%. I sense that they charge a little more, but their responsiveness was worth every penny.

Their responsiveness was quick. I will use them again in the future.

I was very impressed with the young mans demeanor and knowledge of repairs needed. I have clear documentation of what was done and how much each step cost. This was an excellent experience and I would use this company again.

My Bosch dishwasher was filling up with water but would not wash. The technician, Randy, checked all the components and found the main wash pump was bound. He was able to free up whatever caused the pump to stop (possibly some food particle). Since then, the dishwasher is back to it's normal self - washing my dishes beautifully! He also fixed the loose handle on the door. Randy was a delight to have service my dishwasher - very professional and helpful with my many questions. Overall - my experience was excellent.

I did not have work done by this company. I called them to fix the heating element on my 30 year old Sear's Kenmore dryer. The women answering the phone explained that there was a $75 service fee and $35 diagnostic fee. The service fee would be deducted if the appliance was repaired by them. However, not knowing if the dryer could be fixed,I was told that I would still have to pay $110.00 for them to come out to my house even if the dryer could not be repaired.

Great Job Angie's List discount was an extra bonus