Reynolds Water Conditioning Co is Michigan's oldest water purification and filtration company, since 1931. Still owned and operated by the Reynolds family, we specialize in solving problems typically associated with both well and city water in Southeast Michigan. Our professional grade service and products are guaranteed to give you better water at a cost effective price. Ask us about our new ClearStream Iron, Rust and Odor Filter.
Business highlights
93 years of trusted experience
Services we offer
Sales & Maintenance - Water Softeners, Iron & Rust Filters, Sulphur Odor Elimination, Drinking Water & Reverse Osmosis Systems, Arsenic Removal, Water Coolers, Whole Home Filtration, Salt Delivery, Filter Changes, System Tune-Ups.
Reynolds installed a reverse osmosis water filter in my basement in January of 2024. I think we paid something like $3000 for it. In May of the same year (four months later), I come home one evening, and hear something like a firehose in my basement...I thought I had Niagara Falls in my basement. I go downstairs to check, and find half my basement underwater, and the "gushing sound" is coming from the piping on top of my wonderful new Reverse Osmosis unit...it's spraying out just like a firehose. I managed to shut it off with one of the levers below, and call Reynolds. They sent out someone the next day...and were very insulted that I wasn't appreciative for their quick response. Here's MY question: how much would it cost for a unit that DOES NOT FILL MY BASEMENT WITH WATER during the first 4 months? Do yourself a favor and go elsewhere. Who needs this kind of crap! I'll never use this company again.
Description of Work: Reynolds installed a reverse osmosis water filtration unit that filled my basement with water less than five months later
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Response from Reynolds Water Conditioning Co
We were sorry to read your negative review [Member Name Removed]. We strive for perfection in everything we do, including using the best components in the industry. Unfortunately, once in a great while a component fails--which is what happened in your basement (a small fitting). We were promptly out to your home and replaced the fitting which caused the leak. For the sake of accuracy, your $3000.00 cost was for both a reverse osmosis system and a whole home filtration unit. I reviewed the pictures we took and, fortunately, the water on the basement concrete was limited to about a 4ft x 12ft area and did not cause any damage. Again, we apologize for this component failure and do appreciate you as a customer. Thank you, Jamie Reynolds
Kim W.
09/2023
1.0
water softeners
+ -1 more
I had Reynold's Water Conditioning install a whole house iron and sulfur filter last year for several thousand dollars. No problems with the initial install. One month before my warranty expires I made a service call because I was noticing water leaking. The technician,Jason, came on a Friday. He said he noticed a filter needed cleaning. He cleaned it. Thereafter, the filter, my well pump and sump ran continuously. I could not reach anyone on the weekend. Monday after several calls the service manager called me back. He tried to walk me through bypassing the filter. I did this, but the pumps continued to run. I called Miles Bentley to check my well pump out. He looked at everything a d determined there was an issue with the filter. He specifically identified the problem . The Reynolds tech came back and fixed the problem. I requested a credit for the $150 I had to pay Bentley. The tech even put it on the receipt. I've tried to call Reynolds FIVE times. I get the run around that the office manager is on vacation, on the phone, etc. I'm told she'll call me back. I've not received a call back. Poor customer service. DO NOT USE THIS COMPANY. WARNING!
Description of Work: Filter maintenance and service
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,600
Response from Reynolds Water Conditioning Co
[Member Name Removed], we spoke soon after you posted your review and I appreciated you talking to me. I agreed entirely with your comments and apologized for the breakdown in communication on our end. We strive to provide the best products and service in the industry, but occasionally fall short of our high standards. I advised you that we would mail a $150.00 check immediately to cover the service call, and in addition, double the warranty on your iron filter. Again we apologize, and appreciate you very much as a customer. Thank you, Jamie Reynolds
Mike H.
02/2023
5.0
water softeners
+ -1 more
Excellent communication, knowledge and service. All I could ask for. You have a lifetime customer in me!
Description of Work: Water softener, reverse osmosis, and iron removal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Eiji M.
07/2021
5.0
water softeners, water delivery
+ 0 more
Reynolds select a Whole House Filter before Reynolds Iron Filter and Reynolds Softener. The Filter look good enough for my wish. This company can suggest what I need and make good performance.
Description of Work: Add Whole House Pre Filter
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Tim M.
07/2021
5.0
plumbing, water softeners
+ 0 more
Very good company to work with. They do what they say they do. Installation was a bit of a mess. It has been a month now and we are happy with the results.
Description of Work: Water softener and arsenic filter
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susette J.
02/2021
5.0
plumbing, water softeners
+ 0 more
We bought our first water conditioning system from Reynolds in 1997. We were very satisfied with this system from day one. 24 years later we needed to replace it and of course we bought another system from Reynolds. The installation was completed in a timely and professional manner. Our sales person was prompt and courteous. I highly recommend that you purchase your water conditioning systems from Reynolds.
Description of Work: New water conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Felipe P.
02/2021
5.0
water softeners
+ -1 more
Great service, good product quality. I would recommend this service
Description of Work: Water softener installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laurie C.
02/2021
5.0
plumbing, water softeners
+ 0 more
Wonderful. From the minute we met Jamie we knew that it was the right company for us. He was honest and professional and kind. He reviewed everything that could be done. Never made us feel we had to do anything. He was prompt with a quote. When we agreed on services that we wanted done we were able to schedule promptly. Don and Brendon came out and installed everything perfectly. They worked very hard all day. Great company. You just don’t get this kind of service anymore.
Description of Work: Whole house water system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda R.
01/2021
5.0
water softeners, wells
+ 0 more
Reynolds is always prompt with their service calls and the technicians are knowledgeable and reliable. I have had my well water tested for softness and purity, and our softener adjusted if necessary to provide the purest, best drinking water. We have potassium delivered twice a year which provides salt-free water softening.
Description of Work: Well water testing, softener service, salt/potassium delivery services
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
john M.
01/2021
5.0
water softeners
+ -1 more
Polite, prompt, and appropriate installation. A very professional company.
Description of Work: R & R water softener
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
roberta S.
01/2021
5.0
plumbing, water softeners
+ 0 more
easy. Branden was the tech who did the installation. He was professional, friendly and very informative. very neat job with no problems at all. would recommend reynolds to all.
Description of Work: installation of clearstream iron-rust-odor filter and a high flow cartridge filter
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sarah L.
01/2021
5.0
plumbing, water softeners
+ 0 more
After 3 years of hard, rusty water, and many unsuccessful attempts at a “fix” from our old system provider, we finally have clean, clear, water thanks to Reynolds! From consultation to finish Reynolds was punctual, courteous, helpful and professional. They listened to our concerns and helped our family with our specific water needs. Thanks to Jim and staff we now have great water!
Description of Work: New filtration and water softening system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
lena W.
12/2020
5.0
plumbing
+ -1 more
Love it. Very low maintenance, better water quality. Work ethic was professional, timely and courteous
Description of Work: Replaced water softener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Betty H.
11/2020
5.0
plumbing, water softeners
+ 0 more
Excellent! We had a Reynolds in our old house and now we have one in our new home. We are very happy with the service and the product.
Description of Work: New water softener installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
James N.
10/2020
5.0
plumbing, water softeners
+ 0 more
Dave came out and reviewed what we had and made recommendations for what would suit us best. Very professional presentation and the process to purchase and set up install went very smoothly. Day came for install, Kerry showed up on time and he showed that he knew what he was doing. Very neat install and was concerned that all our questions were answered prior to leaving. Absolutely satisfied with our softener, the quality of work and I would not hesitate to recommend Reynolds Water Conditioning.
Description of Work: Needed to have an older and not working water softener replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
D C.
09/2020
5.0
water softeners
+ -1 more
They have very knowledgeable employees. There service is great! Couldn't be happier with my purchases.
Description of Work: Purchased my whole home water softener, rust out system, and reverse osmosis system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jon R.
09/2020
5.0
water softeners
+ -1 more
whole house water purification system
Description of Work: Terrific customer service. Very knowledgeable staff. Easy installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
R D.
09/2020
5.0
plumbing
+ -1 more
Like clockwork Arrived on time Worked diligently Elegant installation Cleaned up after the installation Work done with a smile
Description of Work: Additional water filtration
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Luke B.
07/2020
5.0
plumbing
+ -1 more
Great service - personal touch, competitive price, convenient installation and fast execution.
Description of Work: Reverse Osmosis system installation to purify water
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$935
Stephanie K.
06/2020
5.0
plumbing, water softeners
+ 0 more
Their sales and service people are incredibly professional and trustworthy. We have and will continue working with Reynolds for years!
Description of Work: Install of water softener, water heater, RO system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Dave L.
06/2020
5.0
plumbing, water softeners
+ 0 more
I'm very happy with the job that Reynolds did for me. All through the process from initial contact, to technical sales visit, thru installation and after-the-sale follow-up, the whole team was very professional and top-notch. I highly recommend them!
Description of Work: Replace water softener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John P.
06/2020
5.0
plumbing, water softeners
+ 0 more
Very smooth, got the job done quick when others wouldn’t even make the attempt
Description of Work: Water softener installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Rosalie D.
05/2020
5.0
water softeners
+ -1 more
I had a very good experience and would recommend this company!💯
Description of Work: Water softening system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Garry T.
04/2020
5.0
plumbing, water softeners
+ 0 more
They arrived on time for their appointment and gave me a price that was considerably better than their competitors. They arrived on time and completed the installation and answered all my questions completely and thoroughly. They followed up and asked me if I was happy with the installation and the performance of the system installed. I would recommend this company to anyone who needs water conditioning in their home. I have to give this company an A++ rating.
Description of Work: Whole house water condition and reverse osmosis on refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jake S.
02/2020
5.0
water softeners
+ -1 more
We recently purchased a new home and the water softening system didn’t appear to be working properly Reynold’s came out for free to do some testing. It appeared the system was not working at all, Reynolds provided a competitive quote with a great product to replace the system. Very professional and customer friendly!
Description of Work: Replacement of Water Treatment Equipment
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water Filtration and Softening,
Plumbing,
Wells and Pumps,
Water Coolers
FAQ
Reynolds Water Conditioning Co is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Reynolds Water Conditioning Co accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Reynolds Water Conditioning Co offers free project estimates.
Yes, Reynolds Water Conditioning Co offers eco-friendly accreditations.
No, Reynolds Water Conditioning Co does not offer a senior discount.
No, Reynolds Water Conditioning Co does not offer emergency services.
Yes, Reynolds Water Conditioning Co offers warranties.
Reynolds Water Conditioning Co offers the following services: Sales & Maintenance - Water Softeners, Iron & Rust Filters, Sulphur Odor Elimination, Drinking Water & Reverse Osmosis Systems, Arsenic Removal, Water Coolers, Whole Home Filtration, Salt Delivery, Filter Changes, System Tune-Ups.