Reynolds Water Conditioning Co

Reynolds installed a reverse osmosis water filter in my basement in January of 2024. I think we paid something like $3000 for it. In May of the same year (four months later), I come home one evening, and hear something like a firehose in my basement...I thought I had Niagara Falls in my basement. I go downstairs to check, and find half my basement underwater, and the "gushing sound" is coming from the piping on top of my wonderful new Reverse Osmosis unit...it's spraying out just like a firehose. I managed to shut it off with one of the levers below, and call Reynolds. They sent out someone the next day...and were very insulted that I wasn't appreciative for their quick response. Here's MY question: how much would it cost for a unit that DOES NOT FILL MY BASEMENT WITH WATER during the first 4 months? Do yourself a favor and go elsewhere. Who needs this kind of crap! I'll never use this company again.

I had Reynold's Water Conditioning install a whole house iron and sulfur filter last year for several thousand dollars. No problems with the initial install. One month before my warranty expires I made a service call because I was noticing water leaking. The technician,Jason, came on a Friday. He said he noticed a filter needed cleaning. He cleaned it. Thereafter, the filter, my well pump and sump ran continuously. I could not reach anyone on the weekend. Monday after several calls the service manager called me back. He tried to walk me through bypassing the filter. I did this, but the pumps continued to run. I called Miles Bentley to check my well pump out. He looked at everything a d determined there was an issue with the filter. He specifically identified the problem . The Reynolds tech came back and fixed the problem. I requested a credit for the $150 I had to pay Bentley. The tech even put it on the receipt. I've tried to call Reynolds FIVE times. I get the run around that the office manager is on vacation, on the phone, etc. I'm told she'll call me back. I've not received a call back. Poor customer service. DO NOT USE THIS COMPANY. WARNING!

Excellent communication, knowledge and service. All I could ask for. You have a lifetime customer in me!

Reynolds select a Whole House Filter before Reynolds Iron Filter and Reynolds Softener. The Filter look good enough for my wish. This company can suggest what I need and make good performance.

Very good company to work with. They do what they say they do. Installation was a bit of a mess. It has been a month now and we are happy with the results.

We bought our first water conditioning system from Reynolds in 1997. We were very satisfied with this system from day one. 24 years later we needed to replace it and of course we bought another system from Reynolds. The installation was completed in a timely and professional manner. Our sales person was prompt and courteous. I highly recommend that you purchase your water conditioning systems from Reynolds.

Great service, good product quality. I would recommend this service

Wonderful. From the minute we met Jamie we knew that it was the right company for us. He was honest and professional and kind. He reviewed everything that could be done. Never made us feel we had to do anything. He was prompt with a quote. When we agreed on services that we wanted done we were able to schedule promptly. Don and Brendon came out and installed everything perfectly. They worked very hard all day. Great company. You just don’t get this kind of service anymore.

Reynolds is always prompt with their service calls and the technicians are knowledgeable and reliable. I have had my well water tested for softness and purity, and our softener adjusted if necessary to provide the purest, best drinking water. We have potassium delivered twice a year which provides salt-free water softening.

Polite, prompt, and appropriate installation. A very professional company.

easy. Branden was the tech who did the installation. He was professional, friendly and very informative. very neat job with no problems at all. would recommend reynolds to all.

After 3 years of hard, rusty water, and many unsuccessful attempts at a “fix” from our old system provider, we finally have clean, clear, water thanks to Reynolds! From consultation to finish Reynolds was punctual, courteous, helpful and professional. They listened to our concerns and helped our family with our specific water needs. Thanks to Jim and staff we now have great water!

Love it. Very low maintenance, better water quality. Work ethic was professional, timely and courteous

Excellent! We had a Reynolds in our old house and now we have one in our new home. We are very happy with the service and the product.

Dave came out and reviewed what we had and made recommendations for what would suit us best. Very professional presentation and the process to purchase and set up install went very smoothly. Day came for install, Kerry showed up on time and he showed that he knew what he was doing. Very neat install and was concerned that all our questions were answered prior to leaving. Absolutely satisfied with our softener, the quality of work and I would not hesitate to recommend Reynolds Water Conditioning.

They have very knowledgeable employees. There service is great! Couldn't be happier with my purchases.

whole house water purification system

Like clockwork Arrived on time Worked diligently Elegant installation Cleaned up after the installation Work done with a smile

Great service - personal touch, competitive price, convenient installation and fast execution.

Their sales and service people are incredibly professional and trustworthy. We have and will continue working with Reynolds for years!

I'm very happy with the job that Reynolds did for me. All through the process from initial contact, to technical sales visit, thru installation and after-the-sale follow-up, the whole team was very professional and top-notch. I highly recommend them!

Very smooth, got the job done quick when others wouldn’t even make the attempt

I had a very good experience and would recommend this company!💯

They arrived on time for their appointment and gave me a price that was considerably better than their competitors. They arrived on time and completed the installation and answered all my questions completely and thoroughly. They followed up and asked me if I was happy with the installation and the performance of the system installed. I would recommend this company to anyone who needs water conditioning in their home. I have to give this company an A++ rating.

We recently purchased a new home and the water softening system didn’t appear to be working properly Reynold’s came out for free to do some testing. It appeared the system was not working at all, Reynolds provided a competitive quote with a great product to replace the system. Very professional and customer friendly!