Response from MICHIGAN HARDWOOD FLOORS SERVICES
As you mentioned above, I had already given you an estimate a couple months back. When you called, this time, you had requested to have another estimate done in a different area. I asked you very politely, since I had already given you an estimate a while back and you didn’t respond, whether you wanted to do this project with me. Your answer was no, that you had another guy. Then I asked that since you already have somebody else doing the job, why do you want me to come to your hour house, to which your answer was ‘I just need an estimate.’ I asked you once again ‘Why do you want me to come again,’ to which you fell speechless, and I thought you had hung up the phone. You called me back right away and started to yell at me, threatening to put up a bad report on Angie’s List. It is very clear that you did not want to hire me from the beginning – you just wanted to take advantage of my knowledge, and get answers to your questions, which is what you did when we met for your first estimate. Since you did not want to hire me, then that does not give you any right to label me with an ‘F’ rating. Just like customers choose the contractors they’d like to work with, our company tries to do the same – they want to make sure they can build a positive relationship from the start.