Best Choice Total Home Improvement

It went great with them. They got the work done in a day. They upgraded the roofing tile at my request and I liked the 50 year guarantee and that they provided some repairs to the wood underneath where animals had gotten in.

Loved Roy, answered all questions even when we called him. Communication was great. They did a great job on cleaning up. They informed us of all they were doing or came up along the way. We would definitely reccomend them to others. I love my new green roof!

Best Choice did an excellent job on my roof. They did the roof on my house and garage in one day. Owner Matt Kneeshaw showed up first thing in the morning to make sure everything got started off right. He answer any and all questions. The roofers were very professional making sure none the plants and shrubs around the house and garage weren't damaged during tear off and installation. I've never had a roofing crew pay attention to detail and clean up as good as these guys. I would definitely recommend Best Choice everyone. Thanks again Matt Kneeshaw.

I emailed for assistance and got a response a few hours later. They were prompt and had some guys out here the next day. It issue was completely my fault/lack of knowledge and they were very easy going about it and didnt make me feel badly. Working with them had been a great experience and we look forward to using them again

I would never use this company if I were you. After the initial roof was put on there was a problem that the salesman, who was at my house, said they he would have fixed. I never contacted the company because the salesman told me HE was going to contact the owner and show him the pictures of the problem. After almost a month of being told that it was going to be fixed I finally gave up and called the office twice. Nobody called me back. After three weeks I wrote a letter and sent it registered and they finally contacted me. They did give me $600.00 for a vent leak that happened after the roof was done. I had to pay for a heating and cooling company to tell that my vent was fine and if they had caulked it when they did the job it would not have leaked.

The work performed on your home is important, but just as important are the men that stand behind the work. I write this review not even as a customer of Best Choice but because of my dealings with the company itself. I unfortunately hired a different company to do siding on my home. It’s a well know company that completely butchered the job. I was referred to Leon (Owner) in hopes that we could get the original company to pay for him to redo their terrible work. Leon was above all else someone of integrity. He tells you the truth and is one of the nicest people you’ll meet. He always answered or promptly returned calls, even after we couldn’t arrange for the first company to pay. From all I know, Beat Choice does terrific work, but I would hire them on the spot just based on the men behind the company.

I called Best Choice Total Home Improvement for a free estimate on a new roof. The sales rep came out to my home on 8-29-2017 and we talked about different options and I remember deciding on getting the ridge vent. I called back almost a year later to accept the proposal, but the proposal was never updated to reflect my interest in the ridge vent. I made it clear when I called that I wanted a ridge vent and not 14 can vents. The only change made to the proposal sheet that their sales rep gave me back in 2017 was the date and the total amount, which I was told was to cover inflation. I never received a contract or any other paperwork that stated what they were and were not going to do. The project was scheduled during a thunderstorm so the crew was rushed and shingled over holes they somehow put in my sheathing. They ripped the leaf guard off my gutters for some reason, destroying some of them as they tossed them to the ground when they were ripping the old shingles off. They ran their gas-powered air compressor on top of my brand new paver sidewalk which dripped oil all over it. They damaged my gutter by dropping their garbage cans on top of it while dumping their trash in the dumpster that was in front of my garage door. They never went into the attic to check if the soffit vents were cleared or if there were enough to accommodate the ridge vent they installed on my roof. They intentionally lifted the plywood off the facia board and stuffed a piece of drip edge under the shingles to make a vent at the edge of the roof above my garage because they knew there wasn't any vents in the soffits. This created a noticeable bump and a leak in my garage which I called to have investigated. They first sent out their siding contractor to fix it by pounding on the bump with a hammer for about an hour. They finally sent the roofer back out who ripped the shingles back to expose the lifted board. I took a picture of it and was told it was repaired by tearing off a couple layers of the plywood to help bevel out the bump. I took a picture from inside the attic to show the daylight shining through the gap they made. They altered my roof by cutting in a ridge vent and blocked off the gable vents at both ends of the attic without adding any soffit vents. My garage soffits never had vents cut into them, so my attic became soaking wet and full of mold after 5 months of being without any ventilation. I contacted the owners of the company who told me the problem was due to me heating my garage, despite the fact that its drywalled and insulated, rather than the fact that they failed to provide any ventilation into my attic. After proving to Best Choice Total Home Improvement that there was never any vents cut into my soffits, they began telling me that cutting out soffit vents wasn't there job. According to the manufacturer of the shingles they used on my house, they were supposed to properly install the shingles, which includes ensuring a balanced airflow in the attic. Best Choice Total Home Improvement failed to do this and refused to correct it. I had to pay a professional licensed inspector to inspect their job and write up what was needed to correct the problems, which I ended up having to pay another contractor to do because Best Choice refused to do it themselves. Despite many attempts at trying to get them to come back out to do anything, they never did and I was forced to hire another contractor to do their job. I told the owner of Best Choice that I was planning on having my township inspector come out to look at my roof. He told me afterwards that he had spoke with my township inspector prior to him coming out to my house. I suspect he must have bribed the inspector to give the report that he did because he never even went into the attic nor did he go up on the roof to inspect anything. I then hired another independent licensed inspector who didn't work for the township and was at my house for three hours taking pictures and inspecting both sides of the roof and came up with several issues, included not having any ventilation over my garage, flashing that needs caulking, shingles that need to be trimmed more around vent pipes and so on.

Great job overall. Crew was expert on time and professional. Leon and Matt were great to work with. Everything was smooth and exceeded expectations.

It went fantastic. The entire experience of dealing with them from sales to site manager was positive. I was very impressed with the professionalism of all involved, especially Jeff the site manager. He told me that our roof would be done in one day, and though I was doubtful, they knocked it out. They took many measures to protect my house from falling shingles and debris, and made my yard looked clean and was magnet rolled many times over. I'd use them again for any home improvement job!!

Had to have them come out several times to do follow up. For example, their roofers did not sweep the lawn with a magnet. We had to call to have them come back and pick up about 5 lbs of nails the we're scattered in the lawn. Installing shutters was a similar problem. They also would give us a timeframe when they would be out to do the work and then not show up or call.

Fully recommended!