CVE Homes

Description of Work: Home Builders

Description of Work: Built a new home

Description of Work: We decided to go with CVE because we really wanted to build within a sub-division that they had lot deals with the developer. We had never heard of them before, and we found out why. We signed a contract with CVE's selling realtor, who also talked us into being our buyer agent. We then didn't hear anything from CVE for over a month. It was supposedly taking that much time to get the building permit. We hadn't even met with their in-house architect to go over what we wanted for the floor-plans. One of our greatest concerns for the lot we chose was the grading. Our lot sits in a gully, but the neighbor's house was up on a hill. We needed to know who the water was going to flow and drain since we asked for a walk-out basement, and informed them we wanted to build a secondary garage. We went back and forth with them trying to get information...any information. We also hadn't seen the elevation drawings before they started. They said we didn't need to worry about that until well into the project. The buyer agent - CVE's seller hadn't been any help either. She would completely avoid us and our questions, which indicated the dual agent agreement was nothing more than a way to get both sides of the commission, and for doing absolutely nothing. We ended up telling them on Friday, March 23rd that we were not moving forward until they gave us all of the information were had requested. An in-person meeting was called by them, which took place the following Monday. We brought a lawyer with us for representation and as an outside witness to what was said. The meeting ended with a promise that communication would be improved, and we went forward. Communication never improved. CVE even hired an office co-ordinator to help keep track of the different buyer's requests, questions, and selections for the homes. Information to her usually got lost somewhere. We had to give the same information over and over again. We had to talk directly to the vendors and contractors to make sure work was getting done, and done the way it was requested. At one point, we were told the contractors were told not to talk to us, but then my cell phone number was handed out to someone CVE should have been relaying information to, and told me that it's easier if I tell them what's needed. The house had many issues including putting the wrong siding on, and installing a tiny window that didn't open in one of the bedrooms - as the only window! They didn't order enough stone for the outside, which took another few weeks, and they completely forgot to order our front door, but somehow got our side-lights. We weren't asked about the garage door color, which they delivered white. When we mentioned it was the wrong color, the response was it only came in three colors - white, beige, and dark brown, so they would need to paint it. I have no idea if that was to save them money, but we wanted dark brown, so now we have a white garage door that was painted dark brown. The recess lighting trim we purchased were installed improperly. Whoever did it, squeezed the springs too tightly so they wouldn't release and catch on the can. They kept falling out of the ceiling. Instead of taking one down and seeing why it was doing this, we were told we purchased poor quality products. I personally went out there with a ladder and fixed each one. They have not fallen since. The builders decided they had enough of us finding fault with their work and communication, so rushed closing. They decided within a week they would have counter-tops, flooring, painting, trim, remaining electrical and plumbing all done. They thre the rest of the house together. The buyer agent sent us an email the day before closing saying she forgot to give us the sub-division restrictions and needed us to sign it and send back immediately. One of the restrictions - no secondary garages, which we told them about at the very beginning. Her broker was called, we spoke with her, and the end result was her going door-to-door for signatures approving the garage or we weren't closing. Now that the house is complete and we've been moving in, we find that their rush job missed a few problems. The front door never was delivered or installed by the time of closing, but we were promised in an addendum they would still do it, and in reasonable time. The slider for the walk-out in the basement does not lock properly, and this too was noted at closing. We have also found our kitchen sink links underneath, they did not hook up power to our dishwasher, but yet installed it, and they installed the stove outlet in the wrong spot so a stove will not push all the way back to the wall. Their plumber never could get the plumbing to work on our master bath soaker tub, and we finally said to forget it - we'll get our own plumbing to deal with it. CVE has been notified of the work they still need to do on the house - the promised work, and the new fixes. Now that they have their money, guess what...we're being ignored. I highly recommend never using them if you want to build a new home. They might be okay if you want to purchase a spec house they've already completed, but do not use them to build your custom home - even if it's only minor changes to one of their current floor-plans. I would also stear clear of their realtor and her team - The Tracy Snyder Team. I will be writing a seperate review on her.