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"He kind of went the extra mile, once the work was done first it was very clean and then the next thing that stood out was he cared about my dogs not getting out of the fence and he fixed a little sense so they could not get out until the other work was complete. Also, he was very thorough and careful."

"Did a great job. Appreciate the knowledge and information"

"Abby was knowledgeable and passionate about her job. She answered my questions and explained how the system works. Thanks Abby."

"The product in and of itself is excellent. The salesperson was well-informed and did a great presentation, offering a very reasonable price. I was thrilled. The workers were professional and polite. However, when they arrived, they had not reviewed how the pipes were to be installed for proper drainage. I sometimes have to jump into work early if I'm needed. I let them know I might have to leave while they were working, and might not be able to supervise their work. I had to leave early, told them the details, and left. I did not come home to what I had requested. I spoke with the dispatch person (the owner's wife), and was told in no uncertain terms that I was stuck with it the way it was because I had "signed off" on the job. I had to stop payment on the check, and reached out to the owner. He informed me that I was being "unreasonable" to ask that the work be done properly, questioned my sanity, and told me I needed help as I had "mental problems". He threatened to send me to collections, and I informed him that I was happy to pay, and simply needed two drainpipes to be put behind the fence instead of in front of the fence. Again, I was told I was "unreasonable", and that the workers were not required to read the specifications for the job, that it was my responsibility to communicate that to them (news to me). He stated he would come in about two weeks, even though it was a "long drive". I thought about the lack of customer service and realized that I really did not want to deal any further with this company, and paid them. My conclusion: great product, good workmanship, but communication with the home office was very angry and drama-ridden (not to mention being told that I was mentally unstable). I think I expected more from them in terms of communication than they are able to give. If you do use them, be very specific about placement, and be sure to stay until the installation is complete. It is a five-star installation and product, which is what the two stars are for. It's a zero in terms of customer service."

"I went through Universal Septic to completely replace my septic field. Let me start with, Eric is very good at telling you everything you want to hear. He gave me an over the phone estimate that was much lower than other companies. When he ran the final estimate, the price went up more than double his over-the-phone estimate. His price was still a little better price amongst other companies I had called. He was very pleasant when I met him and I had no doubts or worries that he would go above and beyond to keep his clients happy. They reconstructed the septic field back in February 2022. On the first day, I was home and I heard a big crash and felt my house shake. His men hit my chimney with one of their trucks and took a good size chunk out of one of the bricks. The job itself took about a week to complete. The men said they would be back out in March or early April for the regrade. Eric also said he would have someone out to repair my chimney. His guys were NOT back in March or april for the regrade. Instead, I had to hound company with emails and phone calls to get them to come out and finish the job they started. Again, they were good at telling me what I wanted to hear. I was told countless times that I was next on the list or they would be out the following week but they did not fix my backyard until mid JUNE. At this point my backyard was a mess! The land was filled with weeds, ruts from the trucks and small sink holes from all the rain we were getting. It was very dangerous to walk on and yet I had to deal with it for months. After the regrade, I had a fence guy come out to help fix the section of fence they took down to get their equipment through. All the hardware that was holding the chain link fence in place was missing and the fence was damaged beyond repair. I had to replace the section completely. Eric warned me they would have to take it down to get their equipment through. He said there would be minimal damage but did not warn me I would have to replace that section completely. It has now been 8 months since the septic field had been replaced and I am still waiting for someone to fix the damage done to my chimney. I am beyond frustrated and hate writing bad reviews. I really wanted to like this company, but I am very unhappy with how the job went and how long it took for Universal to finish the job they started. If you are looking to contract someone out for a bigger job, not just pumping the tank, I would look into other companies."