Miles Plumbing & Heating

The boiler at the Lansing Woman's Club died on December 7, 2021. Mike from Miles Plumbing and Heating was the only one of 4 contractors to actually take pictures of our old boiler and send them to his supply person on-the-spot. Within 24 hours he had a new unit located. The price was competitive. Within 10 days the new unit had arrived from New York and Mike and his team set about removing the old boiler, taking care to protect all the flooring material at the clubhouse. The entire crew was punctual, professional, and extremely courteous in answering questions about boilers in general and this installation specifically. Despite all of this happening over the Christmas and New Year's holidays, Miles had the new system up and running on January 5, 2022. Our club is profoundly thankful and grateful to Miles Plumbing and Heating for the quality work they did, and would recommend them without reservation.

They are great, they are very professional and they are very customer oriented.

He was very helpful with how to solve the problem.

Recently they replaced my water heater. A month or two later a new and different problem arose. (I have an old house!) The plumber they sent that time remembered something I'd forgotten: the replaced heater had failed too soon, probably during its warranty period. (He's the one who had installed it several years ago.) He asked Dee in the office to check into this. Dee called back and apologized for the defective heater, but she advised that it would probably be impossible to pursue a warranty claim because no one had noted down the serial number of the old heater before it was scrapped. But they did not let the matter rest there. They searched out the junked heater, got its serial number, made a claim to the manufacturer, and sent me a check. I give them credit for going the extra mile to make things right.

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All the works was done very well and we are pleased at the results. Our upstairs toilet finally does not leak.

The toilet was running so a new trap was needed. It got replaced and the repairman was finished within 15 minutes. When he flushed it, the toilet no longer ran. However, when it was used and toilet paper was thrown in the handle had to be held down until the paper disappeared. I happened to tell my handyman about the problem and that I needed to called Miles plumbing to make it right. He said he would look into it and he replaced the trap. The trap that was put into my toilet was for the newer models where less water is used. I called just to tell them that one trap does not fit all toilets and they need to check out if the toilet used less water. The owner called me and left a message. He said, "Your handyman does not know what the heck he is talking about. Now your toilet is using more water." He missed the point that even with "his trap" my toilet was using more water because I had to hold the handle down for more water in order for the waste to go down and I had to explain this to every guest who needed to use the bathroom. I did not appreciate the tone of his voice. Miles plumbing did the original plumbing for my house and I have used them for over 40 years in this house, despite the fact that they are a little more expensive than the other plumbing concerns in the area. Now, I will not use them again.

They have always been completely professional. They have always recommended the work that needed to be done, no more, no less. They have always been fair in their prices. They have always been responsive and prompt. We have never had any problem with anything they have done for us. We have never had to call them to come back again after any service.

They are so dependable and do such good work. They come in a very timely fashion. The plumbers are all friendly.

I had been having problems with our tank water heater when returning from Florida. I solicited bids from three plumbers for a tankless water heater. One wanted to charge me just for providing an estimate so didn't request one from that plumber. A second plumber had provided a quote for a medium size tankless water heater and was NOT going to run a new gas line, even though the Navien brochure indicated that a half inch gas line could be used only up to 24 feet (the gas line in our house was 45 feet from the gas meter to the water heater location. Miles Plumbing provided a very competitive price including the largest size Navien tankless water heater and adding a second 3/4 inch gas line for the water heater. The day after receiving their quote and scheduling the installation, our tank water heater stopped working. Miles moved up their installation date to the next day and had the job completed that day with a crew of four plumbers. They were extremely friendly, professional and took great care not to soil any part of the house while doing the installation. During the installation, Mr. Malone told me that the pressure switch on our water pressure tank (we have a well) needed to be larger to make the water heater work right. He also installed the larger switch for only the cost of the switch. Now in addition to a new water heater, we have much better water pressure in our house. We love the new water heater and the peace of mind of not having to worry any more about a leaking or non-functioning water heater. We have used several different plumbers over the years and Mike Malone and his crew are by far the best.

We have been using them since 1965. They do all our plumbing, and we do not call anybody else. Their service price is very reasonable. They are neat, and they clean up their messes. You cannot even tell that they have been here.

Clean, professional, polite, punctual

We bought an old house and were told by two other plumbers that the tub/shower unit was not longer made in that size, and it would be an expensive replacement job. Miles was able to rebuild it without a problem. We also used them to install a new gas line into the kitchen. I paid about the same for the bathroom repairs as I had paid another plumber to replace a kitchen faucet (I had already purchased the fixture, their price was for the INSTALL only). Miles was on time, professional, great value.

I like that they were responsive. I like that they weren't to expensive. I like how they do their billing.

My husband had tried to get hot water pressure to our bathroom sink...long story short - he ended up breaking off a valve in the basement that caused a leak. We shut off the water for the entire house, and called a few plumbers in the phone book. Miles was the only one that answered/responded. Receptionist said they would be over that afternoon, and would give me a 30 minute 'lead time' call since I was at work. Called to make sure it was OK that the repairman came over at 4:30. I was anxious - I know how much 'after hours' costs are, so I asked if I would be charged extra. She said no, because the first job the repairman was at took longer than expected, he would only charge the base rate...my next question - how much is that? $99/hour. High, I know, but if they're going to fix the problem (and well/for good)then I'll pay a bit extra. He came over a bit before 4:30, and got to work. I had been told by a neighbor that I may need to switch out my piping/that it was corroding on the inside. Jim (repairman) said no, that my stuff was fine, and that he wasn't going to tell me I needed something I didn't. He put on the new valve my husband had bought and sottered it on (spelling, I know...). That still leaked. He walked me through what he had done,and what he recommended. Quickly installed the new joint (stated the valve didn't do anything anyway - which my husband and I thought, too). There was still no water pressure in the bathroom (the initial problem). So he took a look - and there was a bunch of sediment in the pipe. He explained this was normal, and that it was easy to clean out. Asked if we would like to clean it out or would like to have him? I asked how long it would take - 15 minutes - and said 'go ahead!' Turns out there was also the wrong type of piece at the end of that pipe (clearly different from the cold water which was working fine). He switched that while he was cleaning out the pipe - and did it all in less than 15 minutes. Because we had a leak in the basement, we had a big steralite container below the pipe to catch the drips. He apparently dropped a piece of pipe, breaking it, and offered to either 1. replace it or 2. take 15 minutes off his time. I took the 15 minutes. It was an old one anyway....Anyway, ended up charging me 1.5 hours for easily 2hours worth of work (and 20 if I let my husband finish the job). You are given an invioce, and then billed later. Makes it easier in case of emergencies...don't always have the money THAT day - but will in a few after payday (which was our case).