CLASSIC POOL AND SPA

Description of Work: Classic Pool and Spa emptied our pool and replaced the vinyl liner and fittings in our 18x32 inground pool. They also set up a water truck to deliver 10,000 gallons of water to partially fill our pool (to save money, we filled the rest of the pool with our hose). The water truck accounts for $350 of the amount we spent.

Description of Work: The pool heater which was less than four years old, wasn't working properly and there was a rust spot on the side of the pool that needed to be repaired. They originally started work on 10/08/09. They attempted to fix the heater, but it worked for less than two weeks. The heater was supposed to work automatically, but I had to start and stop it manually. They attempted to fix the rust spot and painted the concrete (Mar-cite) pool , but the rust spot came back within a few months. The bill for the first call was $2000. I had to call them back 12?30/09 because the heater wasn't working and the rust spot was back. They tried to fix the heater, but it still failed to work properly. They chiseled a hole in the pool side above the rust spot and filled it with white cement. The bill was $585. In January 2010 the rust spot was back and the heater still didn't work. The pool is an indoor pool, and a disconnected pool stack caused $102,000 in water damaged to my home. My insurance company picked up the bill, but the house was undergoing repairs from Feb 3 until May 10. Classic Pool acid washed and repainted the pool (a no-no) patched the rust spot hole again, and fixed the heater. The bill this time was $2,400. The rust spot came back again, and the pool heater did not work. The pool heater is not fixed, not by Classic Pool and the new contractor discovered that the pool had been rewired improperly which had burned out the three backup safety switches.

Description of Work: I contracted this company to come out to my home to fix my water heater for the pool. They told me it needed a new control valve and they now have to order it. I asked them how much it was going to cost and they looked up the part and even called on it while at my home. They told me it was going to cost $99 for the part and $75 to install it. They ordered the part and said they could have it in 5 days. Three weeks later they came back to install it. After they installed it it still didn't work properly. It would intermittently work just as it had before. I called them back and they sent two other guys out to check it out and they couldn't figure out what was wrong with it so they left and said they would be getting back to me. I probably called them 5 or 6 times to see what they were going to do about it and they just kept saying they would get back to me. I then called another pool place and they sent out their service man and he fixed it on the spot. The control valve they had replaced didn't have anything wrong with it. It worked fine. The part that needed replacing was a sensor that cost $27.00. Of course by then I no longer needed the heater because it was warm outside.