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40 years of trusted experience
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Reviews
3.4279 Reviews
Showing 226-250 of 279 reviews
Kate P.
02/2011
mortgage broker
+ -1 moreExcellent! They facilitate everything thorugh e-mail and their website but you can also call and talk to representatives, which makes it very convenient. It was an easy and quick process and they allowed us to use our own closing attorney.
Description of Work: Refinanced home mortgage for a lower rate.
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Yes, I recommend this pro
$500
edwin A.
02/2011
mortgage broker
+ -1 moreHigh cost and pushy. I made a web inquiry for a mortgage quote. They contacted me by phone. The representative was pushy and argumentative.
Description of Work: rate quote
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John S.
02/2011
mortgage broker
+ -1 moreTerrible company! They were so nice in the beginning but once we were close to closing, all of the sudden we needed 12K - something they knew all along but failed to tell us. We nearly lost our dream home to a very shady person working for a heartless company. Once we did pay (wiped out our savings completly) we had our house but, a few years later while trying to refinance into a better deal, they kept dragging their feet. Would not return phone calls, asked for paper work multiple times, etc. Now we find out why - they had finally found a buyer for the mortgage. So much for giving a crap about their customers. Will NEVER use them again!!!
Description of Work: provided "second" mortgage. Our home price dictated we take a first and second out to cover the costs needed to buy our current home. Quicken provided the second.
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$190,000
Response from Quicken Loans
Ellen E.
02/2011
mortgage broker
+ -1 moreAfter the transaction, I had to follow up with them instead of they with me. I was then informed that since I was over under it would be difficult to refianace me, and I would also have to pay for an appraisor to come and appraise my home, and also they added on other fees that they had not told me about. I asked them why they had not given me this information before I sent them the money, and, had I known I would "not qualify" and they knew I would not qualify why did they lie to me and then take my money? Also in teh papaerwork they sent me the quote they gave me over the phone was different than what was on the paperwork, which was more than I owed on my original loan. I then bumped it up to talk to a supervisor to get my money back since I would not be able to refinanace and use their services. I was told had I read the "fine print" on the TV commercial I would have known of their "no refund" policy. I never did get my money back, nor did I get refinanced. I would not recommend this company to anyone, they lied, deceived me and took my money andd I got absolutely nothing in return for my $400.00. I wish I could do nothing for $400.00!! Do NOT use this company, they misrepresented themselves with me, and may try to with you.
Description of Work: I called Quicken Loans based on the advertisiing I had seen on television to get help with refinancing my home. I was told that I certainly qualified for a refinance (even though I was over under), but before they could do anything I would have to pay them $4000.00 upfront, to get started. I asked why and they stated that that was their policy. The guy I spoke with was a very charismatic, smooth, fast talker. He said they could not do anything for me until they received the $40.00, but I definitely qualified for a refi at an incredible low rate. He fased me some papaerwork and then took my money over the phone with my debit card.
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$400
PAUL & JOANNA H.
02/2011
mortgage broker
+ -1 moreStarted process online and company followed up with a personal banker who handled the initial paper work. Loan was processed in a timely manner. Rates were lower than competitors. Closing was extremely easy as they do it at your home. Because so much is done online and over the phone, the process was not very time consuming. Company used an out of town appraiser. Within three weeks of closing, the loan was transferred to Chase Bank for servicing and so far that transfer has not caused any inconvenience.
Description of Work: Used Quicken Loans to refinance a loan at low interest rate.
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Yes, I recommend this pro
$1,300
Joseph R.
02/2011
mortgage broker
+ -1 moreRated low for responsiveness because I submitted my information THREE times on line, which states a call back within 24 hours - but I never heard from anyone. I finally called an 800# myself and from that point on the experience was great. They did apologize and promised to look into why no one got back to me from the web submission. The agent was very professional in explaing all the facets for Quicken experience - in plain english - and deliverd the preapproval and estimate documents within TWO HOURS.
Description of Work: Was looking for Mortgage rate quote for fixed, ARM and new construction and pre-approval.
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Yes, I recommend this pro
Response from Quicken Loans
Jan L.
02/2011
mortgage broker
+ -1 moreThis was not the first time I have used Quicken Loans. My first mortgage was through their company and it was wonderful but then again it wasn't the least bit complicated. This time I needed it to pay off an IRS debt. (whole other story). Initially things seemed to be going ok then they began asking me for more and more information. This information was already known to them. I was told the refinance was approved then out of the blue I received a cryptic message on my voice mail that stated my refinance fell through. I attempted for 3 weeks to contact them and they would not return my calls. In the meantime I was accruing interest and penalties on the IRS debt. I finally received a letter in the mail stating they could not do the refinance. Another irritating aspect about this was the appraisal on the home. The company hired someone to do the appraisal which makes sense. But the person from the appraisal office calling to set up the appraisal was not only very rude but extremely unprofessional. She called my employer and told them outright that she needed to talk to me about an appraisal because I was refinancing my home. My employer had no right to that information and that violated my privacy... I was told by another refinance company that Quicken Loans is considered the McDonalds of Mortgage companies.
Description of Work: Home refinance
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$450
Response from Quicken Loans
Andra P.
01/2011
mortgage broker
+ -1 moreI was not very pleased with them. I checked out their loan information. I rejected the estimate. I talked to them on the phone and I thought that they were rather hard-sell. I did not like that. They were very responsive, though. I will not use this company in the future.
Description of Work: I got an estimate from Quicken Loans, a couple of days ago.
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Emery B.
01/2011
mortgage broker
+ -1 moreI think that they did an excellent job. They were very efficient but you do have to keep in touch with them. On this last loan I did have a little problem with them calling me back but other than that they came through with flying colors and it was extremely easy.
Description of Work: I did a refinance with them.
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Yes, I recommend this pro
David D.
01/2011
mortgage broker
+ -1 moreCalled Quicken Loans, gave them my info. I wanted to refinance and use my VA eligibility. The woman I spoke to then put together a package, and emailed me with a summary and a website account that listed all my progress, including info I still needed to provide. A lot I could upload right to the site, and some I had to email. All along the way I could see my progress on line. In addition she sent me email updates and phone calls. From start to finish it took less than 30 days, including getting an appraisal, inspections, and local gov't sign-offs, etc. I had used a mortgage broker for my previous mortgages. My experience with Quicken Loans far exceeded my past experiences, as well as my expectations this time. I received excellent service, a terrific interest rate, and a quick process with no hang-ups.
Description of Work: I refinanced my mortgage.
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Yes, I recommend this pro
$235,000
Jen S.
12/2010
mortgage broker
+ -1 moreExtremely stressful dealing with them. It started out okay, but in the end they will do and say ANYHTING to close the deal.
Description of Work: Used Quicken Loan twice for the two homes I own. The first time I used them, things went alright, although the guaranteed closing costs were higher than quoted due to mysterious fees that were never explained up front. After my first time with them, I recommended them to a friend whose closing cost were also much higher than quoted. I decided to use them a second time. This time, I explained to them the loan was for a new construction, the builder requested I to not use a construction, and the builder (Fripps Construction, see my review) was very shady and would seriously drag his feet when it came to building the house. I was promised by several people nothing would be done without my okay, especially closing of the loan. I decided to pay a small fee and lock in the interest rate. Well, as promised the builder seriously dragged his feet by about 18 months. As the builder was getting close to finishing the home, the builder became very pushy about closing loan, even though I house was not finished. I clearly instructed Quicken Loans not to close the loan until everything on the house was completed (per my attorney's and realtor's advice). "Yes, yes, yes. Of course, of course, of course," was Quicken Loans reply. As the builder continued to drag his feet on completing the home, Quicken Loans started calling me demanding what was going on with the house and when would the loan close. The builder took so long that the initial interest rate lock I had purchased expired. Well, Quicken called me up and told me I HAD to lock in the interest rate again by paying a fee. I declined, since that was my choice, and I was willing to gamble that the interest rates would fall, but Quicken actually threatened to pull out of the deal if I didn't, since "they [Quicken Loans] were going to make money on this deal". I was able to talk the fee down and agreed to re-lock in the but sure enough, interest rates dropped before I closed the loan. After that nasty ordeal, I received a call from Quicken saying they were ready to close and they were going to inspect the home. This puzzled me since I didn't okay this. When asked who did, Quicken Loans replied they had received a call from the builder saying the construction was done! I couldn't believe it, I was livid. After all the promises and guarantees, after all my explanations, they still went ahead and tried to close the loan without my okay. The home inspector Quicken sent out replied back that the home was not done yet, so in the end no inspection was done. When I did finally close, of course the guaranteed closing costs were MUCH higher than originally quoted. Quicken Loans also let the builder add on a bunch a late fees that he [the bulider] should have paid. They [Quicken Loans] are nothing but a bunch of high pressure sales people that will break promises, tell half-truths, and withhold useful information as long as they make a profit. Do not use them, they are TERRIBLE.
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$5,000
Response from Quicken Loans
Norma M.
11/2010
mortgage broker
+ -1 moreIt went perfect. My husband always took care of these type of transactions, I just signed my name. I do remember..."did we get it or didn't we", however not this time. The agent answered my questions and most times was ahead of me. It was a very satisfying. experience.
Description of Work: Told me in seconds my request was approved. Professional and absolutely honest about any problems I might encounter. Loan officer related he didn't think there would any and there was not. We were assigned a password and could follow a checklist of progress on our loan--example; documents received and those that were still needed. Very efficient. Absolutely no sleepless nights for me.
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Yes, I recommend this pro
Therese T.
11/2010
mortgage broker
+ -1 moreMy situation required me to call an 800 #. I was greeted by a live person, he took the appropriate information and confirmed the costs involved with this type of refinance. We agreed he could not help and ended conv. I felt i was talking with a qualified professional and given adequate advice.
Description of Work: Requested help with refinancing a mortgage.
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Yes, I recommend this pro
Cheryl H.
11/2010
mortgage broker
+ -1 moreThe process was very easy and secure. I have used Quicken before and have never had any problems. The customer service representative I worked with was friendly and knowledgeable. The entire process was streamlined and quick.
Description of Work: Refi
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Yes, I recommend this pro
$245,000
Lisa D.
11/2010
mortgage broker
+ -1 moreThis mortgage company was very efficient and fast at taking our information but then wanted a $500 "committment" to a debit or credit card so they wouldn't do the work of preparing a proposal for us without pay. The woman I spoke with wanted to call back at a time that same day when both my husband and i could be on the call so we could make our decision on the spot upon hearing her numbers for us. This seemed a little strange to me. When I said considering the Thanksgiving holiday and wanting to discuss this after hearing her porposal it would be ok for her to just give me the information, she said she could call a different day with the bid when we could both be there. I definitely felt she was looking to have us make a decision without due consideration, not something that I would expect from a highly rated Angie's list company. Two days later we received a call from her superior, he called early in the day and had a radio going in the background. He wanted to know what was keeping us from "going forward" with this process. I let him know he had awakened me and this didnt seem to make any difference to him as he did not offer to call later, but pushed on. When I explained I could hear the offer they had put together and my husband and I discuss it and get back to him the same say, he said I must not understand how this process works, that for us to discuss it and call back even the same day was not acceptable to their process that he continually told me "works". He asked weren't we serious about refinancing, saying maybe we were not the right sort of clients for them. As I offered to take the information again and we would get back to him the same day, he decided this was the case, told me so and ended the call. I continue to be amazed that such a company is rated A on this list. I hope others who have had similar experiences will add their reports here.
Description of Work: Began process of applying for mortgage refinance by telephone, including providing our information and having credit reports pulled.
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Response from Quicken Loans
Mike A.
11/2010
mortgage broker
+ -1 moreExcellent service, no delays but be pretty computer oriented if you want to speed up the process.
Description of Work: Refinancing
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Yes, I recommend this pro
$20
Ron F.
10/2010
mortgage broker
+ -1 moreI'd done a refi with Quicken before & it was a great experience- friendly & knowledgeable staff, quick turnaround & a very low cost. However, that was LAST time. THIS time, it was unbelievably awful- the representative was very slow to respond (& evasive when he did), the closing costs varied day-to-day (by as much as $1000) & the closing date changed three (3) times in six weeks. They repeatedly asked for more information/forms at the last minute & frequently "couldn't find" the materials I sent in to them. I finally reached the limit of my patience & pulled the application. I'll never use them- or their affiliates- for anything, for any reason.
Description of Work: Tried to arrange for a home re-fi.
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$400
Response from Quicken Loans
Brian S.
07/2010
mortgage broker
+ -1 moreI was very happy with them. They were very efficient. The guy did the refinance on my home and I was very pleased with him. The company?s service was very efficient. Once the refinancing was done, they did turn me over to another company. I will use them again in the future.
Description of Work: I used Quicken Loans, two months ago.
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Yes, I recommend this pro
Ralph V.
07/2010
mortgage broker
+ -1 moreThe process went smoothly, and we got the cash out with a good interest rate.
Description of Work: Refinanced to get cash-out for remodel.
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Yes, I recommend this pro
Bob B.
12/2009
mortgage broker
+ -1 moreanother mortgage company that was a little more eager to provide the servie quicker
Description of Work: Very professional and helpful but we selected another mortgage company that was a little more eager to provide the servie quicker
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Yes, I recommend this pro
Jack B.
12/2009
mortgage broker
+ -1 moreThe process of refinancing was very organized and meticulous. The person assigned to our matter was very helpful and knowledgeable. However when I inquired about the high rate of fees we were paying, I was put in touch with a supervisor who was rude and condescending. I finally had to tell him if he didn't reduce the fees, we would cancel the loan app. The loan was ready to close and he finally caved in.
Description of Work: We recently took some cash out of our house. Paperwork was methodical and professional.
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$2,500
Response from Quicken Loans
Christie R.
10/2008
mortgage broker
+ -1 moreThis was the second refinance of our home, and overall it went great. Quicken's hook is that once you are with them, they will refinance your home for free any time there is a better rate. Our first refinance with Quicken Loans was switching to them from another mortgage company. That experience was not anywhere near as good. The Mortgage Banker in that case misrepresented a number of things, including the cost, and I was really nervous about Quicken. However, I still had hopes that the deal would pay off with later refinancings. Sure enough, about a year later rates dropped, and Quicken contacted us. The whole refinance was completely free, and now I'm really glad that we switched.
Description of Work: Refinanced our home.
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Yes, I recommend this pro
MONIKA M.
10/2007
mortgage broker
+ -1 moreHe was very quick and efficient doing most of the paperwork over the phone. They only needed one other thing from me before closing which ran through without a hitch. Tyler made this very easy for my in a very uneasy market for mortgages. The closing costs were very low, and he worked with me personally to make this happen. He rolled the costs into the loan costs, there was no cash out of pocket.
Description of Work: He brokered the equity cashing I needed to take care of. There are a lot of hoops to jump through, he helped with the process and created a line with interest that was two points below what other brokers quoted
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Yes, I recommend this pro
$250
Manisha D.
09/2007
mortgage broker
+ -1 moreThis was not our first mortgage so we knew what to expect. We were pleasantly surprised by the due diligence of Christina. This was a complicated mortgage and she was always there to ensure we knew exactly what was going on with the bank and what was necessary. She really knew how to smooth things out and was professional and courteous the entire time. I wouldn t use another broker and highly recommend her. I do not wish to show the price of the mortgage nor the rate at this time.
Description of Work: Christina Cella helped us close on a mortgage by which to purchase our two family home. The closing went without a hitch and there were no hidden prices or problems to deal with that weren't immediately brought to our attention by Christina.
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Yes, I recommend this pro
Melanie R.
09/2007
mortgage broker
+ -1 moreI was happy to have refinanced my 800 square foot Bungalow with this company. The customer service department follows up really well with any inquiries I have made and I can honestly recommend their services to others. I do not wish to show the price at this time.
Description of Work: I had refinanced with this company. The closing to the mortgage went really well and there were no catches. This is not my first mortgage and they currently hold the house s title.
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Yes, I recommend this pro
Contact information
1050 Woodward Ave, Detroit, MI 48226
www.quickenloans.comService hours
Sunday:
8:00 AM - 5:00 PMMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
8:00 AM - 5:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Mortgage Companies,
Banking/Credit Unions,
Accountants/Tax Consultants,
Computer Repair
FAQ
Quicken Loans is currently rated 3.4 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Quicken Loans accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Quicken Loans does not offer free project estimates.
No, Quicken Loans does not offer eco-friendly accreditations.
No, Quicken Loans does not offer a senior discount.
No, Quicken Loans does not offer emergency services.
No, Quicken Loans does not offer warranties.
Quicken Loans offers the following services: Refinance, purchase & reverse mortgages. Offers a variety of loan products: fixed-rate loans, jumbo loans, ARMs, FHA loans, and VA loans.
Contact information
1050 Woodward Ave, Detroit, MI 48226
www.quickenloans.comService hours
Sunday:
8:00 AM - 5:00 PMMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
8:00 AM - 5:00 PM